Still Do
 

Clearly you didn't understand that I continue to be treated very well

Except for a few fairly new "Revenue Management/Marketing" ploys

that I certainly hope will fade to black I believe in CO more than you

You would probably be better off to avoid them when you can

Outcome
 

Where is your Father today

there are two major problems here...

one is that CO (and all the other airlines out there) like to market one-stop change of aircraft flights with a single flight number.

the second is that CO blames everything on weather, this is well known here.

If your father is a star gold or F/C, he is ENTITLED to accommodation (food and hotel) under the star alliance rules.

I think that the gov't ought to regulate single-flight number connections. It doesn't have to be hard. For any one-stop flight, if the originating flight is delayed, the connection shall be delayed to accommodate passengers from the originating flight up to two hours. Delays beyond two hours, the connection may depart but customers who miss that connection shall be compensated as IDB and provided hotel and meals.

That rule would change it from a simple marketing ploy to a math problem for the airlines.

Good Ol "Direct"
 

This not only allows the term "direct" to apply (as long as

the flt # remains the same) to these non non stop trips

but to make for great confusion & screaming & holloring

from the unwashed masses (& little old ladies) all too often

It's primarily the G/As that take the heat

By the way the rules don't prevent more than 1 stop

there were thunderstorms friday night, but saturday was clear all day!!
If it was maintenance and he was going to miss his connection, the agents in LAX should have rebooked him via PTY on CM if there was room, otherwise he would have been booked some other route if avail or just rebooked to the next day if that was the last resort.

Indeed. Aside from mistake fares and when I have CO vouchers, I now avoid them whenever possible.

CO has proven through a number of instances that they are unable to deliver the same level of service to me as an Elite that their competitors do.

but what do we do when CO starts running UA, besides Yell HELP! For me AA with all its MD-80s isnt an option

Good question. We can hope that many of the UA ways of doing things will remain -- at least those that are customer impacting. I have a feeling that once the legacy CO folks realize that UA doesn't have a stranglehold on its customers like CO did, they will be forced to change their tune rather quickly.

Otherwise, I've been hedging my bets with Delta, and have found them to be not nearly as bad as many make them out to be. The upgrades are delivered reliably, they take care of me in IRROPS, and they don't seem to have attitude like CO does. The drawback obviously is that the miles and SWUs are more difficult to use.

The delay codes change if the reason for the delay changes. You have to go into the flight's FLIFO history for the complete picture.

For example:
9am flt delayed crew rest etd 10am
9:30am flt delayed mx etd 11am
11am flt delayed due to wx etd 12noon
11:50am flt departed

Hey everybody, now is the perfect time to make your comments and suggestions for the New UA. The teams are in place and things are being put into place. Our executives are reachable by email, not so sure about UA's.

It would be nice if some justification was provided to explain the shift in MX to WX. There were no weather conditions at either airport that account for the extra hour's delay.

We're Counting On Professor O'Leary
 

I'm fairly sure Scott is carefully representing us to the Royal Family

He has been absolutely the best thing that has happened for us

in regards to customer (passenger) services

(the term passenger is so much friendlier & reminds me of when

the whole experience of flying was much more pleasant)

I'd like to add my personal thanks to you SFO Gate

although UA isnt perfect Id rather see CO not change much except to get rid of the Overseas call Centers and to keep thier hands off of UAs CS. Its light yrs ahead of COs , OK at least for us 1Ks and CO can hopefully have its agents learn how they were suppose to be till now.

where UA needs change is in its meals, they are awful especially when it comes to the Special Meals

But hopefully knowing Scott once he sees (saw) UAs CS Ops he too will see its Full of Scotts, which would make his job so much easier , as till now its just been Him at CO

In the example that you quoted from sfogate, it's just that: an example. She wasn't implying that's exactly what was in the FLIFO history for the flight in question, but what can be on one flight's history.

The problem is the dysfunctional culture over at CO. They've been patting themselves on the back for two decades now, it's going to be very difficult for them to believe that the other side might do some things better.

We will likely see some large-scale errors, at least in the short term, and possibly some customer erosion before they see the light.