BF Upgrade
 

Ok after searching though multiple BF upgrade threads I finally decided to just start a new one.

So I'm flying to CDG in September and when I booked my flight a few months ago (M-Fare) I decided to wait list for the BF upgrade. So being the curious person I am, I logged back on to CO's webpage and acted like I was booking a ticket on that flight and I checked the OnePass Mileage Upgrade button to see if it was letting people upgrade without wait listing. Surprisingly (or not), it gave me the option of upgrading without being wait listed, even though my reservation had not be upgraded.

So should I call CO and ask to be upgraded since the website is allowing people to?

Update: Decided just to call. The agent was able to upgrade me and was confused why I wasn't upgraded since I was on the wait list. Also, I was given the "Due to high call volume you need to call back" message when I called. So I called the CO.com support desk and they were able to transfer me to reservations.

Yes this is a known bug on co.com. This is why FT-ers check on these things obsessively. Glad you called and got the upgrade.

This does not sound to me like it is a "bug on co.com." It is a bug with Continental's waitlist processing system.

It's very annoying that this appears to still be happening, as Bonehead's thread indicates it's been going on for nearly 3 months.

CO Insider?

Thanks, I guess I overlooked that thread when searching through the 10+ pages of waitlist threads. :D

Obviously it seems to be a ongoing problem, but both the agent and her supervisor acted like this is the first time this has ever happened. Of course, I called at midnight so maybe that agent doesn't get many of my kind of calls at that hour.

I had a weird experience when I tried the "waitlist" a month or so ago. I received an email telling me that they were not able to upgrade me via the waitlist on the day of my flight. But I also received a "Complimentary upgrade" email, which REALLY confused me. I received one of these for each flight that day, just the regular Elite UG email. They had already taken the 15000 miles out of my account and I expected to get them back as they'd emailed me stating that the waitlist upgrade was unavailable. I didn't get those miles back, I DID get the upgrade, but I'm still confused by those emails I received.

I don't think I'll ever waitlist again. In the end I usually find myself in 1st Class looking at empty seats, knowing that I shouldn't have wasted the miles. It's a confusing system, IMO.:rolleyes:

At least they recognized that it happened. When it happened to me (see Bonehead's thread), the agent was completely oblivious to the fact that the upgrade should have already been processed by virtue of being waitlisted. It wasn't worth my energy trying to convince her something was wrong, since she did go ahead and process the upgrade.