Any way of recouping something from a cancelled trip?
Jun 24, 2010, 5:44 am
#1
Original Poster
Join Date: Nov 2009
Location: UK
Programs: BD (RIP); BA
Posts: 135
Any way of recouping something from a cancelled trip?
When my LHR-PHX-SAT-LHR trip to visit my girlfriend was cancelled because of the volcanic ash cloud 
in April, it also caused the cancellation of her SAT-PHX-SAT which I had paid for and was mirroring my itinerary.
My pleading with CO to see if there was anyway for a full refund was predictably declined so I have a ticket which will most probably not be used before the expiration date.
Is there anyway I can recoup some of the remaining value ($150) of the ticket? Is there a way I can transfer it to my name or as I fear should I just forget about it?
Cheers
in April, it also caused the cancellation of her SAT-PHX-SAT which I had paid for and was mirroring my itinerary.My pleading with CO to see if there was anyway for a full refund was predictably declined so I have a ticket which will most probably not be used before the expiration date.
Is there anyway I can recoup some of the remaining value ($150) of the ticket? Is there a way I can transfer it to my name or as I fear should I just forget about it?
Cheers
Jun 24, 2010, 2:22 pm
#2
Join Date: Oct 2004
Location: Sometimes Houston, Sometimes London.
Programs: CO Gold Elite, BA Blue, for the moment - Hyatt Gold Passport, Priority Club, Marriott etc etc
Posts: 2,126
If the ticket was $300, then it's still worth using for the $150. Hopefully your girl can find somewhere to go within the next year!!
Jun 24, 2010, 2:54 pm
#3
Join Date: Jun 2006
Location: Houston, TX
Posts: 166
When my LHR-PHX-SAT-LHR trip to visit my girlfriend was cancelled because of the volcanic ash cloud in April, it also caused the cancellation of her SAT-PHX-SAT which I had paid for and was mirroring my itinerary.
Is there anyway I can recoup some of the remaining value ($150) of the ticket? Is there a way I can transfer it to my name or as I fear should I just forget about it?
in April, it also caused the cancellation of her SAT-PHX-SAT which I had paid for and was mirroring my itinerary.Is there anyway I can recoup some of the remaining value ($150) of the ticket? Is there a way I can transfer it to my name or as I fear should I just forget about it?
If the remaining value $150 is after the change fee, you can try change the original ticket to cheapest itinerary you can find (or something that can be used by your gf). Any residual value would be issued in a form of travel certificate which can be used by anyone on any Continental operated flights.
If your original ticket was $300 and if you can find $49 ticket...
$300 - $150 (change fee) - $49 = $101 (travel certificate)
Jun 24, 2010, 7:16 pm
#4
Original Poster
Join Date: Nov 2009
Location: UK
Programs: BD (RIP); BA
Posts: 135
You and your GF had PHX-SAT segments on CO? That's interesting...
If the remaining value $150 is after the change fee, you can try change the original ticket to cheapest itinerary you can find (or something that can be used by your gf). Any residual value would be issued in a form of travel certificate which can be used by anyone on any Continental operated flights.
If your original ticket was $300 and if you can find $49 ticket...
$300 - $150 (change fee) - $49 = $101 (travel certificate)
If the remaining value $150 is after the change fee, you can try change the original ticket to cheapest itinerary you can find (or something that can be used by your gf). Any residual value would be issued in a form of travel certificate which can be used by anyone on any Continental operated flights.
If your original ticket was $300 and if you can find $49 ticket...
$300 - $150 (change fee) - $49 = $101 (travel certificate)
Cheers
Jun 24, 2010, 8:58 pm
#5
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
You and your GF had PHX-SAT segments on CO? That's interesting...
If the remaining value $150 is after the change fee, you can try change the original ticket to cheapest itinerary you can find (or something that can be used by your gf). Any residual value would be issued in a form of travel certificate which can be used by anyone on any Continental operated flights.
If your original ticket was $300 and if you can find $49 ticket...
$300 - $150 (change fee) - $49 = $101 (travel certificate)
If the remaining value $150 is after the change fee, you can try change the original ticket to cheapest itinerary you can find (or something that can be used by your gf). Any residual value would be issued in a form of travel certificate which can be used by anyone on any Continental operated flights.
If your original ticket was $300 and if you can find $49 ticket...
$300 - $150 (change fee) - $49 = $101 (travel certificate)
This is not how CO works. CO takes new money for the change fee.
$300 ticket, find a $49 ticket, pay $150 on a credit card (change fee), issue the new ticket for $300 - $49, get $251 (travel certificate).
Jun 25, 2010, 2:42 am
#6
Original Poster
Join Date: Nov 2009
Location: UK
Programs: BD (RIP); BA
Posts: 135
Cheers
Jun 25, 2010, 2:56 am
#7
Join Date: Nov 2008
Location: SAT / MAA / BOM
Programs: CO Plat; UA 1K; EK Gold
Posts: 5,110
Jun 25, 2010, 10:21 am
#8
Join Date: Jun 2006
Location: Houston, TX
Posts: 166
Actually about two month ago when I did this, the agent just took the change fee off of the original ticket value without any problem.
I was little surprised knowing their former procedure, but I didn't say anything, since I'd rather not put in any new money. Maybe the agent made a mistake, or CO updated their procedure. Either way it was possible and the travel certificate came out just fine.
Jun 25, 2010, 11:02 am
#9
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
If they updated their procedure, that would be great. It would make them more standardized within the industry, as well as align them with how UA does it.