Missing your Chase Continental Debit Bonus-Signup Miles?
 

I've had some terrible experience trying to get my "missing" miles issue resolved with Chase's Continental Debit Card. See my experience here:http://www.flyertalk.com/forum/conti...l#post13796401

With the help of a FTer, he gave me the *correct* number to the Chase Continental Airlines Debit Card support desk (unlike the Chase support), I was able to talk to someone who was familiar with the program and the sign-up bonus located at Chase.com/Miles

To spare the details, it turns out that 2,500 miles that were listed on my Chase statement were credited to the OnePass account Chase created for me (even though I provided them with my OnePass account number on more than one occasion).

What happened to the other 22,500 bonus miles I was suppose to get? It never appeared on my Chase statement, so I figured that somehow the promotion wasn't linked to my account.

I called 877-292-4273, which is the *correct* number for the Chase Continental Airline Debit card folks. The agent opened up a help desk ticket to have someone investigate why the miles were not credited to my OnePass account. After she sent the ticket off, she did some investigating herself.

It turns out, that Chase created a THIRD OnePass account for me and put 22,500 miles in it 45 days ago.

Now, we're working on getting the 3 OnePass accounts merged. This has been a nightmare!

I am having the same problem. Have called several times myself and no luck. Called and talked with an agent today and she is looking into it. :) We shall see.

Thanks for the info. Yesterday I sent an email to Chase asking about my missing miles. I got the initial 10,000 and then later got 2,500. But am missing 12,500. If not resolved I will call the number you provided. Thanks again.

My problem was similar, but slightly different.

I opened the account and met the requirements - all miles posted within a month.

However, I opened the Business Account version about a week after I opened the personal account. After waiting about 3 months I started to get on their case about it. I threatened a lawsuit and did actually submit a complaint to the BBB (I let them know I'd be doing that as well). It got the ball rolling, but they kept saying I had received my 25K miles. Every document I sent had my business checking account info, sign up papers, etc, but they couldn't wrap their head around the idea that I had both a personal and business account that were each for the Bonus miles.

Finally after faxing my info daily and using the threat above, Chase responded and said "as a courtesy for your inconvenience, will will add the 25K miles to your Continental Airlines Presidential Plus Card".

I swear. Well they did post with my credit card statement closing so I didn't pursue it any further. I got my miles, just not in the manner I was supposed to. My Presidential Plus for Business Card has nothing to do with the Chase Business checking/debit account I opened in January.

Glad it worked out for you OP.

Thanks DeaconFlyer, couldn't have made that much progress without you originally supplying me with the phone number!

THANKS OP!! I just logged into my account and the 22.5K miles are now posted after calling this number on Tuesday!! Thanks for helping me get something done that I have been working on a month to get done!!

I wonder how long I should wait before calling this number? I opened my Chase account in person on 4/7 and now a little over 8 weeks later I've only received the 2,500 bonus. All my spending is going to my FF# and I just got Milethon credit for it so I'm thinking that it just may be a case of Chase/CO taking their sweet time about it. How would I even know if I have another FF# Chase opened in my name?

Thanks again! I had no luck with emailing Chase. I called the above number on Tuesday and the missing miles are posted today.

Got my bonuses Monday, all but 2500 of the 15,000 portion. Called the phone number number (thank you, rufftackle) and was told the missing 2500 will appear in July. ^

6/14/2010 Chase Checking Bonus 10,000
6/14/2010 Continental Debit Bonus 12,500

Yeah, I just checked my account, and have been credited my 25k for my personal and my 25k for my business account.

They even dropped the first 2500 miles for the credit card promo (buy 40+ items a month and get 2500 miles each month)

But I checked my wife's account and they have not credited her final 2500 miles from when she opened her business checking account back on April 11th.

I hate how you have to have your debit card when you call that number. Hers has been locked up in the safe since we opened the account...:(

I had a similar issue where the 10,000 posted along with 12,500. The missing 2,500 and the bonus purchase miles (1 for every $2 for me) went to a brand new OnePass account Chase decided to create for me.

Not sure how they got split up in the first place, but CO merged the two and Chase now knows of my correct OP number.

I was able to figure this out by looking online at my chase account, "showing debit card rewards" and the new OP was there, and I simply created a logon for it and I saw my phantom miles.

Well, I applied for both cards/accounts today - late to the party I know. Here's hoping I don't have a problem with the miles posting.

Thanks for posting this! :)

Had an issue with my business miles posting that they got worked out.

Painless for the most part -- all that I had to do was call in, give the rep my info, and she said she'd research it and hopefully have it resolved within 5 business days.

07/17/2010 Chase Debit Card Enrollment Bonus Miles 2,500

Got my final 2500 miles. Took about 10 weeks.

My last 2500 miles posted yesterday, a little over two months after I acquired the card. Miles posted just after my third statement. This seems to have been the timing for quite a few others.
25000 miles for a $25.00 fee is a great deal!

Actually that's $25 plus $6/mo checking account fee. Still good but I'll certainly cancel at end of 6 months. $61 for 25K.

I too had to raise hell to get full mileage but on 3rd try it worked.

I have no $6 per month checking account fee.

I am not a litigious person at all. Have never sued anyone and have never been sued...but I am amazed that Chase/CO are not already facing a class action lawsuit for what they are doing with this promotion. They promise 25k miles when you signup for the checking account and debit card, and when you do what they ask for, they routinely (if not nearly always) seem to only deposit a fraction of the miles in the OP account that should have gone in. This doesn't seem like a random error that occasionally happens. This is seemingly systematic based on the incidence of the reports both here and in my personal experience.

I opened an account on June 26th. Got 10000 miles added to my OP account on July 15th and 12500 added on July 16th - still need 2500, but received the other miles less than 3 weeks after opening the account. I'm pretty happy with that :)
Also I don't have a $6 monthly fee???

Because you have direct deposit?

Nope.

Have the Key and Chase cards and get em all.

Missing 10,000 Chase checking bonus?
 

I have smiliar problem but my version is a bit different.

I opened the Chase checking account on 10/30/2010 and applied for a Chase Continental debit card. I made 5 purchases by 11/12/2010. What's really weird is that unlike most of you who are missing only 2,500 miles. I'm missing 10,000 (Chase Checking Bonus) and 2,500 miles.

The only bonus miles I got so far is "Continental Debit Bonus", which is 12,500 miles, which was posted on 11/18/2010 to my OnePass account. Where is my other 10,000 miles from Chase? (and the 2,500 miles from continental?)

Did this happen to any of you?

Yes, Chase and Continental post their bonus miles at different times and in different sequences. It can take a couple months before all the miles post.

Nope. We opened our personal checking mid Sept. Both the 10K and 12.5K posted about 3 weeks after account opening at the beginning of the following month. 2500 is from CO. Ours was posted 6 weeks later after account opening.

I do believe Chase performs monthly sweep on the last day of each month and post the account opening bonuses at the beginning of the month.

Case in point, our business checking accounts were opened on 10/29/10, the 10K posted on 11/4/10. But the 12.5K for debit card usage is a no show - because we have not even gotten our card on 11/04! I fully expect the 12.5K will post 12/05 or 06 when Chase performs the monthly sweep.

However if an account is opened on the LAST day of the month, it will miss that month's sweep because the sweep would be performed by the midnight of the last day, but the account opening info may not be in the pool yet when the sweep takes place.

EDIT: Just checked, and our 12.5K on the business debit cards are posted with a date of 11/22.

I have a feeling your 10K will show up the first week of December.

Else you can check if the following applies to you?

1) Did you have a Chase checking account this year that has earned bonus such as $100 or $125 before opening this one for the CO miles?

If so, you would not get the 10K (account opening bonus).

2) If not, did you receive TWO tracking number confirmation paper when you opened your account?

If both answers to 1) and 2) are negative, then your banker may have messed up the process when opening the account. You need to call the phone number listed in Post No.1 to call and ask for investigation.

Well, I was never given two tracking numbers. I was only given one tracking number.

I did have a Chase Checking account before I open the Continental Chase Checking. I opened my first Chase Checking account in December 2009 and received United miles for opening the account, but I closed it in October 2010 about 2 weeks before I open another Chase Checking to get the Continental bonus miles.

May be this is the reason why I didn't get the 10,000 bonus miles for opening a Chase Checking?

I seem to have the reverse problem:

I got

11/25/2010 Chase Debit Card Enrollment Bonus Miles 2,500
11/8/2010 Chase Checking Bonus 10,000

I am missing the 12,500. I called Chase and they said that comes from Continental. However the second receipt says the 12,500 comes from Chase and the 2,500 from Continental. Is this messed up or should I just wait? Account was opened on 10/13/2010.

Ok I signed up for both a personal and a business checking the same day around the first week of November, both with the $65 debit card that gives ms 1/1

Today I received:

10,000
10,000
12,500

But did no receive the 2nd 12,500? Which doesn't make any sense since I completed all requirements to earn all of the miles.

Who do I contact for this portion of the miles? Chase or CO?

I assume the other two deposits of 2500 each comes from CO and should be there in a couple weeks?

+1

Same problem of miles being credited to two new accounts created for me though I had provided my FF# when I applied.

My solution was to go to a Chase branch and tell them to cancel the account on account of the issue. They apparently have something like a save desk set up for when someone enters a branch asking to close an account, as the fellow who came to help me was willing to be very helpful in addressing my concerns / prevent me from closing. He called Chase central on my behalf, opened a case # for me, and tracked down where the miles were, calling me a few days later with the FF #s where the miles had been credit. Then, it was no problem for me to call CO to have the three accounts consolidated.

As for the cause of the error, apparently the IT system automatically creates a new OnePass account unless all of the information on your current OP account is exactly the same as that on the bank account you open. Use a work address for one and a home address for another? Have you moved houses or apartments? New cell phone number? Used a middle name for one and not the other? Bam - instead of crediting your OnePass account or asking you about it, they create a new OP account and credit the miles to it without notifying you. It's a terrible, terrible IT set-up.

I'm glad someone posted this number, as the main Chase people just refer me to OnePass. Thanks OP!

Just an FYI: the office is only open 9-5:30 Eastern time.

Number repost: 877-292-4273

Ok sO now I'm just waiting on the last two deposits of 2500.

What triggers this or makes them finally deposit them?

I received 22,500 for both business and personal within 30 days of opening the accounts.