Flight Attendant Service IAH -HNL- IAH
May 7, 10, 11:42 am
#1
Original Poster
Join Date: Apr 2008
Location: IAH
Posts: 27
Flight Attendant Service IAH -HNL- IAH
Flight CO1 - April 28, 2010 - Houston to Honolulu
Traveled in Economy - when me and my traveling companion raised an issue about TV monitors not working the Flight Attendant (I am sure he was from the Islands) snapped back at us - it could have been a easy response back to state that they would restart the programs - it was just the way the attitude was. We presumed he did to every passenger traveling in Economy.
Flight CO2 - May 5, 2010 - Honolulu to Houston
Traveled in Business First - We had the same flight attendant serving us in Business First - didnt seem to have any attitude change from the previous encounter. He was rude on most occassions - didnt offer the menu for Dinner till we asked another flight attendant - just the attitude was very different. Other customers were provided Business First Ammenity Kits - we werent.
Next morning breakfast when my traveling companion asked for some jam/jelly he was informed that it was over and when I got up saw not even 8 of the 20 passengers in Business First were having Breakfast. They collected our Headphones eagerly as if we were running away with them - yet the other passengers had the headphones even after the flight landed in Houston.
We both have traveled extensively with Continental and were quiet perplexed with the service levels? Not sure if we were discriminated against? But it seemed like others were provided the ammenities but we had to ask for it? We have traveled with other Airlines too and never encountered such rude behavior.
Is this how Continental treats its Elite passengers? For a 7+ hour overnight flight a Amenity Kit doesnt cost the Airline any money? Why the disparity - when some were provided and us Were NOT??
We understand cost cutting means - no one is provided with the service - but preferntial treatment to some over others - thats not good business standard?
Continental Airlines has to learn a lot from other Airlines in terms of service levels provided either in Economy or Business First from other Airlines like Emirates, Singapore Airlines, etc.
Traveled in Economy - when me and my traveling companion raised an issue about TV monitors not working the Flight Attendant (I am sure he was from the Islands) snapped back at us - it could have been a easy response back to state that they would restart the programs - it was just the way the attitude was. We presumed he did to every passenger traveling in Economy.
Flight CO2 - May 5, 2010 - Honolulu to Houston
Traveled in Business First - We had the same flight attendant serving us in Business First - didnt seem to have any attitude change from the previous encounter. He was rude on most occassions - didnt offer the menu for Dinner till we asked another flight attendant - just the attitude was very different. Other customers were provided Business First Ammenity Kits - we werent.
Next morning breakfast when my traveling companion asked for some jam/jelly he was informed that it was over and when I got up saw not even 8 of the 20 passengers in Business First were having Breakfast. They collected our Headphones eagerly as if we were running away with them - yet the other passengers had the headphones even after the flight landed in Houston.
We both have traveled extensively with Continental and were quiet perplexed with the service levels? Not sure if we were discriminated against? But it seemed like others were provided the ammenities but we had to ask for it? We have traveled with other Airlines too and never encountered such rude behavior.
Is this how Continental treats its Elite passengers? For a 7+ hour overnight flight a Amenity Kit doesnt cost the Airline any money? Why the disparity - when some were provided and us Were NOT??
We understand cost cutting means - no one is provided with the service - but preferntial treatment to some over others - thats not good business standard?
Continental Airlines has to learn a lot from other Airlines in terms of service levels provided either in Economy or Business First from other Airlines like Emirates, Singapore Airlines, etc.
May 7, 10, 11:58 am
#2
Join Date: Jul 2009
Posts: 552
Originally Posted by sameerbhasin
Other customers were provided Business First Ammenity Kits - we werent....Is this how Continental treats its Elite passengers? For a 7+ hour overnight flight a Amenity Kit doesnt cost the Airline any money? Why the disparity - when some were provided and us Were NOT??
May 7, 10, 11:58 am
#3
Join Date: Nov 2008
Programs: CO PLAT
Posts: 243
Originally Posted by sameerbhasin
Flight CO1 - April 28, 2010 - Houston to Honolulu
Traveled in Economy - when me and my traveling companion raised an issue about TV monitors not working the Flight Attendant (I am sure he was from the Islands) snapped back at us - it could have been a easy response back to state that they would restart the programs - it was just the way the attitude was. We presumed he did to every passenger traveling in Economy.
Flight CO2 - May 5, 2010 - Honolulu to Houston
Traveled in Business First - We had the same flight attendant serving us in Business First - didnt seem to have any attitude change from the previous encounter. He was rude on most occassions - didnt offer the menu for Dinner till we asked another flight attendant - just the attitude was very different. Other customers were provided Business First Ammenity Kits - we werent.
Next morning breakfast when my traveling companion asked for some jam/jelly he was informed that it was over and when I got up saw not even 8 of the 20 passengers in Business First were having Breakfast. They collected our Headphones eagerly as if we were running away with them - yet the other passengers had the headphones even after the flight landed in Houston.
We both have traveled extensively with Continental and were quiet perplexed with the service levels? Not sure if we were discriminated against? But it seemed like others were provided the ammenities but we had to ask for it? We have traveled with other Airlines too and never encountered such rude behavior.
Is this how Continental treats its Elite passengers? For a 7+ hour overnight flight a Amenity Kit doesnt cost the Airline any money? Why the disparity - when some were provided and us Were NOT??
We understand cost cutting means - no one is provided with the service - but preferntial treatment to some over others - thats not good business standard?
Continental Airlines has to learn a lot from other Airlines in terms of service levels provided either in Economy or Business First from other Airlines like Emirates, Singapore Airlines, etc.
Traveled in Economy - when me and my traveling companion raised an issue about TV monitors not working the Flight Attendant (I am sure he was from the Islands) snapped back at us - it could have been a easy response back to state that they would restart the programs - it was just the way the attitude was. We presumed he did to every passenger traveling in Economy.
Flight CO2 - May 5, 2010 - Honolulu to Houston
Traveled in Business First - We had the same flight attendant serving us in Business First - didnt seem to have any attitude change from the previous encounter. He was rude on most occassions - didnt offer the menu for Dinner till we asked another flight attendant - just the attitude was very different. Other customers were provided Business First Ammenity Kits - we werent.
Next morning breakfast when my traveling companion asked for some jam/jelly he was informed that it was over and when I got up saw not even 8 of the 20 passengers in Business First were having Breakfast. They collected our Headphones eagerly as if we were running away with them - yet the other passengers had the headphones even after the flight landed in Houston.
We both have traveled extensively with Continental and were quiet perplexed with the service levels? Not sure if we were discriminated against? But it seemed like others were provided the ammenities but we had to ask for it? We have traveled with other Airlines too and never encountered such rude behavior.
Is this how Continental treats its Elite passengers? For a 7+ hour overnight flight a Amenity Kit doesnt cost the Airline any money? Why the disparity - when some were provided and us Were NOT??
We understand cost cutting means - no one is provided with the service - but preferntial treatment to some over others - thats not good business standard?
Continental Airlines has to learn a lot from other Airlines in terms of service levels provided either in Economy or Business First from other Airlines like Emirates, Singapore Airlines, etc.
May 7, 10, 12:09 pm
#4
Join Date: Oct 2003
Location: CLE
Programs: UA Gold, OZ silver,
Posts: 552
Originally Posted by sameerbhasin
Is this how Continental treats its Elite passengers? For a 7+ hour overnight flight a Amenity Kit doesnt cost the Airline any money? Why the disparity - when some were provided and us Were NOT??
YES it does cost them money for the kits.... they have cut out the warm ramekin dish for the nuts on HNL service. That amenity may not cost much but it DID cost something and they are pinching pennies where they can.
I was glad they brought back the ice cream sundae in BF, I could care less about the amenity kits.
My flights have always been enjoyable on CO 1+2, Daniel (and the rest of the crew) went above and beyond during my last trip to HNL! ^ The pilot even stopped to chat it up a little when I asked him a question! Of course YMMV.
Last edited by MBM3; May 7, 10 at 12:58 pm Reason: removed pic of CO staff
May 7, 10, 12:14 pm
#5
Original Poster
Join Date: Apr 2008
Location: IAH
Posts: 27
Sure it was - the grey colored Business First kits - I have received them on Trans Atlantic Flights; so I knew what they were...
Yes Houston 2mnl - I am presuming its the same guy we are talking about - we both frowned when we saw him on our return flight too - we knew it wasnt going to be pleasant.
Yes Houston 2mnl - I am presuming its the same guy we are talking about - we both frowned when we saw him on our return flight too - we knew it wasnt going to be pleasant.
May 7, 10, 12:21 pm
#6
Join Date: Jan 2005
Location: New York, NY
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Posts: 7,733
Amenity kits being offered on IAH-HNL-IAH are an anomaly. What may have happened is a few were left on the a/c after a 'true' BF flight (where amenity kits are always offered) and the flight attendant gave them out to some pax as a one-off treat. Again, this is not the norm.
In general I have found the crew on CO1/2 to be consistently good, but there are a few F/As that routinely do CO72/73 whom I am very fond of. I have had some excellent flights on CO72/73.
In general I have found the crew on CO1/2 to be consistently good, but there are a few F/As that routinely do CO72/73 whom I am very fond of. I have had some excellent flights on CO72/73.
May 7, 10, 1:59 pm
#7
Join Date: Apr 2008
Location: DFW
Programs: AA PLT
Posts: 487
Originally Posted by sameerbhasin
Flight CO1 - April 28, 2010 - Houston to Honolulu - Traveled in Economy... the Flight Attendant snapped back at us... Flight CO2 - May 5, 2010 - Honolulu to Houston - Traveled in Business First - We had the same flight attendant serving us in Business First - didnt [sic] seem to have any attitude change from the previous encounter. He was rude on most occassions [sic]... We both have traveled extensively with Continental and were quiet perplexed with the service levels? [...] Is this how Continental treats its Elite passengers?
I'm not making an excuse for the service you received; clearly you were not satisfied. Why not contact WeCare and see what the response is?
Originally Posted by Houston2mnl
Was he an mid aged gayish (not that there is anything wrong with that) guy?
May 7, 10, 2:01 pm
#8
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Join Date: Apr 2001
Location: NYC
Posts: 69,202
Originally Posted by sameerbhasin
Is this how Continental treats its Elite passengers?
May 7, 10, 2:10 pm
#9
FlyerTalk Evangelist
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Originally Posted by sbm12
Absolutely. FAs are trained in how to best annoy customers on a monthly basis to ensure that they maintain their caustic and aggressive behavior at the appropriate levels.
May 7, 10, 6:09 pm
#10
Join Date: Jun 2000
Location: DFW, 3.5 MM, AA EXP, LIFETIME PLATINUM, MARRIOTT LIFETIME PLATINUM, STARWOOD AMBASSADOR 223 NIGHTS, AND LIFETIME GOLD, HILTON DIAMOND, NATIONAL EXECUTIVE ELITE
Posts: 5,847
Originally Posted by sbm12
Absolutely. FAs are trained in how to best annoy customers on a monthly basis to ensure that they maintain their caustic and aggressive behavior at the appropriate levels.
Too funny....
May 7, 10, 6:16 pm
#11
Join Date: Jan 2009
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Posts: 1,112
Originally Posted by sbm12
Absolutely. FAs are trained in how to best annoy customers on a monthly basis to ensure that they maintain their caustic and aggressive behavior at the appropriate levels.
May 7, 10, 6:29 pm
#12
Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium
Posts: 8,802
Originally Posted by Rpcfly
Oh dear......UA 's already got enough of those but what the heck...the more the merrier right?
UA treats its top tier elites very well. Just ask any 1K.
May 7, 10, 6:38 pm
#13
Join Date: Nov 2008
Programs: CO PLAT
Posts: 243
Originally Posted by cjgibson
In other news, what does a "gayish" person look like, or how does one act? Pretty awesome/creepy skill that you have, that you can look at someone and see what happens in his or her bedroom.
What is pretty awesome/creepy is that it seems to have struck a very deep insecurity of yours(not that there is anything wrong with that) for you to reply in such a hostile manner. Especially in light of the OP immediately recognizing the description prior to your hostile and seemingly insecure(not that there is anything wrong with that) post.
May 7, 10, 9:54 pm
#14
Join Date: Mar 2010
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Posts: 677
Not that there's anything wrong with any of that. LOL.
May 7, 10, 10:00 pm
#15
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Originally Posted by cjgibson
Because he's a Gold Elite and knows that WE CARE doesn't care.
