Bumped from an Exit Row Seat . . . Why?
Mar 21, 2010, 8:36 pm
#1
Original Poster
Join Date: Sep 2003
Posts: 326
Bumped from an Exit Row Seat . . . Why?
I am Platinum Elite. Several months ago, I booked a fully refundable B fare on an ERJ-145 and selected Seat 12A, an exit row seat. I had reviewed my record a couple of days before the flight and I was in Seat 12A, yet when I checked in on line for my March 19 flight, I found that I was no longer in Seat 12A, but in Seat 8C, and that the three exit row seats were occupied.
I have been Platinum Elite for years and I have never had this happen to me before. Might something be going on with the extra legroom for purchase policy (i.e., that I was bounced from the exit row because somebody was willing to pay more for that seat)? Or was this just an innocent computer glitch?
I have been Platinum Elite for years and I have never had this happen to me before. Might something be going on with the extra legroom for purchase policy (i.e., that I was bounced from the exit row because somebody was willing to pay more for that seat)? Or was this just an innocent computer glitch?
Mar 21, 2010, 8:43 pm
#2
FlyerTalk Evangelist
Join Date: Oct 2006
Location: IAH
Posts: 13,531
With the new seat maps, CO.com makes you accept a list of conditions before assigning you an exit row seat. You aren't the first person to report a problem like this, so I am starting to think that there are some problems with exit row seat assignments that were selected before accepting the exit row conditions was required.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
Last edited by sdm1130; Mar 21, 2010 at 8:49 pm
Mar 21, 2010, 8:48 pm
#3
Join Date: Nov 2002
Location: EWR, USA, AA 1MM Gold, United Premier Gold, Marriott Gold, Hilton Diamond, Emerald Club Executive
Posts: 1,476
SHENANIGANS!!!! 
Mar 22, 2010, 5:21 am
#4
Original Poster
Join Date: Sep 2003
Posts: 326
With the new seat maps, CO.com makes you accept a list of conditions before assigning you an exit row seat. You aren't the first person to report a problem like this, so I am starting to think that there are some problems with exit row seat assignments that were selected before accepting the exit row conditions was required.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
Mar 22, 2010, 6:06 am
#5
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,521
:-:enhanced :-: 
Mar 22, 2010, 7:14 am
#6
Join Date: Nov 2002
Location: EWR, USA, AA 1MM Gold, United Premier Gold, Marriott Gold, Hilton Diamond, Emerald Club Executive
Posts: 1,476
With the new seat maps, CO.com makes you accept a list of conditions before assigning you an exit row seat. You aren't the first person to report a problem like this, so I am starting to think that there are some problems with exit row seat assignments that were selected before accepting the exit row conditions was required.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
Mar 22, 2010, 7:58 am
#7
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.7MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,272
With the new seat maps, CO.com makes you accept a list of conditions before assigning you an exit row seat. You aren't the first person to report a problem like this, so I am starting to think that there are some problems with exit row seat assignments that were selected before accepting the exit row conditions was required.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
To be safe, I went through all reservations made before the new seat maps were put in to place and moved myself out of the exit rows and then back in so I was prompted to accept the conditions. It might be extreme, but I am also hoping it helps me avoid any issues related to this change.
Mar 22, 2010, 1:44 pm
#8
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
This was the final straw that made me ditch BA. They started charging elites £50 to book an exit row seat, but assured us that any existing seat reservations would be honoured.
A few days before my flight I got an email asking me if I wanted to purchase an exit row seat, and sure enough, I'd been moved
Hopefully this is just a glitch with CO. Thankfully they don't charge elites for the exit row seats.
Cheers,
Rick
A few days before my flight I got an email asking me if I wanted to purchase an exit row seat, and sure enough, I'd been moved
Hopefully this is just a glitch with CO. Thankfully they don't charge elites for the exit row seats.
Cheers,
Rick
Mar 22, 2010, 1:50 pm
#9
Join Date: Aug 2006
Location: NYC
Programs: UA 1K, Mariott, Hertz Presidents Circle
Posts: 304
I am Platinum Elite. Several months ago, I booked a fully refundable B fare on an ERJ-145 and selected Seat 12A, an exit row seat. I had reviewed my record a couple of days before the flight and I was in Seat 12A, yet when I checked in on line for my March 19 flight, I found that I was no longer in Seat 12A, but in Seat 8C, and that the three exit row seats were occupied.
I have been Platinum Elite for years and I have never had this happen to me before. Might something be going on with the extra legroom for purchase policy (i.e., that I was bounced from the exit row because somebody was willing to pay more for that seat)? Or was this just an innocent computer glitch?
I have been Platinum Elite for years and I have never had this happen to me before. Might something be going on with the extra legroom for purchase policy (i.e., that I was bounced from the exit row because somebody was willing to pay more for that seat)? Or was this just an innocent computer glitch?
Mar 22, 2010, 3:40 pm
#10
Join Date: Oct 2009
Location: SE Texas
Programs: Continental One Pass Platinum; HHonors Gold
Posts: 4
Add me to the list of unhappy campers who got bumped from a reserved exit row seat as well. Like poster above, I am a Plat, booked 12A on an ERJ flight; reservation showed seat. Today I go to check-in and I am bumped from exit row; and exit rows are now filled and unavailable. 
Never an issue for me before now.
Never an issue for me before now.
Mar 22, 2010, 4:41 pm
#11
Original Member
Join Date: May 1998
Location: DCA
Posts: 169
I really hope they fix this soon. I'm scheduled to fly on Thursday and have exit row seats reserved. To make matters worse, I'm flying with a non-elite companion and I split the reservation to boost our chance of getting upgrades (which now looks like it won't happen). So if we get bumped out of the exit row, then I won't be able to move my companion back into the exit row (even if I catch it in time and the seats are still open) without having to get on the phone (and with the new rules, I don't know if that will work).
I wonder if it would be worth PMing Scott about this.
I wonder if it would be worth PMing Scott about this.
Mar 22, 2010, 5:59 pm
#12
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
Add me to the list as well - 
- I went to OLCI yesterday for today's flight segment SAT-IAH-ELP, and I was pleasently surprised to see the UG SAT-IAH (these flights have been a bit tough the last couple of weeks, with the high loads and spring break), so after choosing my seat, I saw that on the ERJ segment of IAH-SAT, I was NOT in 12A -- like I always am, and will choose a different flight if that seat is not available, so no matter how intoxicated I was when I booked the flight, I know that I am always, always, always going to have that seat. 
Nothing on the A side was available, but luckily, I was able to snag 12B, but the flight was packed to the brim and someone sat next to me -- but was able to sleep most of the flight nonetheless.
I was most agitated -- I wonder if the EUA process sometimes bumps some people from their pre-selected exit row seats? 
Usually not a problem, but a few times, it is....I really wanted to drop-kick the old dude who took my seat in 12A, although he probably wasn't at fault, he got a few glares from me when we landed.
- I went to OLCI yesterday for today's flight segment SAT-IAH-ELP, and I was pleasently surprised to see the UG SAT-IAH (these flights have been a bit tough the last couple of weeks, with the high loads and spring break), so after choosing my seat, I saw that on the ERJ segment of IAH-SAT, I was NOT in 12A -- like I always am, and will choose a different flight if that seat is not available, so no matter how intoxicated I was when I booked the flight, I know that I am always, always, always going to have that seat. Nothing on the A side was available, but luckily, I was able to snag 12B, but the flight was packed to the brim and someone sat next to me -- but was able to sleep most of the flight nonetheless. I was most agitated
-- I wonder if the EUA process sometimes bumps some people from their pre-selected exit row seats? Usually not a problem, but a few times, it is....I really wanted to drop-kick the old dude who took my seat in 12A, although he probably wasn't at fault, he got a few glares from me when we landed.
Mar 22, 2010, 6:16 pm
#13
Join Date: Nov 2002
Location: EWR, USA, AA 1MM Gold, United Premier Gold, Marriott Gold, Hilton Diamond, Emerald Club Executive
Posts: 1,476
Something sinister is going on around here...come on Scott...man up to it...
Mar 22, 2010, 7:41 pm
#14
Join Date: Mar 2010
Programs: Onepass
Posts: 13
PLUS I was offered a $71 (Cdn oh..wait thats also $71 USD Today
) buy-up to First on the return, all-in, for BOTH legs LAS-EWR-YYZ on a E fare. Even as a newly minted Plat I know LAS to anywhere EUA are hard to come buy for the most part. More so LAS-EWR than the LAS-CLE. Heck I even got a few LAS>CLE as a Silver^.
Mar 22, 2010, 9:19 pm
#15
Join Date: Sep 2009
Location: IAH
Programs: UA 1K, 1MM; IHG Spire; HH Diamond; Marriott Gold (UA); National Executive Elite
Posts: 669
I just reselected, and accepted the (new?) agreements.