The Blame game

 
Old Dec 26, 09, 3:43 pm
  #1  
Original Poster
 
Join Date: Dec 2006
Location: PHL
Programs: UA 1K, Avis President; Marriott Platinum
Posts: 495
Angry The Blame game

What is it with CO just blaming everything onto their express carries, in this rant it would be Chautauqua Airlines.

I tried to get different flight out of CLE because my AC was stuck in ORD for at least 3+ hours (I refuse to fly trough ORD for this reason and I still get burned). The elite refused to put me onto another carrier saying it was ATC faut, GA definately says otherwise, the fact there was no ATC delays on my route.

I would think when flying out of a hub that CO would make some kind of arrangment when an inbound aircraft is severly delayed for whatever reason.

Ok I am done my rant, it felt good. Just have to accept being stuck in CLE for 5+ hours.
EddieG is offline  
Old Dec 26, 09, 3:52 pm
  #2  
 
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 4,927
Originally Posted by EddieG View Post
What is it with CO just blaming everything onto their express carries, in this rant it would be Chautauqua Airlines.

I tried to get different flight out of CLE because my AC was stuck in ORD for at least 3+ hours (I refuse to fly trough ORD for this reason and I still get burned). The elite refused to put me onto another carrier saying it was ATC faut, GA definately says otherwise, the fact there was no ATC delays on my route.

I would think when flying out of a hub that CO would make some kind of arrangment when an inbound aircraft is severly delayed for whatever reason.

Ok I am done my rant, it felt good. Just have to accept being stuck in CLE for 5+ hours.
EddieG

It's nice to rant, but for other people on this board to sympathize with you, a few details such as flight destination, CO's alternative, etc will help us in comprehending your plight and angst. Supply it whenever you wish .

Last edited by radonc1; Dec 28, 09 at 9:09 am
radonc1 is offline  
Old Dec 26, 09, 3:54 pm
  #3  
Original Poster
 
Join Date: Dec 2006
Location: PHL
Programs: UA 1K, Avis President; Marriott Platinum
Posts: 495
...just got worst, last call in the PC! BTW trying to get to PHL
EddieG is offline  
Old Dec 26, 09, 4:18 pm
  #4  
 
Join Date: Oct 2002
Location: Houston
Programs: TK*Gold; WN A-list; AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,760
Some have reported similar issues with CO in similar situations. Many have said that CO will rarely admit fault so that they would need to move you to another airline. It's always either weather or ATC....hence not their fault...hence the customer needs to "sit down, shut up and wait it out". They don't want to give up the revenue so they'll do what they can to have you wait it out. CO is not unique in this behavior though.

I've heard (on twitter from an ORD airline) that there are many weather delays out of ORD. For quite awhile the takeoffs and landings per hour were severely reduced there--by around 2/3rds. This is probably the issue...hence they are not required to do anything...so they likely won't.

Last edited by Renard; Dec 26, 09 at 4:25 pm
Renard is offline  
Old Dec 26, 09, 4:42 pm
  #5  
 
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,429
Our guide lines (dated June 26, 2009) state that you can be re-accommondated on Alliance partners after a 2+ hour delay and re-routed to other airlines after 4+ hour delay even during weather or ATC delays.
sfogate is offline  
Old Dec 26, 09, 4:44 pm
  #6  
 
Join Date: Apr 2007
Location: OMA
Programs: UA
Posts: 290
Originally Posted by EddieG View Post
The elite refused to put me onto another carrier saying it was ATC faut, GA definately says otherwise, the fact there was no ATC delays on my route.
What did the GA say to counter this? ORD has been under an ATC traffic management program for the majority of the day. The FAA is reporting that the average delays are still over 4+ hours at the time of this post.
Mr.Nuke is offline  
Old Dec 26, 09, 5:33 pm
  #7  
 
Join Date: Feb 2003
Location: DCA/IAD (and, reluctantly, BWI if its cheaper)
Programs: CO/UA; Hyatt
Posts: 433
Originally Posted by sfogate View Post
Our guide lines (dated June 26, 2009) state that you can be re-accommondated on Alliance partners after a 2+ hour delay and re-routed to other airlines after 4+ hour delay even during weather or ATC delays.
Thanks sfogate. Is this guideline published anywhere that pax could print it or show it to the airport agents? Or is there an internal way of referencing this guideline (I don't know, maybe something like "rule 30-G" or whatever)?

And is this guideline still in effect with the change to StarAlliance?

Many thanks!
CALfly5 is offline  
Old Dec 26, 09, 5:38 pm
  #8  
 
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,429
Originally Posted by CALfly5 View Post
Thanks sfogate. Is this guideline published anywhere that pax could print it or show it to the airport agents? Or is there an internal way of referencing this guideline (I don't know, maybe something like "rule 30-G" or whatever)?

And is this guideline still in effect with the change to StarAlliance?

Many thanks!
I am not at work and the sheet I have (a quick reference guide) does not show the computer entry. I will have to research this and get back to you on Monday.

I see no reason why this guideline would change due to moving to the StarAlliance.
sfogate is offline  
Old Dec 26, 09, 8:42 pm
  #9  
 
Join Date: May 2006
Posts: 7,541
Originally Posted by sfogate View Post
I am not at work and the sheet I have (a quick reference guide) does not show the computer entry. I will have to research this and get back to you on Monday.

I see no reason why this guideline would change due to moving to the StarAlliance.
I left my CAL QRH and Shares Notebook at home =(
If I recall correctly it might be under GG REACCOM if not...I will check back in January =)
usa18dca is offline  
Old Dec 26, 09, 11:20 pm
  #10  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,994
Originally Posted by EddieG View Post
The elite refused to put me onto another carrier saying it was ATC faut, GA definately says otherwise, the fact there was no ATC delays on my route.
In these situations, it seems the elite line will say what's necessary to avoid doing something and get you off the phone.


Originally Posted by sfogate View Post
Our guide lines (dated June 26, 2009) state that you can be re-accommondated on Alliance partners after a 2+ hour delay and re-routed to other airlines after 4+ hour delay even during weather or ATC delays.

This seems reasonable. Though getting the call center to do anything like this can be trying.
channa is offline  
Old Dec 27, 09, 12:09 pm
  #11  
 
Join Date: Dec 2006
Posts: 57
Originally Posted by channa View Post
In these situations, it seems the elite line will say what's necessary to avoid doing something and get you off the phone.





This seems reasonable. Though getting the call center to do anything like this can be trying.
I don't know about that....yesterday I reaccomidated 2 passengers on Air Canada YYZ-HKG due to a security delay. I work in the call center.
COGal is offline  
Old Dec 27, 09, 12:13 pm
  #12  
FlyerTalk Evangelist
 
Join Date: Nov 1999
Posts: 23,268
Originally Posted by sfogate View Post
Our guide lines (dated June 26, 2009) state that you can be re-accommondated on Alliance partners after a 2+ hour delay and re-routed to other airlines after 4+ hour delay even during weather or ATC delays.
Thanks and a follow up. Is it enough that the Flight shows say a 2/1/2 hr delay or must 2 hrs actually pass before we can be reaccomadated?
craz is offline  
Old Dec 27, 09, 12:27 pm
  #13  
 
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,429
Originally Posted by craz View Post
Thanks and a follow up. Is it enough that the Flight shows say a 2/1/2 hr delay or must 2 hrs actually pass before we can be reaccomadated?
It's a guide line that we should follow but we are empowered to do what we think is best on a case by case basis.

I would like to believe that if you are on a delayed flight and traveling to a destination that is difficult to get to, that we would re-route you sooner then later. I know I will because ATC/weather delays have a habit of becoming longer than what is posted.
sfogate is offline  
Old Dec 27, 09, 12:40 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,994
Originally Posted by COGal View Post
I don't know about that....yesterday I reaccomidated 2 passengers on Air Canada YYZ-HKG due to a security delay. I work in the call center.

Wow...I need your extension.

I've even had trouble getting CO agents to rebook me on wide open CO metal.
channa is offline  
Old Dec 27, 09, 12:40 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Nov 1999
Posts: 23,268
Originally Posted by sfogate View Post
It's a guide line that we should follow but we are empowered to do what we think is best on a case by case basis.

I would like to believe that if you are on a delayed flight and traveling to a destination that is difficult to get to, that we would re-route you sooner then later. I know I will because ATC/weather delays have a habit of becoming longer than what is posted.
If only all GAs were a Clone of You
craz is offline  

Thread Tools
Search this Thread
Search Engine: