Using 2 CO travel certs on website
 

Doesn't appear to be any way to do this? One PIN works easily, but no way to use a second one to book a flight?

Is it worth calling in to use two on one ticket?

HELP!

You have to call in to do this or have them comine your two certificates so u can purchase online

i had the same problem earlier this year i called the elite line and they took care of it.

2 certs applied to one traveler

or

2 certs in one rerservation each applied to one traveler?

I'll hopefully help save you guys some trouble:

CO will *NOT* combine travel certificates. The way it was explained to me is that every certificate is issued against a flight or problem. This is so they can associate a dollar amount against a problem/flight. So by combining these items in to one certificate they loose the ability to track that information. This makes sense in the business world as at the end of the day you want to know what you did well and what you didn't.

In addition, you can not combine a travel certificate with your CO Travel Bank/Travel Club money. I also tried to accomplish this feat.

You can only use one certificate per flight. The women I spoke to in executive customer service equated this to going grocery shopping where you can only use one coupon per item, you can't stack them (as the fat wallet guys like to call it).

My response to that was: Well, in this case, I happen to have a store credit and a coupon. Logic would dictate that I could use both which is normally the case.

I was then told that I was incorrect.

Essentially the only way to do this is to "wash" your tickets. By this I mean if you travel enough, next time you go, use the second benefit for that flight. For those that are not loyal to one airline this won't be an easy task to accomplish quickly but you get the same net benefit in the end.

-Alex

I think channa made a good suggestion to me when I was in this situation a while back - check to see if two one ways price out the same as a rt. if so, just make two one way purchases.

I tried to use two expiring certs a few weeks ago, called in told it was not possible. Was told I could give the cert to a fellow employee who was booking travel at the same time, he called they told him I had to use it.

Guess I should have called back 3 times to get the answer I wanted, its become the norm for me with CO.....I am still trying to figure out why they call it the elite line, I never get an "elite agent" anymore.

CO will combine travel certs, unless their policy has changed in the last 30 days. It might just be you have to get Supervisor permission to do it.