Flew UA, Provided OnePass #, Credited to UA MP Regardless
Dec 3, 2009, 10:25 pm
#1
Original Poster
Join Date: Jan 2005
Location: TPA
Programs: United 1K, SPG Gold, National Exec
Posts: 132
Flew UA, Provided OnePass #, Credited to UA MP Regardless
I flew UA from SYD-SFO last weekend and have been patiently waiting for the miles to post to my OnePass account. 4 days later and nothing, so I decide to check my UA Mileage Plus account. Surprise! The flight posted to UA, for both me and my travel partner.
Our tickets were booked before CO joined *A, so we had intitially provided our MP #. After CO joined *A, the UA website wouldn't let me update the FF# because the flight was booked as a NZ codeshare. At online check-in UA.com gave me a "please enter valid acount number error" when entering my OP# so I left my MP# in place. At airport check-in at SYD, we provided our CO *G cards and agent entered our OP #. Our boarding passes list CO *G and our OP#. We were given lounge access and priority customs/boarding.
So how then does UA get away with crediting the miles to my MP account?
I haven't called them yet, but I'm speculating it might have something to do with the fact that we were in E+ after I bought the E+ Annual Option associated with my MP account. The T&C for the Annual Option states that the miles must be credited to the MP account. If UA gives me that excuse for my ticket I guess I don't have a say, but my travel partner shouldn't be restricted as the E+ Annual Option was tied to my account.
I'm just was surprised and thought I'd share to see if anyone else had experienced this.
Our tickets were booked before CO joined *A, so we had intitially provided our MP #. After CO joined *A, the UA website wouldn't let me update the FF# because the flight was booked as a NZ codeshare. At online check-in UA.com gave me a "please enter valid acount number error" when entering my OP# so I left my MP# in place. At airport check-in at SYD, we provided our CO *G cards and agent entered our OP #. Our boarding passes list CO *G and our OP#. We were given lounge access and priority customs/boarding.
So how then does UA get away with crediting the miles to my MP account?
I haven't called them yet, but I'm speculating it might have something to do with the fact that we were in E+ after I bought the E+ Annual Option associated with my MP account. The T&C for the Annual Option states that the miles must be credited to the MP account. If UA gives me that excuse for my ticket I guess I don't have a say, but my travel partner shouldn't be restricted as the E+ Annual Option was tied to my account.
I'm just was surprised and thought I'd share to see if anyone else had experienced this.
Dec 3, 2009, 11:13 pm
#2
Join Date: Nov 2006
Location: Phoenix, AZ
Programs: CO OnePass Platinum AS MVP HHonors Diamond SPG Gold
Posts: 2,417
So how then does UA get away with crediting the miles to my MP account?
I haven't called them yet, but I'm speculating it might have something to do with the fact that we were in E+ after I bought the E+ Annual Option associated with my MP account. The T&C for the Annual Option states that the miles must be credited to the MP account. If UA gives me that excuse for my ticket I guess I don't have a say, but my travel partner shouldn't be restricted as the E+ Annual Option was tied to my account.
I haven't called them yet, but I'm speculating it might have something to do with the fact that we were in E+ after I bought the E+ Annual Option associated with my MP account. The T&C for the Annual Option states that the miles must be credited to the MP account. If UA gives me that excuse for my ticket I guess I don't have a say, but my travel partner shouldn't be restricted as the E+ Annual Option was tied to my account.
As for the second part, I am not completely familiar with the E+ annual option but were both of you in the same PNR? If so UA's system may not be able to exclude the additional pax from the E+ section.
Dec 4, 2009, 5:24 am
#3
Suspended
Join Date: Jun 2005
Programs: Continental Gold Elite, United Premier Executive
Posts: 6,766
The best way to remove a FF number is to call and have an agent do it. Simply updating FF numbers on websites does not always remove the first FF number entered.
Dec 4, 2009, 5:41 am
#4
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
Programs: UA 1K 1.01 MM
Posts: 1,245
I flew UA from SYD-SFO last weekend and have been patiently waiting for the miles to post to my OnePass account. 4 days later and nothing, so I decide to check my UA Mileage Plus account. Surprise! The flight posted to UA, for both me and my travel partner.
Our tickets were booked before CO joined *A, so we had intitially provided our MP #. After CO joined *A, the UA website wouldn't let me update the FF# because the flight was booked as a NZ codeshare. At online check-in UA.com gave me a "please enter valid acount number error" when entering my OP# so I left my MP# in place. At airport check-in at SYD, we provided our CO *G cards and agent entered our OP #. Our boarding passes list CO *G and our OP#. We were given lounge access and priority customs/boarding.
So how then does UA get away with crediting the miles to my MP account?
I haven't called them yet, but I'm speculating it might have something to do with the fact that we were in E+ after I bought the E+ Annual Option associated with my MP account. The T&C for the Annual Option states that the miles must be credited to the MP account. If UA gives me that excuse for my ticket I guess I don't have a say, but my travel partner shouldn't be restricted as the E+ Annual Option was tied to my account.
I'm just was surprised and thought I'd share to see if anyone else had experienced this.
Our tickets were booked before CO joined *A, so we had intitially provided our MP #. After CO joined *A, the UA website wouldn't let me update the FF# because the flight was booked as a NZ codeshare. At online check-in UA.com gave me a "please enter valid acount number error" when entering my OP# so I left my MP# in place. At airport check-in at SYD, we provided our CO *G cards and agent entered our OP #. Our boarding passes list CO *G and our OP#. We were given lounge access and priority customs/boarding.
So how then does UA get away with crediting the miles to my MP account?
I haven't called them yet, but I'm speculating it might have something to do with the fact that we were in E+ after I bought the E+ Annual Option associated with my MP account. The T&C for the Annual Option states that the miles must be credited to the MP account. If UA gives me that excuse for my ticket I guess I don't have a say, but my travel partner shouldn't be restricted as the E+ Annual Option was tied to my account.
I'm just was surprised and thought I'd share to see if anyone else had experienced this.
tht
Dec 4, 2009, 5:45 am
#5
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
Programs: UA 1K 1.01 MM
Posts: 1,245
In regards to the first statement, UA followed the T&Cs. You sat in E+ so the miles go to Mileage Plus not OnePASS. If you knew the T&Cs for the annual E+ option then you should have asked to be reseated in "E-" so you could credit the miles to OnePass.
As for the second part, I am not completely familiar with the E+ annual option but were both of you in the same PNR? If so UA's system may not be able to exclude the additional pax from the E+ section.
As for the second part, I am not completely familiar with the E+ annual option but were both of you in the same PNR? If so UA's system may not be able to exclude the additional pax from the E+ section.
tht
Dec 4, 2009, 5:52 am
#6
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
I switched at the gate for one UA flight from UA --> CO, and it worked no problem. Posted to CO in 3-4 days.
Dec 4, 2009, 7:17 am
#7
Original Poster
Join Date: Jan 2005
Location: TPA
Programs: United 1K, SPG Gold, National Exec
Posts: 132
Yes we were both on the same PNR. Makes me wonder what would have happened if my travel partner had never provided a FF# until providing the OP# at check-in. Since no MP # would have been on file, it would appear no miles would have been earned at all for him.
Dec 4, 2009, 7:18 am
#8
Original Poster
Join Date: Jan 2005
Location: TPA
Programs: United 1K, SPG Gold, National Exec
Posts: 132
Dec 4, 2009, 12:18 pm
#9
Join Date: Aug 2006
Posts: 402
I'm booked on UA flights next week and used UA miles to upgrade to F. I'm considering switching the FFP number at check in to CO. Is this allowed?
Dec 4, 2009, 12:20 pm
#10
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Dec 4, 2009, 12:23 pm
#11
Join Date: Nov 2006
Location: Phoenix, AZ
Programs: CO OnePass Platinum AS MVP HHonors Diamond SPG Gold
Posts: 2,417
Dec 4, 2009, 12:29 pm
#12
Join Date: Aug 2006
Posts: 402
That's great. I was worried that they would cancel the return upgrade if I didn't have the correct MP number in the record to make sure the points are deducted correctly.
Dec 4, 2009, 5:02 pm
#13
Join Date: Feb 2009
Location: SEA
Programs: UA SP, DL SM MM, AS 75K, SPG Platinum, Hyatt Diamond.
Posts: 2,596
If it's printed on the boarding pass then UA's posting is an error, and the mileage will be credited to OnePass. However, if the UA number is printed on the boarding card, then the miles went exactly where they are supposed to go. Always verify on the boarding card what mileage plan the flight is being credited to, BEFORE you board the plane...that is your only method to confirm.
Dec 4, 2009, 5:11 pm
#14
Original Poster
Join Date: Jan 2005
Location: TPA
Programs: United 1K, SPG Gold, National Exec
Posts: 132
If it's printed on the boarding pass then UA's posting is an error, and the mileage will be credited to OnePass. However, if the UA number is printed on the boarding card, then the miles went exactly where they are supposed to go. Always verify on the boarding card what mileage plan the flight is being credited to, BEFORE you board the plane...that is your only method to confirm.