requesting missing flight credits
 

I guess its pretty much standard procedure that when you request missing flight credits to a FFP, they will ask you for a copy of the ticket and of the boarding pass.

I can understand that having the boarding pass works as proof-of-boarding, but, doesnt the airline have computer records to verify that you actually took that flight without having the boarding pass presented?

Im now faced with 2 international business class flights that are missing from my LH M&More account, and for both cases I was dumb enough to lose the boarding passes....

Any ideas...? Thanks !!


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Gaucho100K

Do you have the ticket number on your credit card bill? I know my UA ticket numbers appear right there. Also, on my credit card company's web site, it additionally lists the actual routing along with the ticket number.

I've called in the information to UA via phone right off the credit card statement before and they've been satisfied with that. Maybe the same strategy might work with LH.

Why is airlines demanding original boarding pass to credit missing miles? My thoughts is that it´s to provent people from double dipping. Your FF number are usually shown on your boarding pass.

The prevention of double dipping doesnt seem to fit with my thinking... firstly because (like you point out), your FF no. doesnt always appear on the boarding pass. Second, because I assume that one *A partner will check with other partners before issuing credit if they suspect you've been credited the miles already (or perhaps its even standard procedure for all cases?).


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Gaucho100K

To tell the truth, the airline doesn't need the BP to verify your presence on your flight. It's just that it saves them having to type in a few letters into their CRSs... http://www.flyertalk.com/forum/redface.gif for laziness

As for double dipping, when they check that you were actually on the flight, it also shows you which FF program you credited your flight to (if you have done so already) and also the number. So there is, in theory, no way you can double dip into the same program even if they don't have the BP.

I've been trying for a couple of weeks now to get Air Canada to credit the mileage for a trip my wife and I took YYZ-LAS-YYZ in October.
We got almost immediate credits for the outbound trip, but no credit for the return flights. Outbound, our Aeroplan numbers were printed on our BP's. On the return check-in at Las Vegas, the agent told us that they were unable to print our FF numbers on the BP's, but she showed us a list of about 30 other Aeroplan members on that flight, and our names were on the list, which, she assured us, would go to the Aeroplan center, for crediting of points. As of three weeks ago, the points hadn't credited, so I first sent Air Canada an e-mail to have them check their records, and credit us with the mileage for the return flight. All that resulted in, was a phone call to us, saying that we had to send in the tickets and BP's for credit, which I have done. But since then, I called the Aeroplan service center last week, and was told that the computers were down, and they couldn't check for the flight records.
Called again today, and guess what!! A very helpful young lady took the time to search the records on their computer (now two months later), even without the ticket numbers--remember, I mailed the tickets and BP's over a week ago--and, after several minutes came back on the line, and told me that the 1939 miles will be in my and my wife's account within 48 hours.
She did say that there had been many complaints about mileage not posting on flights from LV, and didn't know why the FF numbers won't post on our BP's from there.
Can't figure out why, if our FF numbers are in the airline's system, and if you take the outbound flight and the numbers print on your BP, why won't they print on the return flight's BP. The check-in at LAS was handled by regular AC staff, using AC's computer system, not by another airline or ground ops crew, so there should be no reason they can't print the FF numbers on the BP's. This is not the first time this has happened on a flight from LV on AC, you would've thought that they would have had this annoying problem corrected by now. Next time, I'll try to get round trip boarding passes at the originating check-in.

Moral of this slightly long winded story--don't stop trying. It sometimes pays to go the same "route" more than once.

Noticed that this may be my 250th posting.
I think I may be a FT Evangelist. Nice Christmas present. http://www.flyertalk.com/forum/smile.gif

Happy Holidays to All.

bj-21.

[This message has been edited by blackjack-21 (edited 12-20-2000).]

What if there is no FF# on your BP? Some of mine are quite often without any as I make up my mind after the flight which program to credit the miles to. So far, I have just faxed copies of tix and BP to the FFP and they've credited me without any probs but theoretically (not that I'm going to do this http://www.flyertalk.com/forum/smile.gif ) it is possible to fax the same copy to several FFP-s and get miles as long as they don't check. Is this idea doable in theory?

Stargold
I wasnt talking about double dipping in the same program. From what I know MX Frequenta for instance havent got a clue to know if I received Aeroplan miles for a TG flight or not. If every airline would be satisfied with just a photocopy of your ticket you could in theory get miles on the same flight in all Star Alliance FF programs.

My guess is that if its not up & running now, *A must be working on some sort of integration or at least cross-check to avoid members getting double/triple credit for flights.

In any event, I would not try getting multiple credit for flights, my guess is that the fine print you agree to when you sign up for these programs states that you forfeit all your miles if you (try) to pull off a fraudulent move like that... - I wonder what Counsellor would say to this.


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Gaucho100K

Just checked my and my wife's Air Canada accounts to see if our missing mileage had posted (see my thread several higher) and the additional mileage is there--exactly wiithin the 48 hours as promised. As an additional "discovery", our accounts now reflected our combined Air Canada and Canadian Plus mileage (because of the merger), which we didn't expect to see until after Jan. 1, 2000.

bj-21.

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'Tis better to have played and won, then never to have played at all.

[*]crosschecks are done, sure[*]loopholes exist, sure[*]attend FlyerTalk-meetings and you will know, sure http://www.flyertalk.com/forum/wink.gif

I love the way Rudi sums things up! http://www.flyertalk.com/forum/smile.gif Such a diplomat!

I thought one of the points of the alliances was to fix this kind of stuff. I flew Britsh Midland 30 days ago, verified twice that my UA number was in their computer, and no mileage posting. OK, it's only 500 miles, but I hate to think that I have to expend the energy to find my ticket and boarding pass because they don't have the computers worked out yet....

Very well put http://www.flyertalk.com/forum/smile.gif and the DUS crew knows http://www.flyertalk.com/forum/biggrin.gif