SS255

Has anybody else had trouble submitting their immigration info through the LH website? I received the following error message:

• Format error(s) in destination address's data (4725)

haakonks

Can also confirm that haakonks and haakonks_p01 will just be joining for the US part of the DO. We'll join you on IAH.

NewbieRunner

I have come across various error messages in the past on the LH website.

I was going to say one thing you have to remember is that the hotel name is not accepted as an address. You have to enter a street address.

But I've just entered the hotel name and the website accepted it!

So, I'm afraid I don't know what the problem is!

Another thing you may want to remember is when you check-in online on the LH website, you may be asked for the same information again! Apparently data you previously entered is not carried into the check-in system.

Someone83

When is LH expected to start ticketing the TATL flights?

SS255

There was no field on the screen to enter hotel information. I presume from the fact that you were able to enter hotel info that when you click on "save data" after entering your passport info, it takes you to a screen where you can enter your hotel info. When I clicked on "save data," I got the error message, so I never made it past the passport information screen.

SkiAdcock

Ok, now I'm confused.

If you all are talking about confirming your TATL data w/ LH, I had absolutely no problem on submitting my immigration info. I think I submitted my home address for whatever address it wanted. I know it did not ask for hotel data. So worst case try your home address.

Re: when LH is going to actually charge us for the TATL, I'm sure they'll get to us pretty quickly after they process the 75 folk crossing over the pond

Cheers.

NewbieRunner

I already have a confirmed (award) reservation on LH440 (FRA-IAH) and LH491 (SEA-FRA) and this is what I get when I go to My Account -> Booking Overview -> Data collection for entry to the USA on lufthansa.com. As you see below it asks for your address in USA and says "No hotel name".





If you don't have a confirmed reservation already perhaps you get a different screen?

oliver2002

All get the above screen if they go to the link I provided to the participants on the TATL group fare I wrote email to earlier. SS255 is the only one who is getting that error, but I have already advised that if you do get an error, please call LH to add the TSA SFPD and CBP immigration info. Another clarification will go out today.

LH needs this info in the booking atleast 72h before departure in order to comply with the new rules that come into play eff 01NOV2010.

Shareholder

Welcome to our world. Your big brother government demands all sorts of information now when entering the USA and hotel addresses don't always register properly. These e-forms can drive one crazy at times.

Xyzzy

FYI -- the address of the Sheratn at IAH is as follows:Do NOT put in the name of the hotel.

Xyzzy

NewbieRunner

Thanks! I did find the address by Googling the hotel name but wanted to test if the error message that SS255 was getting was due to the hotel name vs street address problem. I was surprised when the hotel name was accepted and it looks like the problem was due to something else in any case.

Now has anyone managed find the street address of the Hilton O'Hare Airport? I did manage to find it eventually for SMD1 but it was a challenge. (Srry for ging T!)

sbm12

I'm sure they'd tell you if you call and ask. (773) 686-8000

SS255

I've solved my problem (or at least got LH's website to accept my info):

For those of you who live in the U.S., when you are asked for your US address, do not put in a unit number if you live in an apartment, condo or co-op. This is what messed me up: The error message I got referred to a problem with my "destination address." The only address field option was a U.S. address, which obviously is my home address. But I guess to LH any address outside of Germany is a "destination address." I decided to try one more time, but to omit my unit # in the street address field. When I submitted my info again, it was accepted.

Now.....if I should have input the address for the Sheraton Frankfurt hotel, this was not made clear on LH's website. The field specifically requested a U.S. address, and there was no field for the "destination address."

SkiAdcock

Ok, checked out the ressie & per the instructions switched the address to the JFK one in Houston, and then paid for it. Once the payment goes through I'll call to get seat assignment & make sure they have my UA FF#.

Cheers.

NewbieRunner

Finding it out on the web is more fun!

AFAIK only the US asks for an address at this stage. Other countries, however paranoid, do not ask for an address as part of the Secure Flights Program, though you may have to supply one later for immigration purposes.

I must be something of an expert on this subject since the three countries I travel between regularly all require this information - including the countries of residence and birth!