May 22, 2013, 8:47 pm
Last edit by: aeneas3
- Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Often this means you have to actually say specifically you "want to cancel the card because..." before they can offer you something. Being vague saying things like "I'm not sure I want this card", or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion.
- Offers may include cash, points, or a combination of both and are frequently linked to required spending on the card.
- You can contact Citibank's Retention Department directly at 800-444-2568, and avoid the front line customer service reps.
- For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.
Current offers (update with your current offer under the respective card, date of offer, how long you had the card and yearly spend)
Thank you preferred
Thank you premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
AA platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
01/06/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
AA Amex
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
01/07/14 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 01/13 just made the purchases to meet the min spend)
AA executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
1/3/14 $50 credit and 750 miles with $750 purchase each month for 16 months (opened 1/13 with 40k spend)
3/22/14 $100 credit and 5,000 miles with $1,500 in purchases each month for 3 months. Opened the card 2/1/14
AA business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
7/24/14 - 1 day after AF hit - $95 credit + 1000 miles if $1000 spent per statement for 16 months - 4k spend
Hilton reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
Hilton signature
Citi retention offer reports [2009-2013]
Aug 20, 2009, 11:01 am
#151
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
Someone reported his 2 cards were cancelled by Chase because he made prepayments to do the account funding gig.
However I am sure you can pay in full before statement close date and restore the credit line without raising any redflag.
Aug 20, 2009, 11:33 am
#152
Join Date: Jan 2009
Location: IAH
Posts: 225
They only extended 1K credit line on a business card?!
Someone reported his 2 cards were cancelled by Chase because he made prepayments to do the account funding gig.
However I am sure you can pay in full before statement close date and restore the credit line without raising any redflag.
Someone reported his 2 cards were cancelled by Chase because he made prepayments to do the account funding gig.
However I am sure you can pay in full before statement close date and restore the credit line without raising any redflag.
I too have a Biz card with 1K limit. So lets say that I spend 1K in a week and immediately pay it off, repeat that 2 more times so that when the statement closes I have spent 4K, payments for 3K and 1K balance. How many miles do I get end of statement? 1K for the remaining balance? or 4K for the total account spend in the month?
Aug 20, 2009, 12:08 pm
#153
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
not completely related to this but somewhat...
I too have a Biz card with 1K limit. So lets say that I spend 1K in a week and immediately pay it off, repeat that 2 more times so that when the statement closes I have spent 4K, payments for 3K and 1K balance. How many miles do I get end of statement? 1K for the remaining balance? or 4K for the total account spend in the month?
I too have a Biz card with 1K limit. So lets say that I spend 1K in a week and immediately pay it off, repeat that 2 more times so that when the statement closes I have spent 4K, payments for 3K and 1K balance. How many miles do I get end of statement? 1K for the remaining balance? or 4K for the total account spend in the month?
payment has nothing to do with when and how much you earn - it only matters to keep your account in good standing, thus you can get the benefits.
Aug 20, 2009, 12:33 pm
#154
Join Date: Jan 2009
Location: IAH
Posts: 225
thanks for the quick reply...that opens up some more possibilities for me!
Sep 11, 2009, 4:30 pm
#155
Join Date: Oct 2007
Posts: 176
Current Citi retention bonuses
Just wondering if anyone has any data points on current citi retention bonuses. Called to cancel my citi premier pass elite card since the annual fee is coming up and there were no retention offers, only an offer to downgrade to regular premier pass. Are others having similar experiences? I took advantage of the 4 bonus TYPs per $ earlier in the year so wonder if that is limiting my options for future retention bonuses.
Thanks!
Thanks!
Sep 11, 2009, 11:48 pm
#156
Join Date: Jan 2008
Location: Georgia
Programs: DL DM/2MM
Posts: 1,036
Went to cancel my citi Expedia MC last month and was offered 5 pts/$ on everything for 6 months.
Sep 13, 2009, 12:26 am
#157
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,857
I called in an attempt for Citi to wave the annual fee for my Citi AAdvantage Visa at the end of August, and it was granted.... well it was granted in the form of a $85 fee credit, but with annual fee being due in September it canceled the $85 charge that posted.
Citi also gave me a statement credit in July for my Citi AAdvantage Mastercard.
Yes, I realize I could attempt to churn, but at this time don't want to have my credit score take a hit.
Citi also gave me a statement credit in July for my Citi AAdvantage Mastercard.
Yes, I realize I could attempt to churn, but at this time don't want to have my credit score take a hit.
Sep 17, 2009, 9:49 am
#158
Join Date: Jun 2009
Posts: 1,295
Citi AA MC - offered 2x miles/$ up to 10K miles in 6 months
Sep 17, 2009, 9:51 am
#159
Join Date: Jun 2009
Posts: 1,295
Citi AA business MC - offered 10K miles bonus if I spent $5K in 6 months.
--> $5k spend turns into 15k miles.
--> $5k spend turns into 15k miles.
Sep 17, 2009, 10:08 am
#160
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Citi Premier Pass NO annual fee card. About 6 months ago:
Offered 3500 points if I purchase $250 dollars within 90 days.
Accepted. Earned.
Called them last week, no similar promo. They cited the last retention and offered to lower my purchase rate APR, but no additional TYP.
Offered 3500 points if I purchase $250 dollars within 90 days.
Accepted. Earned.
Called them last week, no similar promo. They cited the last retention and offered to lower my purchase rate APR, but no additional TYP.
Sep 17, 2009, 1:35 pm
#161
Join Date: Nov 2007
Location: SF Bay Area
Posts: 314
Just called to cancel my Citi AA MC card, was offered either
1. 2miles/$ for the next 3 months up to 5000 bonus miles and $50 account credit
or
2. 3000 miles.
Took the first option.
1. 2miles/$ for the next 3 months up to 5000 bonus miles and $50 account credit
or
2. 3000 miles.
Took the first option.
Sep 17, 2009, 2:14 pm
#162
Join Date: Apr 2006
Location: CMH
Posts: 891
This is a bit off topic but related to bonuses. Citi posted a $50 "category spend bonus" on my current AA MC statement. Does anyone know what that is?
Sep 17, 2009, 8:00 pm
#163
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,762
PPE - no fee version (there was a brief window 2 years ago it was offered no fee).
initial offer 3500 pt for $350 spent in 3 months. Turned it down.
took some back and forth negotiation, second offer 3pt per $ spent, up to 6 months with annual cap of 200K TYPs reset. The extra 2pt also applies to the EDS spending which earns 2pt to begin with.
This would be the offer to seek if you have lots of flight pts to unlock.
initial offer 3500 pt for $350 spent in 3 months. Turned it down.
took some back and forth negotiation, second offer 3pt per $ spent, up to 6 months with annual cap of 200K TYPs reset. The extra 2pt also applies to the EDS spending which earns 2pt to begin with.
This would be the offer to seek if you have lots of flight pts to unlock.
Sep 18, 2009, 6:49 am
#164
Join Date: Jul 2009
Programs: AA, UA, HH, SPG
Posts: 62
I assume this offer is only available for Citi Rewards cards (TYP, not AA miles), right?
Sep 18, 2009, 6:52 am
#165
Join Date: Jul 2009
Programs: AA, UA, HH, SPG
Posts: 62
DH got the same offer as freidice - we accepted 2miles/$ for the next 3 months up to 5000 bonus miles and $50 account credit.