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-   -   How is ThankYou Network's service for you? (https://www.flyertalk.com/forum/citi-thankyou-rewards/814687-how-thankyou-networks-service-you.html)

yuchung5 Apr 18, 08 6:51 pm

How is ThankYou Network's service for you?
 
I booked a ticket using fix point 2 weeks ago.
It took TYN more than a week to email me the itinerary.
I called about 3 times for itinerary but all they said was "I will email them to get your itinerary emailed. Let's make sure we have the right email address.".

Now I want to change the ticket, I have to wait up to 48 hours to have someone call me back. If they don't call me back, I can call back again, and the agent will email them again to call me back for another 24 hours.

Why does everything take so long? What if I need to change to tomorrow departure?

TAHKUCT Apr 18, 08 8:35 pm

Wirelessly posted (Treo 700p Sprint: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D052; Blazer/4.5) 16;320x320)

Why don't you call an airline directly? what airline you are flying? you should be able just call an airline and they will look up your reservation and will do a change.

canuck_in_pa Apr 19, 08 6:03 am

Is your issue with Expedia or with the actual Thank You Network reps?

I get great service from the TYN people. It's the Expedia reps that have been really inconsistent.

DBCme Apr 19, 08 9:05 am

Recently redeemed for my first TY 20,000 reward. Rep on the phone was friendly and thorough, but like the OP said, the confirmation didn't come through for at least a few days.

Of course, I called the airline about 4 hours after the original booking and they had it in their system. I guess that's what was most importnat. :D

Great folk at TY network from my couple calls, but agree with OP the email communicae is slow.

yuchung5 Apr 19, 08 7:08 pm


Originally Posted by TAHKUCT (Post 9598070)
Wirelessly posted (Treo 700p Sprint: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D052; Blazer/4.5) 16;320x320)

Why don't you call an airline directly? what airline you are flying? you should be able just call an airline and they will look up your reservation and will do a change.


Originally Posted by canuck_in_pa (Post 9599153)
Is your issue with Expedia or with the actual Thank You Network reps?

I get great service from the TYN people. It's the Expedia reps that have been really inconsistent.

I did call CX, and they asked me to call my travel agent.

I think the issue us expedia, not TYN.
But if I use fixed point option through TYN, can I call Expedia direct to make change? Or I still need to call TYN first.

fti Apr 19, 08 7:38 pm

I booked my first fixed flight award on NW on Monday. Being a Monday, I had about a 10 minute hold time and a bit more after the rep took my info and madet he reservation. Haven't received a confirmation yet from TYN but NW has my reservation in their system and it was ticketed by the time I called NW shortly after hanging up with TYN. The fare even went down 2 days later and I got a $130 credit by dealing directly with NW.

So far so good with my service from TYN.

John

Ilove2fly Apr 19, 08 11:19 pm


Originally Posted by canuck_in_pa (Post 9599153)
Is your issue with Expedia or with the actual Thank You Network reps?

I get great service from the TYN people. It's the Expedia reps that have been really inconsistent.

I found TYN people very good friendly and thorough. Expedia on the other is very problematic. Their reservation system can not price all of the itineraries. The prices on Expedia can be much higher than the airline website and higher than the price limit which will force you to use more points.

I like the fact that my reservations show up on the Continental website before I even complete my conversation with the TYN rep. I don't about CX but Continental is more than happy to change your reservations for that change fee.


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