How is ThankYou Network's service for you?
Apr 18, 2008, 6:51 pm
#1
Original Poster
Join Date: Jul 2005
Location: TPE, MNL
Programs: AA lifetime GOLD, but still an AA Baby compare to people here. CX nobody. BR Silver.
Posts: 984
How is ThankYou Network's service for you?
I booked a ticket using fix point 2 weeks ago.
It took TYN more than a week to email me the itinerary.
I called about 3 times for itinerary but all they said was "I will email them to get your itinerary emailed. Let's make sure we have the right email address.".
Now I want to change the ticket, I have to wait up to 48 hours to have someone call me back. If they don't call me back, I can call back again, and the agent will email them again to call me back for another 24 hours.
Why does everything take so long? What if I need to change to tomorrow departure?
It took TYN more than a week to email me the itinerary.
I called about 3 times for itinerary but all they said was "I will email them to get your itinerary emailed. Let's make sure we have the right email address.".
Now I want to change the ticket, I have to wait up to 48 hours to have someone call me back. If they don't call me back, I can call back again, and the agent will email them again to call me back for another 24 hours.
Why does everything take so long? What if I need to change to tomorrow departure?
Apr 18, 2008, 8:35 pm
#2
Join Date: Dec 2006
Location: USA
Posts: 3,945
Wirelessly posted (Treo 700p Sprint: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D052; Blazer/4.5) 16;320x320)
Why don't you call an airline directly? what airline you are flying? you should be able just call an airline and they will look up your reservation and will do a change.
Why don't you call an airline directly? what airline you are flying? you should be able just call an airline and they will look up your reservation and will do a change.
Apr 19, 2008, 6:03 am
#3
Join Date: Apr 2005
Location: Los Angeles, CA
Programs: AA Plat, HH Gold, SPG Gold, HH Gold, Marriott Silver, Amex Plat, GlobalEntry, SW A-List Preferred
Posts: 866
Is your issue with Expedia or with the actual Thank You Network reps?
I get great service from the TYN people. It's the Expedia reps that have been really inconsistent.
I get great service from the TYN people. It's the Expedia reps that have been really inconsistent.
Apr 19, 2008, 9:05 am
#4
Join Date: May 2003
Location: Slightly to the left of center
Posts: 3,475
Recently redeemed for my first TY 20,000 reward. Rep on the phone was friendly and thorough, but like the OP said, the confirmation didn't come through for at least a few days.
Of course, I called the airline about 4 hours after the original booking and they had it in their system. I guess that's what was most importnat.
Great folk at TY network from my couple calls, but agree with OP the email communicae is slow.
Of course, I called the airline about 4 hours after the original booking and they had it in their system. I guess that's what was most importnat.
Great folk at TY network from my couple calls, but agree with OP the email communicae is slow.
Apr 19, 2008, 7:08 pm
#5
Original Poster
Join Date: Jul 2005
Location: TPE, MNL
Programs: AA lifetime GOLD, but still an AA Baby compare to people here. CX nobody. BR Silver.
Posts: 984
Wirelessly posted (Treo 700p Sprint: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D052; Blazer/4.5) 16;320x320)
Why don't you call an airline directly? what airline you are flying? you should be able just call an airline and they will look up your reservation and will do a change.
Why don't you call an airline directly? what airline you are flying? you should be able just call an airline and they will look up your reservation and will do a change.
I think the issue us expedia, not TYN.
But if I use fixed point option through TYN, can I call Expedia direct to make change? Or I still need to call TYN first.
Apr 19, 2008, 7:38 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2005
Location: MN
Programs: Lots of programs, dirt on all of them!
Posts: 11,938
I booked my first fixed flight award on NW on Monday. Being a Monday, I had about a 10 minute hold time and a bit more after the rep took my info and madet he reservation. Haven't received a confirmation yet from TYN but NW has my reservation in their system and it was ticketed by the time I called NW shortly after hanging up with TYN. The fare even went down 2 days later and I got a $130 credit by dealing directly with NW.
So far so good with my service from TYN.
John
So far so good with my service from TYN.
John
Apr 19, 2008, 11:19 pm
#7
Join Date: Sep 2007
Location: IAH
Programs: UA MM, AA almost MM
Posts: 1,164
I like the fact that my reservations show up on the Continental website before I even complete my conversation with the TYN rep. I don't about CX but Continental is more than happy to change your reservations for that change fee.