FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Citi | ThankYou Rewards (https://www.flyertalk.com/forum/citi-thankyou-rewards-739/)
-   -   Citi Retroactive Due Date Change on Lost Card (https://www.flyertalk.com/forum/citi-thankyou-rewards/725267-citi-retroactive-due-date-change-lost-card.html)

Sam - DFW Aug 14, 07 11:08 am

Citi Retroactive Due Date Change on Lost Card
 
I have a Citi AA MasterCard. My bill fell on 3rd-5th of each month until I lost my card. I paid my account in full last month via electronic transfer from my Citi checking account. A day or two after paying my statement before the due date, I reported my card lost. Because there is a 25 day cycle, I received a new date date at the end of the month for my new card. That's fine, but Citi retroactively changed my July statement due date to July 30th from August 3rd causing my already-received payment to be late. :(

The damage:

$39 late fee AND $50+ in finance charges.

Citi agreed to take these fees off (a request was submitted), but be aware of this if you lose your card. I'm sure everyone reviews their statements, but it's still a potential problem.

Sadly, I noticed there was a problem b/c my AA miles did not match my statement balance. Admittedly, that's not very good account reconciliation, but it worked.

Sam

awake Aug 14, 07 11:20 am

Quote:

Originally Posted by Sam - DFW (Post 8229580)
I have a Citi AA MasterCard. My bill fell on 3rd-5th of each month until I lost my card. I paid my account in full last month via electronic transfer from my Citi checking account. A day or two after paying my statement before the due date, I reported my card lost. Because there is a 25 day cycle, I received a new date date at the end of the month for my new card. That's fine, but Citi retroactively changed my July statement due date to July 30th from August 3rd causing my already-received payment to be late. :(

The damage:

$39 late fee AND $50+ in finance charges.

Citi agreed to take these fees off (a request was submitted), but be aware of this if you lose your card. I'm sure everyone reviews their statements, but it's still a potential problem.

Sadly, I noticed there was a problem b/c my AA miles did not match my statement balance. Admittedly, that's not very good account reconciliation, but it worked.

Sam

That is a bit comical (given that it did not happen to me)

Everytime that they waste my time I try to make them do something for me... How about a 1,000 miles for the pain.


All times are GMT -6. The time now is 11:49 pm.