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Citi ThankYou points - cancel, downgrade & expiration considerations

Old Jan 19, 2024, 11:33 am
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Last edit by: mia
To read previous discussion from 2012 - 2023 click HERE.

When do my Thank You points expire?

If you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)

To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.

What happens when I cancel a credit card from which I have earned TY points?

Points previously earned from that sponsor account will expire after 60 days.


What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?

A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.


What are the rules for sharing points from my account to another TY account?

If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
  • this is true regardless of whether you share to another TY user or to another TY account you hold (if you have multiple TY accounts);
  • you may not share points that are expiring in less than 90 days; and
  • you may not share more than 100K points (or receive more than 100K shared TY points) in any calendar year.

For details, see ThankYou Point Sharing capped at 100,000 points per calendar year


When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?


Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.


How can I see my expiring points?


Follow these steps:
  1. Log into your Thank You account (either directly or via citicards.com)
  2. From the My Account menu (top right of screen), select either "My Account Overview" or "My Points Summary"
  3. Look for a statement near the top of the screen such as "You do not have any points expiring within the next 60 days or less"
  4. Select "View all expiring points"
  5. Alternate: If logged in, you should be able to see the list at:https://www.thankyou.com/accountStatementExpiry.jspx
Note: The totals displayed will not include points expiring within 60 days as a result of closing a sponsor account. SOURCE


Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?


Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.

If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:

https://www.doctorofcredit.com/produ...w-card-number/

https://thepointsguy.com/2017/07/pro...24-month-rule/







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Citi ThankYou points - cancel, downgrade & expiration considerations

Old Feb 6, 2024, 4:50 pm
  #16  
 
Join Date: Dec 2023
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Originally Posted by Scotttyd
My annual feel is coming up soon, and I put most of my spend into the Chase ecosystem recently - so I likely will downgrade to a no annual fee option. I had a couple of questions.
I was thinking citi rewards + bc they have the 10 point minimum per purchase and I buy a lot of $1 coffee's at my work cafeteria - figure that nice 10x bonus is nice - albeit on small spend.

I don't have many TY points as I just made a redemption, my question is, if I downgrade, the few points I have will transfer with the new card (just now not worth as much) - if when I am then eligible again for a Citi Premier SUB, if I apply and get approved, will the TY points I earned with the rewards+ then be able to go back with any (merged) with the citi premier points and elgible for the higher value/more transfer partners?

thanks!
I don't see why not, since the points aren't really "expired" in this sense as you PC/downgrade to a TYP earning card that would retain that balance.

I do not suggest redeeming any of those points on the R+ until you have other TYP cards pooled to get 1CPP redemption rate. R+ on its own is 0.5 CPP.
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Old Feb 6, 2024, 6:29 pm
  #17  
 
Join Date: Dec 2008
Posts: 681
Originally Posted by Bubblewhale
I don't see why not, since the points aren't really "expired" in this sense as you PC/downgrade to a TYP earning card that would retain that balance.

I do not suggest redeeming any of those points on the R+ until you have other TYP cards pooled to get 1CPP redemption rate. R+ on its own is 0.5 CPP.
I think the one item that isn't 0.5CPP is jet blue transfer - aren't they 1 to 0.8? Not great by any means, but better than 0.5- that being said, I will probably transfer out all of my existing points before the downgrade and what I will accumulate will be small in the whole scheme of things
/
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Old Feb 8, 2024, 11:08 pm
  #18  
 
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I had a Citi Premier, finished the SUB, then pc'd to a CCC after 12 months for AF refund.
Can I now PC the CCC back into a Premier, do some point transfers, then PC it back into a CCC?
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Old Mar 21, 2024, 7:30 am
  #19  
 
Join Date: Dec 2008
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I PCed from a Citi Rewards+ to a Citi Double Cash and they changed my credit card number, and even worse, now Thankyou.com is saying my 20k TYP on the Rewards+ are going to expire in 5 days. WTH?

Has anyone been in this situation before? Can Citi fix it or am I best off redeeming for a statement credit or transferring elsewhere?

I hate calling Citi customer service but might have to in this case.
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Old Mar 21, 2024, 7:37 am
  #20  
mia
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Originally Posted by abcx
....going to expire in 5 days.
If the points were really going to expire it would happen 60 days after the change, not 5 days. I think nothing will actually happen, but if you don't want to risk it you will need to contact Citi to verify.
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Old Mar 21, 2024, 7:38 am
  #21  
 
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Originally Posted by mia
If the points were really going to expire it would happen 60 days after the change, not 5 days. I think nothing will actually happen, but if you don't want to risk it you will need to contact Citi to verify.
I did the PC 2 days ago, so I guess it's 7 days since then, but it makes no damn sense. Yeah, no choice but to call Citi I guess.
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Old Mar 21, 2024, 7:46 am
  #22  
mia
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The phantom expiration is discussed in the previous version of this thread, and in the Wikipost at the top of this thread. Read the section headed: Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?
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Old Mar 28, 2024, 7:48 am
  #23  
 
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Apologies if this is the wrong thread, but it's the closest one I could find.

Currently hold a Citi Rewards+ card (which as a downgrade/PC from a Citi Premier many years ago). I continually receive an offer via email to upgrade the card back to the Premier with the $95 annual fee waived for the first year. No Thank You point bonus with the offer, just a waived annual fee.

Any reason to not accept the offer? My primary concern is that I don't want to restart the clock on getting a new Citi Premier SUB if/when they offer something I'm interested in. I don't believe this would impact my eligibility, given the lack of TY points bonus for the upgrade, but not entirely sure if they consider get the annual fee waived for 1 year an "offer."

Anyone have any direct experience with this path?

Regards
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Old Mar 31, 2024, 11:16 am
  #24  
 
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Citi Premier

So I have the Citi Premier card. But with me not using it much, can I cancel it (thus saving me annual fee). I was wondering. Can I immediately apply for the Citi Double Cash card. Sounds like you earn 20000 Thank You point after spending $1000. With no annual fee. And I assume I can transfer them to Choice Privileges at a 2 for 1, and get 40000 choice points added to my choice rewards account. Am I wrong on any of this?
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Old Mar 31, 2024, 11:26 am
  #25  
mia
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Welcome to Flyertalk

Originally Posted by willdo19
....can I cancel it (thus saving me annual fee). I was wondering. Can I immediately apply for the Citi Double Cash card. ....transfer them to Choice Privileges at a 2 for 1, and get 40000 choice points added to my choice rewards account. Am I wrong on any of this?
Double Cash does not offer Transfers to Airline or Hotel partners (with one exception). If you plan to transfer to Choice Hotels you must keep the Premier card open, and merge the Double Cash ThankYou Rewards account with the Premier account.
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Old Mar 31, 2024, 11:33 am
  #26  
 
Join Date: Dec 2008
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Originally Posted by mia
Welcome to Flyertalk



Double Cash does not offer Transfers to Airline or Hotel partners (with one exception). If you plan to transfer to Choice Hotels you must keep the Premier card open, and merge the Double Cash ThankYou Rewards account with the Premier account.
The Double Cash does transfer to Wyndham and Choice and I think JetBlue and maybe a couple of others at slightly worse rates than the Premier.
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Old Mar 31, 2024, 11:41 am
  #27  
mia
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Originally Posted by abcx
The Double Cash does transfer to Wyndham and Choice and I think JetBlue and maybe a couple of others at slightly worse rates than the Premier.
You are correct, thank you..

The transfer ratio to Choice is 1000:1500, but for Premier it is 1000:2000
The transfer ratio for Jet Blue and Wyndham is 1000:800, but for Premier it is 1000:1000

Comparison is visible here without logging in: https://www.thankyou.com/partnerProg...er&src=TYUSENG



I
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Old Apr 15, 2024, 11:24 pm
  #28  
LAX
 
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Just want to double check with the experts here. The TY points I earned with my Citigold checking account do not expire with the transition to the new checking account (whatever it's called), right? Those points retain their original expiration from when they were earned, correct? I am trying to figure out if I need to redeem them prior to the transition (scheduled for early next month) in order to avoid losing them. If they don't expire next month (original expiration is next year at the earliest), then I will have some time to wait for a good SUB on one of the Citi cards, which should the offer me a better redemption value than the current lousy rates on GCs (even the promo ones). TIA.

LAX
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Old Apr 16, 2024, 4:21 am
  #29  
 
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Originally Posted by LAX
Just want to double check with the experts here. The TY points I earned with my Citigold checking account do not expire with the transition to the new checking account (whatever it's called), right? Those points retain their original expiration from when they were earned, correct? I am trying to figure out if I need to redeem them prior to the transition (scheduled for early next month) in order to avoid losing them. If they don't expire next month (original expiration is next year at the earliest), then I will have some time to wait for a good SUB on one of the Citi cards, which should the offer me a better redemption value than the current lousy rates on GCs (even the promo ones). TIA.

LAX
they wonít expire right away. But what card would allow for better redemption? You mean for point transfer?

I have the premiere and it use to be a redemption value of 1.25x on citi travel and thatís gone too. So with this new stunt of losing my 975 points per month with checking. Iím out. Will close both my checking and savings and close my TY card too. I redeemed all my points deposited to my account. 1:1
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Old Apr 16, 2024, 8:45 am
  #30  
mia
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Points earned through banking are called Taxable Points, and they cannot be Transferred to airline or hotel programs. Citi calculates the value of the points for tax purposes when they are redeemed, not when they were earned.
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