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New Citi travel portal operated by Booking.com (Open 19 March 2023)

New Citi travel portal operated by Booking.com (Open 19 March 2023)

Old Oct 30, 2022, 9:22 pm
  #16  
 
Join Date: Sep 2010
Location: SF Bay Area
Posts: 230
I gave up on trying use my second 4NF of 2022 on a high value January booking and used it book something more modest December stay.
Also annoying issue was that I wasn't initially able to complete the booking online; just got taken to an error page saying I had to call to confirm my identity. 2 phone calls and 10 transfers later, I was able finally able to book my December stay.
EmpressRouge is offline  
Old Nov 2, 2022, 4:13 pm
  #17  
 
Join Date: Feb 2020
Posts: 21
The same thing happened to me too... unable to book online through Citi's website and it just tells me to call customer service to verify my identity. ~DO NOT CALL~ customer service, it'll be a waste of time for you as it did for me. Instead, call citi Thankyou travel(cxLoyalty). When I called they told me that Citi's in the process of upgrading their system, and most if not all the bookings need to be completed by phone.
xun911 is offline  
Old Nov 2, 2022, 4:55 pm
  #18  
 
Join Date: Sep 2010
Location: SF Bay Area
Posts: 230
Originally Posted by xun911
The same thing happened to me too... unable to book online through Citi's website and it just tells me to call customer service to verify my identity. ~DO NOT CALL~ customer service, it'll be a waste of time for you as it did for me. Instead, call citi Thankyou travel(cxLoyalty). When I called they told me that Citi's in the process of upgrading their system, and most if not all the bookings need to be completed by phone.
Apparently the issue for my initial endless round of transfers was because I called the Thankyou help line after their normal business hours (it was a Friday night, and I'm on the West Coast). I probably got automatically redirected to the Citi customer service line, and each department "didn't handle this issue" and transferred to the next department. The tech department had a hunch that it was due to it being after hours for Thankyou, so I called the original number the next morning and got my online booking privileges restored.
EmpressRouge is offline  
Old Nov 14, 2022, 4:28 pm
  #19  
 
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 750
Originally Posted by 355F1
A little update on TPG.

​​​​​​https://thepointsguy.com/news/citi-t...rtal-overhaul/


On Nov 13th, 2022 we will be able to book the first half of 2023.
anyone tried yet?
KL808 is offline  
Old Nov 15, 2022, 7:28 am
  #20  
 
Join Date: Jul 2014
Location: JFK / LGA.. EWR is not part of NYC!
Programs: Brand loyalty is for suckers
Posts: 1,050
Originally Posted by KL808
anyone tried yet?
The site still does not work. It allows you to search for days after January 1st (i.e. no longer grayed out), but will not return any results.

Citi has really screwed this up royally. I also wonder if they're venturing into fraud territory by effectively blocking Prestige cardholders from using the 4th night free benefit since August.
OhDoctor is offline  
Old Nov 16, 2022, 4:02 am
  #21  
 
Join Date: May 2013
Posts: 258
I got flights and cars to return, but not hotels
voodoogirl is offline  
Old Nov 16, 2022, 6:07 am
  #22  
 
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,391
I did a test search for hotels yesterday and got results with no problem for June 2023...
KL808 likes this.
moe8555 is offline  
Old Nov 19, 2022, 12:24 pm
  #23  
jix
 
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
Originally Posted by EmpressRouge
Apparently the issue for my initial endless round of transfers was because I called the Thankyou help line after their normal business hours (it was a Friday night, and I'm on the West Coast). I probably got automatically redirected to the Citi customer service line, and each department "didn't handle this issue" and transferred to the next department. The tech department had a hunch that it was due to it being after hours for Thankyou, so I called the original number the next morning and got my online booking privileges restored.
After being run around for multiple calls, one agent from ThankYou asked to update my profile and enter a home phone number. Once that was done I was able to check out, so just review the profile settings on thank you (not citi) and make sure all fields are correct.
jix is offline  
Old Nov 21, 2022, 12:45 am
  #24  
 
Join Date: Dec 2009
Posts: 109
I have been waiting to book this hotel in Vietnam.

Direct: $563 (most expensive rate for that room and can get 10% discount)
Agoda: $462
Expedia: $557

Citi with 4th night free: $623 lol Not sure what rate they use.
Fishy is offline  
Old Dec 4, 2022, 10:26 am
  #25  
 
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 750
Does anyone know WHY it still says "TRAVEL SERVICES PROVIDED BY CXLOYALTY INC" on the portal?

I thought it was going through Bookings.com?

So did they get extension from CXLOYALTY or is the booking dot com not ready yet?

Originally Posted by Fishy
I have been waiting to book this hotel in Vietnam.

Direct: $563 (most expensive rate for that room and can get 10% discount)
Agoda: $462
Expedia: $557

Citi with 4th night free: $623 lol Not sure what rate they use.
Yeah the rates im looking at for Vietnam is no where near what others have!

WTH
KL808 is offline  
Old Dec 4, 2022, 10:33 am
  #26  
mia
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Signatures.
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 49,094
Originally Posted by KL808
Does anyone know WHY it still says "TRAVEL SERVICES PROVIDED BY CXLOYALTY INC" on the portal?
The TPG article linked earlier in the thread it explains that the "new" portal (operated by booking.com) will not be live until 2023. Citi and cxLoyalty evidently came to an agreement to extend the booking range as a bridge until the new portal is ready.
mia is offline  
Old Dec 4, 2022, 11:25 am
  #27  
 
Join Date: Jan 2010
Posts: 709
From my interpretation, the Booking.com portal could occur at any point in 2023, not necessarily Jan 1st as:
- They haven't provided a specific date/month/quarter yet
- The cxLoyalty extension occurred in late October, so is presumably longer than just two months

I'm also expecting far greater choice in hotels with Booking.com than what is available with cxLoyalty.
lewis_saint is offline  
Old Dec 4, 2022, 12:03 pm
  #28  
 
Join Date: Jan 2005
Location: LAX_AMS_MNL
Programs: AS MVP, AA EXP - 1MM, BAEC BRZ, BVY GLD, Hilton DIA, Hyatt GLB
Posts: 750
Originally Posted by lewis_saint
From my interpretation, the Booking.com portal could occur at any point in 2023, not necessarily Jan 1st as:
- They haven't provided a specific date/month/quarter yet
- The cxLoyalty extension occurred in late October, so is presumably longer than just two months

I'm also expecting far greater choice in hotels with Booking.com than what is available with cxLoyalty.
I really hope that there will be a greater choice on hotels as well.
KL808 is offline  
Old Dec 4, 2022, 12:09 pm
  #29  
mia
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Signatures.
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 49,094
Booking Holdings and Expedia control more than 90% of the USA OTA market, and they both are large room night consolidators. That's why many cxLoyalty hotel reservations were fulfilled through Expedia. Booking.com will surely have more, and more profitable, hotel inventory than cxLoyalty or Hopper etc. I am surprised that booking,com is slow to roll out a portal. This is their core business. There must be a problem integrating it with thankyou.com .
mia is offline  
Old Dec 31, 2022, 10:27 am
  #30  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,504
My renewal is coming up.

My use of the 4th night free would be in the second half of the year, but hard to renew without knowing what the rates will be like on this benefit.

Has anyone compared it to Booking.com rates?
beachfan is offline  

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