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Product change to Double Cash and Custom Cash not available.

Product change to Double Cash and Custom Cash not available.

Old Oct 1, 2023, 4:42 pm
  #16  
mia
Flyertalk Posting Legend Moderator: Credit Card Programs, American Express, Capital One, Chase, Citi, Diners Club, Signatures.
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: HH & IHG Gold; Marriott & AA Perpetual Platinum
Posts: 49,212
Originally Posted by DeirEzZur
Available Products for Double cash card
Please clarify if these are cards that can be changed TO Double Cash, or the reverse? What is the source of the information?
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Old Oct 1, 2023, 4:53 pm
  #17  
 
Join Date: Sep 2023
Posts: 30
It is from Citi.

Available Products for Double cash card(holder)
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Old Oct 1, 2023, 4:55 pm
  #18  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: HH & IHG Gold; Marriott & AA Perpetual Platinum
Posts: 49,212
Originally Posted by DeirEzZur
It is from Citi.
Where does Citi publish this list?

I see the same list posted here, also without attribution: https://www.uscardforum.com/t/topic/192265/10

Last edited by mia; Oct 1, 2023 at 5:06 pm
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Old Oct 3, 2023, 8:19 am
  #19  
 
Join Date: Jul 2009
Location: New York, NY
Programs: Independent
Posts: 470
Originally Posted by DiMAn0684
Dividend is a solid card, you wait until a good 5% category, max it out in one quarter to earn $300 CB, and put the card away until next year.
Sure. But I find it annoying to do that. I expend way too much effort optimizing my spend and the extra $180 isn't worth it to me (if you count TYP at 1c, which I don't).
Anyway I guess that's what's happening.
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Old Oct 9, 2023, 9:09 am
  #20  
 
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,939
Originally Posted by mhdena
Today I was offered an exchange from a Premier to a Double Cash or Rewards +.
Today I was able to PC a Premier to a Custom Cash.
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Old Oct 25, 2023, 12:04 pm
  #21  
 
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,106
DP: PC Citi AA (held for 2+ years) --->Custom Cash.

Experience was easier than before.
You have a choice of getting a text or e-mail (associated with your account)to go over disclosures yourself so they dont have to read you the whole thing over the phone.
When you get the email (which is what I chose) you press the Accept button on the site and that's it, PC'd.

Almost immediately online account shows that your card is going to through a PC.
I paid off my remaining balance except for the $99.00 Annual Fee before PC to make it cleaner
Agent told me to pay the 99 to avoid possible interest charges and just have the 99 get refunded automatically later.
But I waited to see what would happen after PC and like I said - online everything was reflecting a product change immediately and it no longer asked me for a payment of $99.00(the remaining AF) - everything just said remaining balance $0.00.

If you're curious as to what to expect in the PC email here it is:
-------------------------------------------

Please review the following account disclosures during your current phone call with Citi.

  • Upon conversion, you will no longer be eligible for any special rewards offers associated with your previous account.
  • You earn 5 ThankYou Points for each $1 you spend in your highest spend category each billing cycle up to the first $500 spent in that category. After the first $500 spent in that category during the billing cycle, you will earn 1 ThankYou point for each additional $1 you spend.
  • You earn 1 ThankYou point for each $1 you spend on purchases excluding purchases made in your highest spend category.
  • Each purchase on your card account is assigned to a category based on the merchant category code. We will calculate your total amount spent in each category, less any returns posted during the billing cycle, even if the original purchase date for the return was in an earlier billing cycle. We will use this information to determine your highest spend category.
  • Each billing cycle we will determine your highest spend for purchases posted to your account in the following categories: restaurants, gas stations, grocery stores, select travel, select transit, select streaming services, drugstores, home improvement stores, fitness clubs and live entertainment.
  • Purchases exclude balance transfer and cash transactions such as cash advances and wire transfers. For more examples, see your rewards terms and conditions.
  • With 30 days notice, we can change the rewards terms or terminate the program.
  • You will receive a complete copy of the Citi ThankYou Rewards Terms and Conditions with your new card.
  • Your Citi/AAdvantage Platinum Select World Elite Card account will be converted to the Citi Custom Cash account.
  • Your account number will change.
  • You will receive a confirmation letter with the new terms and conditions.
  • The new benefits will be applied to your account within 11 days and your new card should arrive within 10-14 business days.
  • The new account pricing, including any fee changes, will be applied on [51 days from today].
  • You have until [50 days from today] to cancel the request. If you do not and your account meets our conversion criteria your account will be converted.
NOTE: Read the following Important Product Losses / Changes:
  • Change in Annual fee to $0.00
  • Change in Balance Transfer Fee to 5%, Minimum $5.00 with no Maximum
  • Change in Foreign Transaction Fee to 3.00%
    Applies on [51 days from today]
  • Lose $125 Flight Discount
    After you spend $20,000 or more in eligible purchases during your card year and renew your card.
  • Lose 25% off Eligible Inflight Purchases
  • Lose Access to Earn Advantage Miles
  • Lose American Airlines Bag Waiver
  • Lose Damage & Theft Purchase Protection
  • Lose Extended Warranty
Please confirm you accept the above account disclosures and give our phone representative permission to continue with this request.
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