Citi Merchant Offers

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Dec 1, 21, 4:29 pm

#31

fedolefan

Join Date: Jan 2013

Posts: 29

Quote:

Originally Posted by MaxVO

I had a Dividend card in the family that was getting the Merchant Offers. After its PC to Custom Cash, the card is no longer showing up on the Merchant Offers screen. Perhaps it takes a very long time before an account starts to be included in the offers. The situation is similar to VAN -- it takes many months before an account starts appearing in that applet.

Thanks for replying. I’ll probably hold off on the conversion in that case.

Dec 2, 21, 6:20 am

#32

Blackheath

Join Date: Sep 2012

Location: GRU-CGH

Programs: TP Gold; IB Oro; G3 Diamond; AD Diamond; LA Plat.; HH Diamond; IHG Diam Amb; Marriott Plat.

Posts: 97

As an additional DP, my Rewards+ does not have any offer, while my Prestige and Premier both have plenty. It has always been the case for me.

Dec 2, 21, 6:29 pm

#33

GTITAN

Join Date: Mar 2005

Location: CLT

Programs: AA EP, AA AC

Posts: 4,268

As I noted upthread, I cannot get any on my Prestige, Double Cash nor my AA Ex MC. I must have made Citi mad in another life. LOL

Safe Travels

Dec 3, 21, 10:39 am

#34

brc01

Join Date: Dec 2009

Location: DEN

Posts: 497

I have offers on Dividend and Premier, but zero offers on Double Cash despite being selectable on the list.

Co-brands don't seem to be eligible, my ATTAM and ATTA don't even show up on the list. I haven't seen a DP of anyone with AA or ATTA cards having these offers.

Dec 3, 21, 12:01 pm

#35

diseased

Join Date: Aug 2013

Posts: 714

Quote:

Originally Posted by jags86

I had $50 off $200 Best Buy on my Double Cash (no offers on any other card). I bought a $200 Amazon gift card and received credit a few days later. Much better than the AMEX $25 off $250 Best Buy offer.

Did it show up as redeemed? I used the offer the last day and can't find any history of it on my account. CS rep wasn't helpful either.

Dec 6, 21, 9:44 am

#36

voodoogirl

Join Date: May 2013

Posts: 256

I spent $153 at the Vera Bradley outlet on Black Friday and should have gotten 4.5% back but it's still not showing as redeemed. Not looking forward to calling.

Dec 8, 21, 4:33 pm

#37

brc01

Join Date: Dec 2009

Location: DEN

Posts: 497

Quote:

Originally Posted by diseased

Did it show up as redeemed? I used the offer the last day and can't find any history of it on my account. CS rep wasn't helpful either.

I also used the Best Buy offer on the last day, Nov 30. Today it was finally credited, backdated two days ago to Dec 6.

It's helpful to have patience with these offers. When you look back and see an offer credited a few days after purchase, it's easy to forget it took 1-2 extra days to actually post to the account.

Last edited by brc01; Dec 8, 21 at 4:46 pm

Dec 8, 21, 6:52 pm

#38

LAX

Join Date: Nov 2004

Location: Los Angeles, CA; Philadelphia, PA

Programs: OZ Diamond

Posts: 6,009

Where do I click to see these offers after I am logged into my account? Not sure if it matters, my CC and banking logins are combined. TIA.

LAX

Dec 9, 21, 5:55 pm

#39

Jatan

Join Date: Mar 2013

Location: Chicago, IL

Posts: 403

Quote:

Originally Posted by LAX

Where do I click to see these offers after I am logged into my account? Not sure if it matters, my CC and banking logins are combined. TIA.

LAX

Targeted -- only if your card has it

Website: https://online.citi.com/US/ag/merchantoffers
- Rewards & Offers tab at top
- Offers For You
- Shopping "Save with your Citi card" Citi Merchant Offers is a program designed to help you save on shopping, dining and more when you use your Citi card.

Mobile app:
- Services tab on bottom
- Products & Offers
- Merchant Offers "See All" section if you're eligible

Dec 10, 21, 5:46 pm

#40

LAX

Join Date: Nov 2004

Location: Los Angeles, CA; Philadelphia, PA

Programs: OZ Diamond

Posts: 6,009

Quote:

Originally Posted by Jatan

Thanks. So, even if targeted, it must be accessed through the site you linked?

LAX

Dec 10, 21, 6:00 pm

#41

Jatan

Join Date: Mar 2013

Location: Chicago, IL

Posts: 403

Quote:

Originally Posted by LAX

Thanks. So, even if targeted, it must be accessed through the site you linked?

LAX

Doesn't matter how you access it (online or mobile) -- you'll only see merchant offers if you're targeted (if you can't then you're not targeted)

Dec 13, 21, 5:24 am

#42

voodoogirl

Join Date: May 2013

Posts: 256

The rep on the phone told me they would credit when the statement closed. I don't think that's right, but we'll see. Maybe it changed. Where did the Citi online chat go?

Dec 27, 21, 6:04 pm

#43

Kagehitokiri

FlyerTalk Evangelist

Join Date: Jun 2006

Location: IAD/DCA

Posts: 31,780

i have seen very clearly from new chase cards >
- offers are based on use of card (vs little/no use)
- offer expiration was extended on a card being used, but not extended on a card not being used

whereas amex does not differentiate, and has massive numbers of offers, often much higher percent off than chase and BOA

citi sounds like in between those and amex

Dec 28, 21, 7:37 am

#44

yugi

Join Date: Jan 2014

Location: TYS/BNA/ATL

Programs: UR, TYP, MR, AA, WN, BA, AS, TK, Radisson, Hyatt, IHG, Hilton, Wyndham

Posts: 1,908

Quote:

Originally Posted by Blackheath

As an additional DP, my Rewards+ does not have any offer, while my Prestige and Premier both have plenty. It has always been the case for me.

I have offers on Prestige, Preferred, Rewards+ and Double Cash, but none on Premier, another Preferred, another Rewards+. ATTAM and 2 Custom Cashes don't appear on the list.