Citi Prestige Lounge Benefit valued at over $2000 on statement?
#1
Original Poster
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 956
Citi Prestige Lounge Benefit valued at over $2000 on statement?
On my Prestige statement, it has a box showing "Total Value Received this Year"
The normal stuff of $50 Forex and $250 travel credit show up.
Lounge Access shows at $2907.
Anyone seeing similar numbers? Did I get hacked?
I tried calling Citi but their customer service is so terrible that after spending over 3 calls and 30 minutes I got hung up on twice and on hold so much I decided they didn't want to talk to me.
As an aside, Citi, if you're reading, Chase Sapphire Reserve answers with a real person.
The normal stuff of $50 Forex and $250 travel credit show up.
Lounge Access shows at $2907.
Anyone seeing similar numbers? Did I get hacked?
I tried calling Citi but their customer service is so terrible that after spending over 3 calls and 30 minutes I got hung up on twice and on hold so much I decided they didn't want to talk to me.
As an aside, Citi, if you're reading, Chase Sapphire Reserve answers with a real person.
#2
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,879
#3
Original Poster
Join Date: Sep 2010
Location: Bali, Indonesia
Programs: AA, DL, AK, UN, CN
Posts: 956
I did sit down and think how many visits I might have had between me and AU's and guests. Usually AU visits are with me. I came up with 19. 19*27=$513. Strangely, the $2907 benefit on the statement divides perfectly. $2907-99/yr fee= 2808/27 = 104 visits.
#4
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
I remember digging into that once and they do something like $99 as lounge value to begin with, with some $ x per visit + guest(s).
It doesn't have much semblance with reality though, since most of us wouldn't pay $2k to go eat lukewarm meatballs in the KAL lounge at LAX.
It doesn't have much semblance with reality though, since most of us wouldn't pay $2k to go eat lukewarm meatballs in the KAL lounge at LAX.
#5
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,446
Mine actually had some ridiculous number as well the last time I checked-- YTD for 2020 it was somewhere between $1500 and $2000. I have three AUs but they are all extended family members so I generally know their travel plans-- I would estimate combined they've used maybe 6 entries this year (and none myself). Even accepting a starting value of $99 per PP card holder, it wouldn't be anywhere close to the number on the statement, so I just assumed it may have been an error on Citi's part.
#7
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,879
#9
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,446
#11
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,446
Mine actually had some ridiculous number as well the last time I checked-- YTD for 2020 it was somewhere between $1500 and $2000. I have three AUs but they are all extended family members so I generally know their travel plans-- I would estimate combined they've used maybe 6 entries this year (and none myself). Even accepting a starting value of $99 per PP card holder, it wouldn't be anywhere close to the number on the statement, so I just assumed it may have been an error on Citi's part.