Cit AA Executive annual fee and AC Closures: $225 credit "upon renewal".
Jun 9, 2020, 4:09 pm
#76
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,629
Jun 16, 2020, 6:10 am
#77
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,437
I did get the email for the $225 credit.
In my opinion, getting a year's worth of club access (which is really what I am buying with this card) for all of $225 is a steal. All my kids and wife have the card and they do travel, so even if we were unable to use the card for the first half of the year, Citi in essence gave us, who missed the first 6 months of this year, a pass with the credit. I feel this was fair.
And as I have said before, who knows what else they may throw my way due to this virus.
Jun 23, 2020, 9:48 am
#78
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Just got off the phone with Citi AA Executive card. I had called to get a credit refunded to my bank account. While I was on phone with him, I asked when do I need to cancel my card to receive the full annual fee back (just paid it last statement). He volunteered that I would receive a 225 credit on my next statement.
I had never received an email about this offer, I hope it happens!
I had never received an email about this offer, I hope it happens!
Jul 17, 2020, 9:45 am
#79
Suspended
Join Date: Jul 2020
Posts: 10
Hi there,
The regular $450 annual fee was just charged to our card a few days ago. How do you suggest going about getting half of it back/refunded as has been noted in the prior posts above? Can I just send them a message through the website? Is there any phraseology or terms I should use that will help my case?
Thanks!
The regular $450 annual fee was just charged to our card a few days ago. How do you suggest going about getting half of it back/refunded as has been noted in the prior posts above? Can I just send them a message through the website? Is there any phraseology or terms I should use that will help my case?
Thanks!
Jul 17, 2020, 10:58 am
#80
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,629
Hi there,
The regular $450 annual fee was just charged to our card a few days ago. How do you suggest going about getting half of it back/refunded as has been noted in the prior posts above? Can I just send them a message through the website? Is there any phraseology or terms I should use that will help my case?
Thanks!
The regular $450 annual fee was just charged to our card a few days ago. How do you suggest going about getting half of it back/refunded as has been noted in the prior posts above? Can I just send them a message through the website? Is there any phraseology or terms I should use that will help my case?
Thanks!
From the email which I received in early June:
We recognize that due to the COVID-19 pandemic it may be difficult to utilize some of the benefits that come with your Citi® / AAdvantage® Executive card, including your Admirals Club® membership.
As a one-time courtesy, you will be receiving a $225 statement credit to your card account upon renewal*. If you opened your Executive card account prior to April 1, 2020, look for the credit to post to your account within 1-2 billing cycles after your next renewal date. Thank you for your continued card membership.
*Terms and Conditions
To qualify for this one-time $225 statement credit, your Executive Card Account must have opened on or before March 31, 2020, have an assessed Annual Fee of $350 or more at your next renewal and be open at the time the statement credit is posted. The statement credit will post 1-2 billing cycles after your next Annual Fee is charged to your Card Account.
As a one-time courtesy, you will be receiving a $225 statement credit to your card account upon renewal*. If you opened your Executive card account prior to April 1, 2020, look for the credit to post to your account within 1-2 billing cycles after your next renewal date. Thank you for your continued card membership.
*Terms and Conditions
To qualify for this one-time $225 statement credit, your Executive Card Account must have opened on or before March 31, 2020, have an assessed Annual Fee of $350 or more at your next renewal and be open at the time the statement credit is posted. The statement credit will post 1-2 billing cycles after your next Annual Fee is charged to your Card Account.
Jul 17, 2020, 11:34 am
#81
Suspended
Join Date: Jul 2020
Posts: 10
Jul 30, 2020, 11:51 am
#83
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,314
I concur. There is no reason to force account holders who had an annual fee posted earlier in 2020 to wait until 2021 for the credit. That is unfair. Any annual fee for the year of 2020 should receive the credit this year, in my opinion.
I did file a complaint with the Consumer Financial Protection Bureau (https://www.consumerfinance.gov). My complaints were:
1. It was not fair to apply the $225 credit in 2021.
2. It was not fair to for Citi to keep my entire annual fee when I canceled the card.
I am hoping to receive either a $225 credit, or a pro-rated fee. The CFPB has sent my complain to Citi and we are waiting to hear their response.
I did file a complaint with the Consumer Financial Protection Bureau (https://www.consumerfinance.gov). My complaints were:
1. It was not fair to apply the $225 credit in 2021.
2. It was not fair to for Citi to keep my entire annual fee when I canceled the card.
I am hoping to receive either a $225 credit, or a pro-rated fee. The CFPB has sent my complain to Citi and we are waiting to hear their response.
Aug 1, 2020, 11:15 am
#84
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
I would be a lot happier if they just billed you $225 then having you pay $450 and giving you a credit the following month. I don't even use this card except of AA purchases which are zero and admirals club access and will end having to remember to get it out and spend the $225 when it hits.
Aug 7, 2020, 10:14 am
#85
Join Date: Jul 2016
Posts: 130
They upheld their decision. In July, Citi allowed me to re-open my account and downgrade to the no annual fee Costco Citi card. I had to pay the annual fee for Costco. To my surprise however, I was credited the full annual fee ($450) back. This has left a bad taste in my mouth. I may consider canceling the Costco card once I have spent the credit balance. The next time I apply for the AA card for lounge access, I would then be eligible for the miles promotion.
Sep 11, 2020, 8:51 pm
#87
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
Uhg. Knew it was too good to be true:
AF billed in May. Called beginning of June to cancel card. Rep told me that I would receive the 225 on the next one or two statements. Based on this kept card open.
Called in Sept when 225 hadn't hit. Rep told me that June rep was wrong and I won't get it until next May when fee is billed.
I said please credit now or close and refund full fee. Of course he said no. I said then close and prorate fee. Nope. I said I want to dispute the fee so someone higher up can review. No. I asked how to file a compliant. He said no. Supervisor. No. Listen to tape of first call. No. A very helpful agent
I have since emailed Citi Execs from Chris Elliott travel website (He lists names and email addresses) and of course filled out the survey sent out after the call. No response.
What should I do next? I want to escalate this on principal. They aren't doing what they said they would.
AF billed in May. Called beginning of June to cancel card. Rep told me that I would receive the 225 on the next one or two statements. Based on this kept card open.
Called in Sept when 225 hadn't hit. Rep told me that June rep was wrong and I won't get it until next May when fee is billed.
I said please credit now or close and refund full fee. Of course he said no. I said then close and prorate fee. Nope. I said I want to dispute the fee so someone higher up can review. No. I asked how to file a compliant. He said no. Supervisor. No. Listen to tape of first call. No. A very helpful agent
I have since emailed Citi Execs from Chris Elliott travel website (He lists names and email addresses) and of course filled out the survey sent out after the call. No response.
What should I do next? I want to escalate this on principal. They aren't doing what they said they would.
Sep 12, 2020, 1:59 am
#88
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Sep 13, 2020, 6:55 pm
#89
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
Uhg. Knew it was too good to be true:
AF billed in May. Called beginning of June to cancel card. Rep told me that I would receive the 225 on the next one or two statements. Based on this kept card open.
Called in Sept when 225 hadn't hit. Rep told me that June rep was wrong and I won't get it until next May when fee is billed.
I said please credit now or close and refund full fee. Of course he said no. I said then close and prorate fee. Nope. I said I want to dispute the fee so someone higher up can review. No. I asked how to file a compliant. He said no. Supervisor. No. Listen to tape of first call. No. A very helpful agent
I have since emailed Citi Execs from Chris Elliott travel website (He lists names and email addresses) and of course filled out the survey sent out after the call. No response.
What should I do next? I want to escalate this on principal. They aren't doing what they said they would.
AF billed in May. Called beginning of June to cancel card. Rep told me that I would receive the 225 on the next one or two statements. Based on this kept card open.
Called in Sept when 225 hadn't hit. Rep told me that June rep was wrong and I won't get it until next May when fee is billed.
I said please credit now or close and refund full fee. Of course he said no. I said then close and prorate fee. Nope. I said I want to dispute the fee so someone higher up can review. No. I asked how to file a compliant. He said no. Supervisor. No. Listen to tape of first call. No. A very helpful agent
I have since emailed Citi Execs from Chris Elliott travel website (He lists names and email addresses) and of course filled out the survey sent out after the call. No response.
What should I do next? I want to escalate this on principal. They aren't doing what they said they would.
Sep 13, 2020, 8:23 pm
#90
Join Date: Nov 2003
Location: CGK/KOA
Programs: AA ExPlat HH Diamond
Posts: 1,683
The oh so helpful rep explained to me if you AF billed before June 1 (Mine billed May 24) you get the credit the next year. If it bills after June 1, you get the credit this year 1 to 2 statements after the fee hits. Not that I trust Citi Reps anymore....