Centurion

Folks just cancel or downgrade your card within 37 days of posting. All of this speculation. Is just speculation. Why take the chance in this environment? Or waste time ? Or hope for an extension when you have a clear method ?

lkar

Just called because my 37 days is coming up fairly soon. The agent seemed fairly knowledgeable and said they are "in discussions" with American about lounge access, but had no specific information. She conceded that it was quite possible there would be no information before day 37 and they had no offers for me. I've had the card for at least 5 years and have put enough on it during several years to earn the EQM, so a not insignificant amount. Downgraded to mileup card. If the card sticks around I'm eligible again for a new sign up bonus if the terms stay the same, so it was a relatively easy decision.

Centurion

Good move ! Not sure why everyone is not downgrading or canceling. A sure thing in a unsure world.

lkar

The only reason was concern about not being able to get it again when AA clubs open back up. I definitely want this card but I am also working on getting under 5/24 so it does come with a little bit of downside. I would have just kept it if I could have gotten a retention offer that defrayed half or more of the annual fee, but with them offering zero it was easy.

MAH4546

Tomorrow was the last day to cancel and get my fee back, so I cancelled today. Insane that they haven't let us know what they will be doing, but not surprising since we are talking about the bottom of the barrel airline here with AA. I don't fly AA anymore, but the card was useful because I fly Alaska primarily and the authorized users. Downgraded to the no fee card and they told me, however, I can reverse the decision between now and May 29th and switch back to the Exec card, which was good to hear. We'll see - i might just switch to Alaska Lounge membership instead.
;;

scubadu

April 9th was my drop dead date as well. Ultimately, after discussing with Citi, I cancelled. Disappointing actually, we highly value AC membership as my wife travels a great deal for work, but that work travel may not return even once restrictions are lifted. Asked about downgrading with the idea that once things picked back up, we could just product change back to this card. However, the rep said we'd need to stay in the downgraded card for at least 365 days before product changing back to the Executive card. Obviously, I'm certainly hoping at least some personal travel returns much sooner than that so if needed will just have my wife obtain the card (she is eligible for a bonus on the card at this point). Main reason I was trying to avoid that is we are both trying to stay below 5/24 and we have AA miles coming out our ears and don't really need/want more.

I actually think this is pretty shortsighted by both AA and Citi. I realize they are very reticent to waive annual fees on these high end cards, but this is truly an unprecedented situation. This card is effectively a membership to a club that is closed, basically indefinitely. I would think they would want to keep Admirals Club members "in the fold" so to speak. The reality is that we've been using ACs for many, many years (even prior to obtaining this card), but at this point we may now find we can live without it going forward so we may or may not come back. However, if they allowed some type of "suspend in place" or something and basically just reset the annual fee to be due when normalcy resumes and clubs are re-opened, we would have kept the card.

Regards

P.S. I should note that I was offered the spend $3000 per month for X months (forgot what X was) and receive a $100 statement credit, which I declined. This is a horrible card to spend on, we simply use it as an AC membership.

GTITAN

Thanks for update Sir, disappointing to hear on this, and disappointing on downgrade and upgrade wait period. Seems to be some cognitive dissonance from Citi on its commitment to the higher end CC market.

Safe Travels

mia

I wonder if this is accurate. I do not recall discussion, one way or the other, but there does not seem to be an obvious reason for Citi to have this policy, unless the downgrade is treated as a new account.

SkyTeam777

Now that AA has extended club memberships to EXCLUDE Citi card memberships, I am going to either cancel/downgrade my card. Citi needs to announce something or at least announce that they are working on a solution based upon how long clubs are closed. The silence and lack of communication is the issue here.

Does anyone know if all Citi Executive cards ($450 fee) can be downgraded to a no-fee card or will it be like Amex, which told me that certain cards are only eligible to be downgraded to certain other cards?

Centurion

Yes you can downgrade to a no fee card and get your exec fee refunded. I am not sure why we have so many threads on this subject when there is a clear path. Downgrade or cancel your card within 37 days of your fee posting. They will get the message. And yes you can upgrade

mia

If the card has been open less than 12 months I do not believe you can downgrade. If you are unable to downgrade to the card you prefer, just cancel.

Stripe

I would assume that you can simply cancel the card and then reapply when things open back up. That's my plan. Get a refund on my annual fee now, which I have 5 left days to do, and then start the meter running again in a few months. I would expect no signup bonuses in this situation, but it makes no sense that they would block me from getting the card at all.

radonc1

I would presume that when you get your bill with the $450 tacked on, you could call and cancel your card (or downgrade it) and just not pay the $450?

Or would that put Citi accounting into a fiscal seizure

It is going to take a while for clubs to reopen (many months in my opinion), so the only reason left for owing this card (insurance gone, benefits degraded or eliminated) is the club, which now is gone. I agree with the previous poster that just downgrade or cancel and then reapply when things finally open up.

OskiBear

I called and product changed to the MilesUp card. The $450 is still sitting there, but the agent said it would be credited, so I’m just monitoring to ensure it’s offset before the statement is due

Centurion

You will be credited $450 if you downgraded within 37 days of fee post.. Or call and waste your time like so many other stubborn people on this thread. .