Dec 18, 2019, 12:31 pm
Last edit by: wyogold
Related discussions in other Flyertalk forums:
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA accounts restricted (Nov/Dec 2019)
Jan 21, 2021, 6:36 am
#3511
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Jan 21, 2021, 8:18 am
#3512
Join Date: Sep 2009
Location: Global
Posts: 5,994
It is not speculation. Search this thread. There is story after story after story of AA closing the new account of someone who was previously terminated. When an account is terminated, the holder is also told they are banned from opening a new account.
Think about it logically; If they did not ban someone who scammed them from opening a new account, they would do it again, use the SUBs, sell the miles and repeat until that account was closed. Then repeat, repeat, repeat. I guess one could try and open a new account after being banned... I am sure the folks at AA CORPSEC get a bit of schadenfreude when someone tries it, as they zero out the miles and delete the account.
Jan 21, 2021, 9:13 am
#3513
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
Without an AA account, there is no way to get a baggage fee waiver, if one does not have oneworld/partner airline status, correct?
Jan 21, 2021, 9:31 am
#3514
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,419
Extra Baggage Allowance*
- For international/domestic routes using the “weight” system, members are allowed an extra 44 pounds (20 kg.) in addition to the ticketed baggage allowance.
- For international/domestic routes using the “piece” system, members are allowed 1 additional bag.
Therefore, it appears that if you reach elite status on another OW airline, you should be able to get a bag accounted for.
So, back on topic, it appears that reopening a banned AA account to get baggage is not necessary. Accrue your miles to another OW member.
Jan 21, 2021, 11:17 am
#3515
Join Date: Jan 2013
Posts: 1,435
Yes, that makes sense. I'm not sure how they'd catch up to me, since my name is fairly common, and I have a new address in a new city. I'm not going to try it, since your advice about BA or Alaska is great. But I'd be interested in what metrics AA uses to hunt down us previously cancelled members.
Jan 21, 2021, 11:33 am
#3516
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
Yes, that makes sense. I'm not sure how they'd catch up to me, since my name is fairly common, and I have a new address in a new city. I'm not going to try it, since your advice about BA or Alaska is great. But I'd be interested in what metrics AA uses to hunt down us previously cancelled members.
Jan 21, 2021, 11:56 am
#3517
Join Date: Jul 2018
Location: SFO
Posts: 487
Yes, that makes sense. I'm not sure how they'd catch up to me, since my name is fairly common, and I have a new address in a new city. I'm not going to try it, since your advice about BA or Alaska is great. But I'd be interested in what metrics AA uses to hunt down us previously cancelled members.
Feb 1, 2021, 9:39 pm
#3518
Join Date: Apr 2007
Posts: 1,857
What would bother me is if AA does buy/merge with Alaska at some point, and I've earned status and tons of miles with Alaska, AA would most likely shut down my account without a second thought. Does that sound right based on what we know?
Feb 1, 2021, 10:30 pm
#3519
Join Date: Jul 2018
Location: SFO
Posts: 487
yes, I wouldn’t risk it. But the database integration should provide u with enough time to redeem your miles
Feb 13, 2021, 2:55 pm
#3520
Join Date: Sep 2013
Location: New York
Posts: 81
“Our system is having trouble”
Hey guys! Both my wife’s and my account have had their logins work through the shutdown period without any current AA cards as we haven’t banked with citi since 2017. I have also credited a few flights over time (most recently a few weeks back) to AA and have seen my balance increase. However - for weeks now - when checking my “wallet” online for award activity, it keeps saying “our system is having trouble”. Regardless of app, website, incognito, that is what comes up for both my and my wife’s account. Same goes if I punch in dates in that section and hit search.
i haven’t booked an award flight or hotel using miles nor have I checked that area since before the shutdown. I wanted to see what thoughts are on this. And what the best plan of action would be according to y’all in figuring out what’s going on or if it’s not worth doing anything and the fact that the miles are showing when logging in is good enough.
thanks in advance!
i haven’t booked an award flight or hotel using miles nor have I checked that area since before the shutdown. I wanted to see what thoughts are on this. And what the best plan of action would be according to y’all in figuring out what’s going on or if it’s not worth doing anything and the fact that the miles are showing when logging in is good enough.
thanks in advance!
Feb 13, 2021, 4:13 pm
#3521
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
I would call the Technical Support number: 800-222-2377
Feb 13, 2021, 7:03 pm
#3522
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Hey guys! Both my wife’s and my account have had their logins work through the shutdown period without any current AA cards as we haven’t banked with citi since 2017. I have also credited a few flights over time (most recently a few weeks back) to AA and have seen my balance increase. However - for weeks now - when checking my “wallet” online for award activity, it keeps saying “our system is having trouble”. Regardless of app, website, incognito, that is what comes up for both my and my wife’s account. Same goes if I punch in dates in that section and hit search.
i haven’t booked an award flight or hotel using miles nor have I checked that area since before the shutdown. I wanted to see what thoughts are on this. And what the best plan of action would be according to y’all in figuring out what’s going on or if it’s not worth doing anything and the fact that the miles are showing when logging in is good enough.
thanks in advance!
i haven’t booked an award flight or hotel using miles nor have I checked that area since before the shutdown. I wanted to see what thoughts are on this. And what the best plan of action would be according to y’all in figuring out what’s going on or if it’s not worth doing anything and the fact that the miles are showing when logging in is good enough.
thanks in advance!
If something persists into a second day, just pick up the phone and call.
AA does not shut down accounts because people call. Rather, if you call and have shut down, you will receive some relatively bland and meaningless explanation and be told to wait for a letter.
But, there's never a reason not to call.
Feb 13, 2021, 8:00 pm
#3523
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
The poster may also try clearing cookies or a private / incognito browser session.
Feb 13, 2021, 8:16 pm
#3524
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Feb 13, 2021, 8:43 pm
#3525
Join Date: May 2006
Location: Melbourne, Florida, USA
Posts: 2,983
My bad!