Dec 18, 2019, 12:31 pm
Last edit by: wyogold
Related discussions in other Flyertalk forums:
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA potentially closing accounts due to credit card churning/churn
How to know if you're locked: (as of 12/22/2019)
- Call in to aadvantage reservations (800-882-8880) If you locked, you'll be forwarded to customer service instead of getting to the automated reservations system
- If you want to stay on the line, ask CSR if your account is locked (you tried to make a reservation but it wouldn't let you). CSR will inform you there's a note on your account and that corporate security will contact you
- Try to make a reservation for a super cheap hotel through useaamiles.com. There are 1000 miles / night hotels in New Delhi, so at worst you'll risk 1K miles. If you're locked, you'll see "Unable to process points. Please call our customer service for assistance."
So far, nobody seems to have gotten unlocked and gotten access to their miles back. Accounts with upcoming travel seem to be the ones that are getting terminated at the highest rate.
AA accounts restricted (Nov/Dec 2019)
Mar 7, 2020, 1:24 pm
#3106
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Mar 7, 2020, 1:31 pm
#3107
Join Date: Dec 2017
Posts: 745
No longer relevant.
Last edited by OssianBlue; Jul 6, 2020 at 6:31 pm
Mar 7, 2020, 1:32 pm
#3108
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
"particularly that bonus miles are not available if you have received a new account bonus in the past 48 months. These restrictions are outlined in the Citi/AAdvantage card promotional bonus offer terms and conditions, as well as at the top of each application page."
In fact no such terms appear in any of the mailers or at the top of the application page used.
Mar 7, 2020, 1:54 pm
#3109
Join Date: Feb 2012
Posts: 4,470
Tactical lies, sometimes issued in rapid succession, can be used to distract & confuse an opponent, as well as to delay the process.
It takes hardly any effort to lie. The opponent would then feel compelled to research and correct them, debate them, express outrage (and/or fake outrage). In the process the opponent might be distracted from pursuing the original offense (e.g. a massive theft).
It's a technique related to trolling.
It takes hardly any effort to lie. The opponent would then feel compelled to research and correct them, debate them, express outrage (and/or fake outrage). In the process the opponent might be distracted from pursuing the original offense (e.g. a massive theft).
It's a technique related to trolling.
Mar 7, 2020, 2:22 pm
#3110
Join Date: Jan 2013
Posts: 153
[deleted]
Last edited by billybayswater; Jul 13, 2020 at 11:51 am
Mar 7, 2020, 3:07 pm
#3111
Join Date: Dec 2017
Posts: 745
No longer relevant.
Last edited by OssianBlue; Jul 6, 2020 at 6:27 pm
Mar 7, 2020, 7:18 pm
#3112
Original Poster
Join Date: Dec 2004
Posts: 5,631
My vote is for ignorance. There's this image that's been built up that CorpSec is all-knowing, they have a record of every time you went to the bathroom. Maybe that's just FUD. Why would all-knowing superior beings close the accounts of EXPs with four bonuses?
But of course, AA or their apologists will never, never admit that CorpSec has too much power and too little competence; and so AA will need to brazen it out and fight all challenges.
Last edited by SeeBuyFly; Mar 8, 2020 at 9:28 am
Mar 8, 2020, 8:45 am
#3113
Join Date: Jan 2017
Posts: 805
Referring to the iteration of the mailers are you referring to the mailers that came out starting in ~June 2019 with restrictive language? Before that none of them contained 24 month restrictions or a statement on the promo only being intended for the addressed person.
Mar 8, 2020, 12:41 pm
#3114
Join Date: Jan 2013
Posts: 1,435
And therein lies a legal issue, that others have mentioned above. If AA acted out of ignorance, that is an entirely different matter than if they acted willfully and knew all along that they were lying. I swear, it seems like some AA executive needed to come up with a defense (i.e., a form-letter response to the DOT complaints) and he had some intern browse Reddit for an answer. "Citi only allows one card per 48 months. Put that in the letter." Then the exec goes online and finds a current Citi offer with the language in there, and assumes that all offers over the past few years had the identical language. Such assumption is ignorant, not evil. It's a half-hearted, vague, and ultimately untrue excuse, and I doubt they realize it.
Mar 8, 2020, 12:46 pm
#3115
Join Date: Nov 2013
Location: NYC
Programs: BA
Posts: 954
And therein lies a legal issue, that others have mentioned above. If AA acted out of ignorance, that is an entirely different matter than if they acted willfully and knew along that they were lying. I swear, it seems like some AA executive needed to come up with a defense (i.e., a form-letter response to the DOT complaints) and he had some intern browse Reddit for an answer. "Citi only allows one card per 48 months. Put that in the letter." Then the exec goes online and finds a current Citi offer with the language in there, and assumes that all offers over the past few years had the identical language. Such assumption is ignorant, not evil. It's a half-hearted, vague, and ultimately untrue excuse, and I doubt they realize it.
Mar 8, 2020, 1:15 pm
#3116
Suspended
Join Date: Nov 1999
Posts: 24,153
I agree. I think they are uninformed on the mailer bonus eligibility issue, but that serves a more important purpose: it demonstrates that they don’t actually know what they’re doing and that they’re terminating people purely as a cash grab. If they were actually investigating out of a desire to preserve the integrity of the AAdvantage program, they would know that the mailers lacked the language.
Mar 8, 2020, 1:16 pm
#3117
Join Date: Nov 2013
Location: NYC
Programs: BA
Posts: 954
But does AA have a leg to stand on if a person used a mailer that wasnt addressed to them even thou Citi didnt do its due diligence and issued a CC or is that only Citi's problem? I can see if a person received numerous mailers in THEIR name and applied and got the SUB, while its something else using a mailer that wasnt sent in my name
Mar 8, 2020, 2:03 pm
#3118
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Or AA either does know or does not know, but has determined that it does not matter or change its legal position.
Mar 8, 2020, 2:38 pm
#3119
Suspended
Join Date: Nov 1999
Posts: 24,153
Im not a liar(lawyer) so I have no idea if say Citi blew it if AA has the legal right to do what it has, AFAIK there isnt anything in AAs T&Cs to how many bonuses one can earn , but everyone who joined did agree by joining that the miles belong to AA and they can do as they please when they please
I just hope that those going after AA also go after Citi
Mar 8, 2020, 4:02 pm
#3120
Join Date: Jan 2014
Posts: 1,269
But does AA have a leg to stand on if a person used a mailer that wasnt addressed to them even thou Citi didnt do its due diligence and issued a CC or is that only Citi's problem? I can see if a person received numerous mailers in THEIR name and applied and got the SUB, while its something else using a mailer that wasnt sent in my name