Information about your Citi Prestige Card benefits
Nov 8, 2019, 9:46 am
#1
Original Poster
Join Date: Jul 2001
Location: New York
Programs: Bonvoy LifetimeTitanium, UA Plat 2MM, LHW LeadersClub, IHGPlat, HiltonDiamnd, ASMVPG100K, WyndDiamnd
Posts: 1,227
Information about your Citi Prestige Card benefits
Are they kidding? I just received an email with a subject line of "Information about your Citi Prestige Card benefits" and an internal headline of "Changes to your card benefits." The benefits read like those (with the possible exception of a "concierge") of a no annual fee card, or at least a relatively low fee card and not one with a $495 annual fee and a $75 charge for additional cardmembers. Benefits listed include: $0 Liability, Pay with PayPal, FICO Score. Travel Notice, Citi Entertainment, and Fraud Early Warning. Seriously Fraud Alerts and Travel Notice? Yes, I like those, but who are they really protecting? Most any card would give that. This is almost insulting to (or at least should be) high value customers who should be getting high value benefits.
In fact, talking about Citi Entertainment, even that is a major downgrade. Citi Prestige used to have really great special events that frankly were some of the best events around. I remember fondly a dinner atop the Freedom Tower/One World Trade Center. Nothing like that in recent years.
Just yesterday, American Express Platinum had an amazing event at Nordstrom. Not only that it was free. Fabulous food and service. Now that is a true benefit of cardmembership. Not only that, but Amex Platinum is adding to its benefits (5X Airfare and more insurance), while Citi Prestige has cut the insurance (although Citi Prestige has 5X dining (which at least does not benefit from a related insurance product, such as air fare does) and is really its only major benefit left).
In fact, talking about Citi Entertainment, even that is a major downgrade. Citi Prestige used to have really great special events that frankly were some of the best events around. I remember fondly a dinner atop the Freedom Tower/One World Trade Center. Nothing like that in recent years.
Just yesterday, American Express Platinum had an amazing event at Nordstrom. Not only that it was free. Fabulous food and service. Now that is a true benefit of cardmembership. Not only that, but Amex Platinum is adding to its benefits (5X Airfare and more insurance), while Citi Prestige has cut the insurance (although Citi Prestige has 5X dining (which at least does not benefit from a related insurance product, such as air fare does) and is really its only major benefit left).
Nov 8, 2019, 10:00 am
#2
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
I had the same feelings. It actually made me start thinking about what I didn't have anymore and how perhaps the Platinum would now be a better fit!
Last edited by moe8555; Nov 8, 2019 at 10:05 am
Nov 8, 2019, 3:29 pm
#3
Join Date: Mar 2005
Location: CLT
Programs: AA EP, AA AC
Posts: 4,268
I am an AMEX plat holder that got the CIti Prestige Card as a secondary spend card or air fare and dining hotels not Hilton. If you travel overseas, MC and Visa are taken so much more often than Amex from Europe to Asia and beyond, and if an OTA or a travel agency is cheaper for a flight, 5x with Citi and most likely 1X with the Amex Plat.
Safe Travels
Safe Travels
Nov 9, 2019, 10:39 am
#4
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Vote with your dollars/spend.
Our Prestige got literally zero spend last month.
Although we probably should have put a few restaurant meals on it.
I noticed we got an emailed spend offer on the card after it went quiet.
(although others got that too, so presumably someone is noticing)
And yes I agree, sending an email like that (which I didn't get) seems ill considered that even no AF Citi cards - like Costco - offer more in some ways than Prestige.
Our Prestige got literally zero spend last month.
Although we probably should have put a few restaurant meals on it.
I noticed we got an emailed spend offer on the card after it went quiet.
(although others got that too, so presumably someone is noticing)
And yes I agree, sending an email like that (which I didn't get) seems ill considered that even no AF Citi cards - like Costco - offer more in some ways than Prestige.