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Citi Prestige: which cell phones get protection?

Citi Prestige: which cell phones get protection?

Old Oct 8, 19, 10:04 am
  #1  
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Join Date: Aug 2015
Posts: 9
Citi Prestige: which cell phones get protection?

I'm trying to understand how Citi knows which cell phones are protected by their damage/theft protection. My cell phone bill doesn't list which devices I have. I recently purchased an iPhone 11 Pro from Apple and swapped the sim card from my old phone into the new device. TMobile has no knowledge of this. My TMobile account lists my device as "unknown".

So if I need to make a claim against a phone in the future, how will Citi know which devices should be covered? I called Citi and the claim department but they are no help. They are trying to protect devices and phone numbers have some intimate tie, which they don't.
Sachin Agarwal is offline  
Old Oct 8, 19, 12:36 pm
  #2  
 
Join Date: May 2013
Posts: 368
Originally Posted by Sachin Agarwal View Post
I'm trying to understand how Citi knows which cell phones are protected by their damage/theft protection. My cell phone bill doesn't list which devices I have. I recently purchased an iPhone 11 Pro from Apple and swapped the sim card from my old phone into the new device. TMobile has no knowledge of this. My TMobile account lists my device as "unknown".

So if I need to make a claim against a phone in the future, how will Citi know which devices should be covered? I called Citi and the claim department but they are no help. They are trying to protect devices and phone numbers have some intimate tie, which they don't.
citi needs to tie the bill you’re paying with citi to the cellphone. But as you said, it doesn’t show online. Can you yourself “update” the device name? Alternatively, does it show the IMEI or some other identifier of the device online? Then you can tie it to your phone at hand.
flyershmlyer is offline  
Old Oct 8, 19, 8:33 pm
  #3  
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Join Date: Aug 2015
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Originally Posted by flyershmlyer View Post
citi needs to tie the bill you’re paying with citi to the cellphone. But as you said, it doesn’t show online. Can you yourself “update” the device name? Alternatively, does it show the IMEI or some other identifier of the device online? Then you can tie it to your phone at hand.
My bill doesn't show the IMEI number, but I called TMobile and they have that info. So I guess if I need to file a claim, i'll need tmobile to send me something to prove which phone was on each line. Not ideal but hopefully that works out.
Sachin Agarwal is offline  

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