Sep 29, 2019, 1:24 pm
Last edit by: mia
Discussion of the previous version of this benefit (July 2017 - August 2019) is HERE.
Effective September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Effective September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Citi Prestige 4th night free hotel benefit September 2019 and beyond
Sep 19, 2019, 3:51 pm
#16
Join Date: May 2014
Location: San Francisco
Posts: 352
It isn't theoretical. The large travel agencies (Expedia and Priceline) buy room nights in bulk. Connexions can shop your reservation until the last minute to obtain the best price (for them, not for you). We do have reports from posters who contacted hotel in advance to find no record of reservation, and some who arrived to find no reservation entered.
Is the fact that Marriott can find a real reservation in my name a good sign? Maybe Expedia doesn't speculatively buy higher category rooms that cost ~$2000 a night (at already small properties) in bulk?
Sep 19, 2019, 5:09 pm
#17
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Sep 20, 2019, 9:00 am
#19
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
Sep 20, 2019, 9:30 am
#20
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
How do hotel stays that go over New Year's Eve work? If I check in to the hotel on 12/31/2019 and check out on 1/4/2020, does that count towards my 2019 or 2020 stays?
Sep 21, 2019, 12:31 pm
#22
Join Date: May 2013
Posts: 378
Sep 21, 2019, 12:35 pm
#23
Join Date: May 2013
Posts: 378
What makes you think booking unlisted hotels should be possible?
Sep 21, 2019, 12:57 pm
#24
Join Date: Jul 2000
Posts: 3,746
Perhaps he knew that you could book unlisted hotels before the change, and did not spend too much time on Flyertalk because he has other things to do and didn't see that one of the complaints about the new system is that you can only book the hotels that are listed online.
Sep 21, 2019, 7:44 pm
#26
Join Date: May 2014
Location: San Francisco
Posts: 352
Thanks. Do you know where this is documented? I definitely hadn't seen anything about that on the various travel / deal bloggers, and looking through Citi's benefit information... it doesn't really unambiguously state this either.
Sep 22, 2019, 6:10 am
#27
Join Date: Jan 2011
Location: Philadelphia, PA
Programs: AAdvantage Exec Platinum, Hertz #1 Club Gold Five Star, IHG Platinum, Marriott Gold, HHonors Silver
Posts: 2,038
Perhaps he knew that you could book unlisted hotels before the change, and did not spend too much time on Flyertalk because he has other things to do and didn't see that one of the complaints about the new system is that you can only book the hotels that are listed online.
Sep 22, 2019, 1:23 pm
#29
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Cardmembers will enjoy a complimentary fourth night with no black-out dates (“Fourth Night”), when booking at least four consecutive nights at any hotel only through thankyou.com or by phone at 1-800-THANKYOU (powered by Connexions)
Sep 22, 2019, 2:06 pm
#30
Join Date: May 2014
Location: San Francisco
Posts: 352
When I called they said they have access to completely different inventory than thankyou.com. The agent claimed all of the rates are non-flexible (non-refundable) too.