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Citi AA cards: TARGETED offers (includes Mailers, eMailers and Matching)

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Old Feb 3, 2019, 11:51 am
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Last edit by: mia
Please read this Wiki before posting in this thread

Citi AAdvantage discussions have been split into TWO NEW THREADS. This thread is specific to the use of mailers and matching bonus offers. A general discussion of Citi AA cards and benefits can be found at Citi AA cards: General discussion and PUBLIC online offers.

Citi AA card discussion from 2018 is HERE

The Basics:
  • Starting in August 2016, Citi began putting language in all public offers that restricted customers from using those links to get a signup bonus if they had opened or closed a similar (i.e. personal or business) card in the previous 24 months. Updated: Around July 2019, Citibank introduced a 48-month restriction on some cards, however this appears to be based upon the card itself, not the family of cards.
  • It was discovered that most targeted offers sent via U.S. Mail with a 9-digit invitation code did not have this language and were usable by anyone to get a new card with a signup bonus attached to it. Updated: Around August/Sept. of 2019 it appears that the Business mailers will take you the application website where the 48-month restriction is in place.
  • Starting in November 2018, Citi began to restrict these mailers to a single use.
  • Although CIti has always matched higher offers with a one-time courtesy bonus, the specifics of their policy has become more clear.

How Mailers Work:
Be aware: E- EMAILERS actually expire at 11:59PM EST onthe day before the stated expiration date.

  1. Clear your browser's cache and cookies, or use private or incognito mode
  2. Go to the website listed on the mailer, usually http://citi.com/applynowAAplatinumselectcard
  3. Enter the 9-digit invitation code and the last name of the mailer recipient
  4. If the mailer is expired or has already been used it will error out
  5. On the application page the recipient's name and address will be pre-filled, and you can make any changes or corrections you need to on this page, and then fill in all of the other required information Updated: Pay attention to this page, as it may have a 48-month restriction window near the top.
  6. If you get to the application page, then the mailer is working and you will get the bonus if approved and you make the required spend in a timely fashion
  7. If you are not auto-approved (usually you get a '7-10 day' message) write down the application ID (which starts with 2 digit year, month, day), call Citi at 1-800-695-5171 (direct line to an agent for personal cards, open daily 8am-12 midnight EST, have your application ID ready), 1-866-541-7657 (direct line to an agent for business cards, open daily 7am-9pm EST, have your application ID ready), or 1-866-606-2787 (indirect line with prompts), and request status of your application (they need SSN of application ID). They will verify your identity, ask if you applied for the card, and normally try to call or text you at one of the numbers listed on the application. NOTE: Applications will stay in the Citibank system for at least 60 days. If you apply, do not get auto-approved, received denial letter in the mail, and more than 10 days has passed, and wish another RECON, call back in within 60 days of the APPLICATION DATE.
  8. As soon as you apply you will generally get an email acknowledging the application
  9. As soon as you are approved, you will probably get an approval email listing the last 4 digits of the card number
  10. About a week (East Coast) to ten days (West Coast) after approval you should get an application approval letter listing the bonus and a day or two later the actual card
  11. Activate your card and Chat or SM requesting a match to the highest available offer or 20,000 miles, whichever is lower. Chat or SM to reduce credit line to whatever you need if applicable. Setup auto-pay if applicable
  12. Matched miles should show up two days after the end of the next billing period
  13. Make spend prior to the deadline, and miles should post 2 days after statement closes during which spend was completed
  14. Lower the credit line to $2000 using Chat or calling Citi
  15. Close the card using the automated phone line (number on the back of the card), and if the system tries to transfer you to an agent, you can close over SM

Frequently Asked Questions

  1. How do I get mailers?
  2. What restrictions are there on the use of mailers?
  3. I received an offer via email without 24-month language, will it work?
  4. How frequently can I apply for Citi cards?
  5. Do I need to close existing cards before applying?
  6. When should I close existing Citi accounts?
  7. What is the recommended application procedure?
  8. There is nothing on the application page stating the bonus miles. How do I know what the associated offer is?
  9. My credit limit is really low, what can I do?
  10. I applied but did not get auto approved, what should I do?
  11. After approval, how can I a) confirm the amount of the bonus I can earn and b) determine the deadline for completing the required spend?
  12. How do I match a higher offer and how much can I get?

Frequently Asked Questions

The FAQs below will almost certainly answer questions you have about Citi AA Platinum, Gold, and CitiBusiness cards. Do not post in the thread "just to double-check if the wiki is correct"; the wiki is here to avoid having people ask the same questions endlessly. With few exceptions, Citi CSRs and bloggers spread a great deal of misinformation.


1. How do I get mailers?
As a general rule, Citi marketing sends out offers to AAdvantage members who have not recently (or better yet ever) had a Citi AAdvantage credit card. Creating an AAdvantage account for someone in your household who is 18 years or older and has a separate email address not used on another AAdvantage account is a good way to start getting offers mailed to your address. Beware of 12-digit invitation codes and emailed offers, which do not circumvent the 24-month rules. Read the T&C carefully to make sure there is no 24-month language. Mailers usually start to show up a few months after an AAdvantage account is created. Frequency of mailers varies widely from every couple of months to a couple of times a month.

It is unknown how people get selected for business offers. They represent a fairly small percentage of total mailed offers and seem to follow certain people while others never get them.

Per Flyertalk rules, do not offer to sell, buy, trade - and do not ask for - surplus codes.



2. What restrictions are there on the use of mailers?
  • Mailers can only be used once. Trying the two-browser trick will fail on the second application
  • Mailers do not override normal Citi Application Rules
  • Use of a mailer or the opening of a Citi AAdvantage card by the mailer recipient will stop the flow of mailers to that individual
  • Mailers expire two months after the listed expiration date


3. I received an offer via email without 24-month language, will it work?
Maybe. The previous answer was no (even if the 24-month language was not in the email itself -- there was a link to T&C that contained the language, and it would NOT work)

However, several recent data points (starting around Jan 2019) indicate that receiving an email from AA (not from Citi) with a 9-digit code (not just an "apply now" link with no code) work the same as physical mailers (ie, you get the bonus). In summary, if all of the following are true:
  • the mailer is from AA (not from Citi)
  • the mailer has a 9-digit code
  • the "Apply Now" link leads to the same landing page as http://citi.com/applynowAAplatinumselectcard, with the 9-digit code (but not the last name) filled in
then several recent data points indicate that this WILL circumvent the 24-month language. This is a fairly recent development, so YMMV. Updated: For Business mailers, it appears that the 48-month restriction is in place and may not circumvent any 48-month language.


4. How frequently can I apply for Citi cards?
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe). Any kind includes personal and business, approved and denied, regardless of type (e.g. AA, TY, CostCo, etc.).
  • [In addition to the above:] No more than 1 CitiBusiness application in 90 days (95 days to be safe). Citi has been known to miscount in some cases. As a result, it is inadvisable to apply again exactly on day 60 or 90--thus the advice to wait 65 or 95 days.

For purposes of these rules:
  • count all Citi applications, including denials and/or applications for non-AA cards.
  • the only day that matters is the application date (not approval date, not activation date).
  • count all calendar days, not just business days.

If you get denied for violating any of these rules, you will probably have to wait the full time period (60+/90+ days) before trying again. Use this calculator to establish your dates: http://www.timeanddate.com/date/dateadd.html

In addition, FT lore has evolved into soft guidance that you apply for no more than one Citi card (of any kind) in any 8-day period. This is merely prudential guidance, not clearly established Citi policy; there are examples of people applying for two cards in a single day and being approved for the second. However, multiple Citi applications in a short time frame do appear, at least anecdotally, to increase the odds of the second application being denied. (You may see FTers refer to "the 8/65 rule," which refers to this soft guidance plus the strict 60-day rule noted above.)

An example of the guidance above applied in combination:

Day 1 Apply for 65K AA Personal Plat MC - Starts 60-day and 24-month clocks. No apps of any kind recommended for 8 days.
Day 9 Apply for 50K AA Personal Plat MC using Mailer - Restarts 24-month clock for personal AA card & resets 60-day clock.
Day 66 Apply for 50K AA Business - Starts 24-month clock for AA biz card apps, starts 90-day clock for CitiBusiness cards & updates 60-day clock. No apps of any kind for 3 days, recommended 8 days.
Day 74 Apply for 50K TYP Card - Starts 24-month clock for TYP & updates 60-day clock. No apps of any kind for 52 days, recommended 57 days.
Day 161 - Open Costco Business card/Close CitiBusiness AA card - Restarts 24-month clock for Business AA apps, restarts 90-day clock for CitiBusiness cards & updates 60-day clock. No apps of any kind recommended for 8 days.
Day 9 plus 24 months Apply for 50K AA personal plat MC - As long as you have not closed the Day 9 card in the previous 24 months (as that would have reset the 24-month personal card clock).
Day 161 plus 24 months - Apply for 50K AA Business . . .

Not sure what day you applied? The date is written year, month, day in the application number: 1902150000... means you applied on February 15, 2019.


5. Do I need to close existing cards before applying?
There is no requirement that you close previous personal accounts. In fact, with the new applications that include 24-month language, closing accounts will increase the time between applications. People have reported having 6 or more of the exact same card.

The rules for Business accounts vary by individual. Some people can only get a single business card in their lifetime. Others can only get a new business card if their previous business cards are closed. Still others can have multiple business accounts open. It is unknown why people end up in one pool versus another. The only way to figure out which pool you are in is to test it out. With the new 24-month language, it is safest to completely close business accounts as soon as the bonus is received.


6. When should I close existing Citi accounts?
Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles except in cases where charges forming part of the required bonus spend are later reversed (for merchandise return, etc.) and even this is rare. Opening and closing accounts has no effect on whether or not you get the bonus from a mailer without 24-month language. If you are getting these cards every 33 days, there is no reason to keep old cards active.

Reasons to keep accounts open:

  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards, although cards are not removed from your credit report for 10 years.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit. You can call/SM/chat to reduce credit lines instead or prior to closing to free CL more quickly.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.
  • Closing cards now resets the clock for future applications for the same type and category of card.
Reasons to close accounts:







  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. You may end up with 1K/2K credit lines, especially on Business cards. You can also SM and request that your CL be reduced.
  • There is little incentive to keep a card with an annual fee if Citi does not offset it with a credit.
  • Citi has become stingier with retention offers and credits to offset annual fee.
  • Having a large number of open Citi cards may affect non-Citi applications.
  • Closing multiple accounts of the same type and category simultaneously resets the clock only once. Doing so shortly after opening a new account minimizes the wait for future churn eligibility.
  • The actual effect on your credit of closing cards as soon as the bonus is received is negligible.
  • Citi has not reacted negatively to people churning and closing cards on a near monthly basis.

7. What is the recommended application procedure?
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Failing to clear cookies/cache has resulted in people receiving a lesser offer or no bonus at all. Opening multiple, different apps in different windows or tabs will not circumvent the one-use restriction on mailers.


8. There is nothing on the application page stating the bonus miles. How do I know what the associated offer is?
The bonus listed on the solicitation is the bonus associated with the application. As long as you cleared your cache first to make sure you are not pointing to the wrong offer then nothing will change the offer associated with the application. See below for ways to tell whether or not you are eligible for the bonus.


9. My credit limit is really low, what can I do?
Citi limits your total credit lines across all cards based on a number of factors, including income. Normally, they will extend something in the high- to mid-teens on a new card if it will not go over the total limit they are willing to extend to you. It is advisable that you lower credit limits immediately upon activation to what you actually need and reduce it again to $2000 prior to closing the card. It is also recommended that you close cards once the bonus has posted and the balance is paid off to limit the amount of outstanding credit and increase the chance of automatic approval and reasonable credit lines.


10. I applied but did not get auto approved, what should I do?
If you have a large total credit line from Citi or you have applied for a number of Citi AAdvantage cards in a short period of time, you are likely to stop getting auto-approvals and instead get a 7-10 day message. Closing cards and reducing credit limits can reduce this risk as can slowing down the tempo of applications. However, this is not a denial. Normally, Citi will just need to verify your identity and that you applied for the card. They can do this by mailing a letter or calling you and leaving a 4- or 5-digit code. This can be done while you are on the phone if you have call waiting or call from a different phone than the one listed on the application, or can receive a text to the listed phone.

Expect to be asked for name, address, date-of-birth, SSN, and whether or not you applied for the card. If they are unable to call you, they may ask for a credit card number from a different issuer, who they will call with you on the phone.

If you are not auto-approved call Citi at 1-800-695-5171 (direct line to an agent for personal cards) or 1-866-606-2787 (indirect line with prompts).


11. After approval, how can I a) confirm the amount of the bonus I can earn and b) determine the deadline for completing the required spend?
For personal and business cards, you can always Chat with Citi through your online account to confirm your bonus amount and deadline. (You must first activate the card and set up online access, either by creating an online account or by linking your new card to your existing online account. Unlike some other banks, Citi does not automatically add your new card to your existing online account.)

In addition, for personal cards only, the approval letter for a personal card will confirm the amount of the bonus for which you are eligible, but not the spend deadline. Note for business cards only: Approval letters for business cards do not confirm the bonus.

Note that these are the only reliable indicators. Asking a Citi phone CSR immediately after you are approved is NOT a sound approach. Such CSRs can only tell you what the bonus offer terms were, not whether you are eligible. (This is because Citi will issue you a card even if you are ineligible for the signup bonus.)


12. How do I match a higher offer and how much can I get?
After you activate and link your new card to your online account, use Chat or send an SM with some variant of:

"I just activated my new card and I heard about a higher offer for XX,000 miles and I was wondering if you could add XX,000 miles as a one-time courtesy to match that higher offer?"
You have to have a bonus on the existing card. You do not need to explain where you saw the bonus. You do not need to lie, simply read about current bonuses in this thread. The highest offer you can currently match to is 75,000 miles and the most you can match is an extra 20,000 miles. The total bonus is used on tiered offers like 50,000 miles for spending $3000 in 3 months and an extra 10,000 miles for spending a total of $6000 in 12 months is a total offer of 60,000 miles and can be matched for an additional 15,000 miles to the 75,000 mile offer. Update: Citi, as of July 2019, is no longer agreeing to give these extra bonus miles.

The bonus miles normally appear two days after the end of the next billing cycle.

If you are rejected, send a new request. If rejected more than once, try sending at a different time of day, use different wording, etc.

If you get a message that you were not selected for that offer and please send a copy of the offer to which you are requesting a match, then you probably asked for too much or did not carefully word your request with the amount of miles requested and the total of the offer you are trying to match.
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Citi AA cards: TARGETED offers (includes Mailers, eMailers and Matching)

Old Jul 9, 2019, 9:37 am
  #1501  
 
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,120
Originally Posted by atomicfront
Who waits 24 months between apps. i have been doing one every couple of months.
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Last edited by gmt4; Dec 18, 2019 at 5:33 pm Reason: deleted
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Old Jul 9, 2019, 12:13 pm
  #1502  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by sethMCOflyer


Id be a lot more confident itd be the second answer if they havent made so many changes to the applications lately. The 24 to 48 month restriction, the killing of the 75k match, etc

It really seems like the Citi Card division is going through all sorts of changes lately
Which of these is not like the others?
Cutting most of the benefits of the card
Not giving out "courtesy" bonus miles from an app
Removing SM from the website
Changing app exclusion from 24 months to 48 months
Not sending out mailers

Actually, they all seem to be of the same sort of change. If Citi were to start sending out mailers again, that would be the one that doesn't seem to fit...

Maybe Citi will send out updated mailers again, but I'm not holding my breath while I wait to find out.
RobertHanson is offline  
Old Jul 9, 2019, 12:26 pm
  #1503  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by atomicfront
If they don't send out mailers or e-mails how are they going generate new customers? They can't advertise on the airplane or at the airport as only Barclay is going to do that. If they stopped sending out mailers I am sure American Airlines profits will fall dramatically. More likely the mailers will include the 24 or 48 month language when they come back. Or maybe tied to a name.
If the new "mailers include the 24 or 48 month language when they come back...I am sure American Airlines profits will fall dramatically"

Because AA has stated in their quarterly conference call that they lose money on tickets, and lose money on cargo, and only make a profit on sales of miles. And I can't imagine that many people actually buy miles when AA puts them on "sale". Most of the miles have to be sold to the banks, somewhat to cover miles from spend, but especially from sign up bonuses. So it may be that the reason we have been getting mailers is pressure from AA on the banks to buy more miles, and mailers that don't fit the official T/Cs of Citi bonuses would be the only way to take care of that. Still, following the reasoning of my previous post, I think Citi is at least intending to stop the mailers. What will happen when AA complains about their much lower purchase of miles is yet to be seen.
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Old Jul 9, 2019, 12:51 pm
  #1504  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by Happy
MO payment does not immediately increase the available credit limit once it has been a couple MOs payments already. Each MO payment is considered by Citi system as a NEW bank account, and if there are too many MO payments, then the update on the Payment Due would be delayed significantly, can be as long as 10 days. I learned about this at least 3 or 4 years ago when an account behaving like this - I ended up calling Citi and demanded to talk to a supervisor (no churning at the time). The supervisor explained the above, and manually overrode the system. Next round when similar things happened, I was no longer surprised and just let the system work its course.

You do know that even an MO being "cash out", i.e. thru the check clearing process, it can still be reversed by the bank, right? Citi system has this built in risk control mechanism that would hold the MO payment over certain period, BEFORE it is counted as you have paid, i.e. no longer owe. For as much MS to meet MSR you have claimed, it is surprising that you have not had such issue until now.

Just find a bank / credit union to deposit your MOs then pay either with a push or a pull method - never have any issue on such. Although with how things go now this may not be any need.
Appreciate that, but something else is going on. Looked at my online statement today, and the lower part that lists the charges and payments, resulting in a "running balance", is correct. It shows each charge and payment correctly, and shows a final balance of @$1K due. Then at the top of the page, it shows a "balance due" of $1,500. DW wife has the same thing, the running balance shows @ $3K spent, and @$3K paid, with no balance due. Then at the top of the page, there is the same "amount due" of $1,000.

At least my payments are posted correctly. I'm not going to call Citi at this point, I imagine sooner or later they will fix this on their own.

Last edited by RobertHanson; Jul 10, 2019 at 9:22 am
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Old Jul 9, 2019, 4:24 pm
  #1505  
 
Join Date: Jan 2017
Posts: 805
Originally Posted by RobertHanson
Which of these is not like the others?
Cutting most of the benefits of the card
Not giving out "courtesy" bonus miles from an app
Removing SM from the website
Changing app exclusion from 24 months to 48 months
Not sending out mailers
I guess I need to clarify, I don't think they'll send out mailers as they have been without any minimum time limit. I, and I think 99% of the rest of posters in this thread, could care less about mailers with restrictions on the bonus.
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Old Jul 9, 2019, 6:59 pm
  #1506  
Suspended
 
Join Date: May 2009
Location: DFW
Programs: AAdvantage Platinum, Hilton HHonors Gold
Posts: 2,863
Hi if anyone has a mailer to share please DM me!
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Old Jul 9, 2019, 8:21 pm
  #1507  
 
Join Date: Sep 2017
Posts: 19
Anyone know what time of day mailers expire? I’m going to be cutting it real close..

I have a mailer with a 5/15 expiration date and my 2nd to last application was on 5/14. 7/14 would put me at 61 days after my last application, but also 60 days after the printed expiration date on the mailer.
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Old Jul 9, 2019, 9:47 pm
  #1508  
 
Join Date: Feb 2009
Posts: 6,574
Originally Posted by audifan27
Anyone know what time of day mailers expire? Im going to be cutting it real close..

I have a mailer with a 5/15 expiration date and my 2nd to last application was on 5/14. 7/14 would put me at 61 days after my last application, but also 60 days after the printed expiration date on the mailer.

My wife is using our last 5/15 mailer on 7/13. Her 2nd to last app was 5/4.

I guess you don't have much of a choice ( 61 days) but to wait until 7/15, GL
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Old Jul 10, 2019, 5:18 am
  #1509  
 
Join Date: May 2014
Location: SoCal
Posts: 2,164
Originally Posted by audifan27
Anyone know what time of day mailers expire? Im going to be cutting it real close..

I have a mailer with a 5/15 expiration date and my 2nd to last application was on 5/14. 7/14 would put me at 61 days after my last application, but also 60 days after the printed expiration date on the mailer.
I don't believe the mailer will work past 7/14, you might have to take a shot at applying at 61 days, i have used 63 days countless times and it was fine, only few times i used 61 days but it has been a while since i have done that, i would personally try it and not let it go to waste.
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Old Jul 10, 2019, 5:51 am
  #1510  
 
Join Date: May 2014
Location: SoCal
Posts: 2,164
Delete
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Old Jul 10, 2019, 6:11 am
  #1511  
 
Join Date: Apr 2008
Posts: 615
Originally Posted by ninim2200
I don't believe the mailer will work past 7/14, you might have to take a shot at applying at 61 days, i have used 63 days countless times and it was fine, only few times i used 61 days but it has been a while since i have done that, i would personally try it and not let it go to waste.
yeah, I wouldnt risk it either.

ia there any arguemwnt to support applying on a weekend day vs Friday afternoon vs Monday morning?
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Old Jul 10, 2019, 6:30 am
  #1512  
 
Join Date: Feb 2012
Posts: 4,463
Originally Posted by gumercindo


yeah, I wouldnt risk it either.

ia there any arguemwnt to support applying on a weekend day vs Friday afternoon vs Monday morning?
Do not apply Sunday night, i.e. midnight to 10 am. Citi usually does computer maintenance during that time, and online features might misbehave. Outside of that window, weekend is fine.
MaxVO is offline  
Old Jul 10, 2019, 9:59 am
  #1513  
 
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
I discovered I had an oddly dated 5/2/19 mailer which didn't work of course. Just successfully used my last 5/15 mailer with instant approval. Now just 1 June 15 mailer left then will have to move on to business mailers.
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Old Jul 10, 2019, 10:54 am
  #1514  
 
Join Date: Jan 2014
Posts: 1,269
On the desirability of AA miles vs others, a WSJ article discussing AA's performance

This isnt the first time the airline has struggled with on-time arrivals and cancellations compared with competitors. In the annual Middle Seat scorecard of airline operational performance, American has ranked last or next-to-last in 10 of the past 11 years.
Subscription required, but here is a link to the full article.

WSJ - AA

But even with poor performance, it's hard to argue with free.
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Old Jul 10, 2019, 1:14 pm
  #1515  
 
Join Date: Apr 2007
Posts: 1,857
Originally Posted by LWT3
Subscription required, but here is a link to the full article.

WSJ - AA

But even with poor performance, it's hard to argue with free.
Yeah, there are definitely other airlines whose miles I would like to have just as much if not more. We just have to figure out how to get their credit card partners to give us a few million of them.
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