Today, I called to close a Biz card, (opened Jun 2019) and was offered: spend $1,000 in 1 cycle; earn 1,000 bonus miles in that cycle, for up to 9 cycles.

It's been a long time since I was offered a bonus for not closing. Although, for 9,000 miles, I'd rather get waterboarded than drag it out for 9 months like that.

Using emailers does not seem to stop them from coming to that account.

I have never been asked in 7+ years, even when having 5+ identical cards. Often a CSR will comment on it like I must be a great customer. I have a hard time disagreeing.

anyone know the subject line for these emails? I know I had one that expired in November, but I can't find it in my gmail (been searching all morning). ugh!

<NAME> - earn 50,000 bonus miles to jump start your AAdvantage membership.

The OFFICIAL answer, which I have used multiple times (yes, I did trade mark it, but you have my permission to use it all you want) is:

"Because it's such a great card" ! :p

Trust me, Citi CSRs have no answer for that. What are they going to say? No it's not? ;)

Rarely I've been asked that, over the years. And the first time, before I figured out the above response, the CSR, apparently talking to himself, said "you probably just want another sign up bonus..approved". :)

"I'm a collector."

"I'm a Citi AAdvantage card aficionado."

"My wife keeps insisting I get an updated card."

They laugh. We all know what's going on. They say congrats you're approved.

As an additional data point, based on todays CRS call about my app 2 days ago, apparently you won't get auto approved unless you enter your SS# correctly. :p

Took about 5 minutes for the CSR to change it on the app, and then get it approved. I also forgot to lower my $16,500 CL on my previous card, which hasn't even gotten here yet, so this time I only was approved for $12,500. TCCL was @$36K before this last app.

chat working for any of you guys? I keep getting a "Go back to the previous page or log in to continue your conversation" message when I'm clearly logged in.

I had the same issue with my spouces account for the last 2 months so have to call to cancel/reduce credit limit. My account does not have that issue. not sure how to go around that.

Have you tried (1) opening the session on an Incognito or Private browser window? (2) Using an entirely unrelated browser?

yep, tried incognito and a different browser. same issue.

I reduced credit lines and cancelled an AA card via chat earlier this week

Have the same issue with various browsers. Started about 3 months ago for me and last month for my wife.

Weird. Still the case for me, days later. I had to cancel/reduce CLs on several cards the old fashioned way - call.