Citi Extended Warranty [Consolidated]

Old Jan 4, 2019, 9:20 am
  #16  
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Originally Posted by mia
Does your card's coverage include this exclusion?
Not sure. I bought the AirPods on either my Prestige or AT&T Access More card.
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Old Jan 4, 2019, 1:43 pm
  #17  
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The Wikipost of this thread contains links to the benefits booklets for most cards.

Changes to Citi card insurance 11/23/14 and 5/15/2016.

Prestige has been updated since 2016, see here:

https://www.cardbenefits.citi.com/~/...R20_FINAL.ashx
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Old Jan 4, 2019, 3:03 pm
  #18  
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Thanks very much. Looks like I'll be okay with my claim, but we'll see.
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Old Jan 8, 2019, 2:59 pm
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Originally Posted by joe_miami
I thought there was a master thread for Citi extended-warranty questions but I couldn't find it with a search. I bought AirPods on a Citi card (which I still have) back in early 2017. The AirPods are now failing they won't hold a charge for more than about an hour and the one-year Apple warranty has expired. Apple is quoting $69/each to replace them, which is only about $20 less than the price for a new pair plus a new charging case.

My understanding is the AirPods should be covered under Citi's extended warranty for about another year. Has anyone filed a similar claim with Citi? I can't find any exemptions that would apply to failing batteries, but it's possible I missed something. I have the repair estimate and a case number from Apple. Thanks.
There is no "exemption for batteries." The Citi extended warranty does just that - extends the Apple's original warranty. So if Apple covers failing batteries in their warranty (which I'm sure they do), then so will Citi (or any other extended warranty).
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Old Feb 15, 2019, 9:27 pm
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Bump... Any recent data points about this?
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Old Jul 4, 2019, 8:27 am
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What was the outcome on this? I have an 18 month old Samsung Watch with a severely reduced battery capacity, and remembered that the card I used has this. Not sure if a battery falls under normal wear and tear, or a covered item.
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Old Jul 10, 2019, 11:56 am
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Bump
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade.

Thx
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Old Jul 11, 2019, 6:49 am
  #23  
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Originally Posted by DFW1972
Bump
With Citi taking away Extended Warranty on the Prestige, I'm definitely considering downgrading next year. But we purchased a few items using the Prestige specifically for the Extended Warranty (extra 2 years vs. 1 year). So... I'm definitely curious if anyone knows the answer to this if we downgrade.

Thx
I'm pretty confident that Citi's insurance provider (866-918-4670) knows the answer to your question.
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Old Jul 11, 2019, 11:22 am
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According to this post in the devaluation thread, it will not:

https://www.flyertalk.com/forum/31236940-post64.html

But given how pertinent the question is, it probably deserves its own thread.
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Old Aug 4, 2019, 12:57 am
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I had a claim for ~$35 for a Kindle Fire which died. I went around & round with them for 2 months before they finally paid it. They kept insisting that I take it to an "authorized repair center." Great, but Amazon does not have such a thing. I'd forward over chat transcripts from Amazon stating as much, but then it'd start all over again and they'd demand a repair bill from a repair shop. Finally I got ahold of someone who wasn't a script zombie, realized that it was only $35 for a new tablet...and approved it.
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Old Aug 6, 2019, 8:48 am
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Originally Posted by KRSW
I had a claim for ~$35 for a Kindle Fire which died. I went around & round with them for 2 months before they finally paid it. They kept insisting that I take it to an "authorized repair center." Great, but Amazon does not have such a thing. I'd forward over chat transcripts from Amazon stating as much, but then it'd start all over again and they'd demand a repair bill from a repair shop. Finally I got ahold of someone who wasn't a script zombie, realized that it was only $35 for a new tablet...and approved it.
Ugh.
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Old Aug 6, 2019, 11:22 am
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We've sent back Kindle Fires a few times to Amazon and been sent refurbished ones as replacement.

That might be faster/easier than dealing with Purchase Protection for this kind of event.
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Old Aug 6, 2019, 11:34 am
  #28  
mia
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Originally Posted by KRSW
I had a claim for ~$35 for a Kindle Fire which died.
Was the Kindle still in warranty?
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Old Aug 7, 2019, 11:00 pm
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The Kindle was a good 6 months out of warranty. Still well within the Citi warranty.
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Old Aug 8, 2019, 7:27 am
  #30  
mia
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Originally Posted by KRSW
The Kindle was a good 6 months out of warranty. Still well within the Citi warranty.
Thank you. This means it was an Extended Warranty claim, rather than a Purchase Protection claim. I have created a separate thread and moved this discussion into it.
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