Dec 13, 2018, 5:01 pm
Last edit by: muji
Secure messaging is no longer available via:
Services
Services
- Credit Card Services /
- Request a Credit Limit Increase /
- Request Your Card Agreement (at left)
- Request a Credit Limit Increase /
- login to your account via private browsing (seems to prevent a few issues)
- click this link https://online.citi.com/US/NCAO/card...argetAOApp=cli
- then click this link https://accountonline.citi.com/cards...ssageCenter.do
Citi Secure Message - now read only?
Dec 21, 2018, 4:14 pm
#62
Join Date: Aug 2011
Programs: many
Posts: 1,437
Yesterday the TOKEN= workaround was working fine for me in ff (but not chrome). Today I could not get SM send messenging to populate with any browser I was trying. I used chat today successfully for my request. Hopefully the workaround continues to be successful in the future.
Dec 21, 2018, 6:55 pm
#63
Join Date: Dec 2004
Posts: 5,630
Why the accounts of churners would be so flagged is not clear.
Dec 22, 2018, 11:11 am
#64
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
I asked why they would not close my acct while they had closed other people's. She said "Your account has offers associated with it". Makes no sense, and Citi agents make stuff up, but it's possible that some accounts are flagged as 'must try to retain' or something like that.
Call and see what the offers are
There is a whole thread about retention offers...
Dec 24, 2018, 4:49 am
#65
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,342
Ugh, I have the worst luck. I tried the wording that someone posted here to use in chat to request the additional 15K miles to my account for my new card. They said they couldn't help me (I had asked them to forward the request to the correct department) and instead gave me a phone number to call. That number is the same one they gave me when I had to call in to close my last card.
Dec 25, 2018, 1:15 am
#66
Join Date: May 2010
Posts: 448
Ugh, I have the worst luck. I tried the wording that someone posted here to use in chat to request the additional 15K miles to my account for my new card. They said they couldn't help me (I had asked them to forward the request to the correct department) and instead gave me a phone number to call. That number is the same one they gave me when I had to call in to close my last card.
Dec 25, 2018, 5:56 am
#67
Join Date: Aug 2015
Posts: 557
After 12 days, I still hadn’t received any confirmation of the bonus match (mail or email), so I chatted with Citi again. The CSR checked my account and copied/pasted the text confirming the 15k match approval, then gave me an extra 1k out of the blue for good measure.
Dec 25, 2018, 8:07 am
#68
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
I used the SM workaround twice on 12/11 then 12/15. Missed several phone calls from them then got a letter yesterday informing me I would get the additional 15K.
Dec 25, 2018, 8:19 am
#69
Join Date: Aug 2015
Posts: 557
Dec 25, 2018, 3:13 pm
#70
Join Date: Mar 2018
Posts: 139
Secure Message is back?
DoC is reporting that Citi Secure Message function might be back but I just logged in and can confirm I do not see it (as well as many of commentators on DoC.... oh well....link: https://www.doctorofcredit.com/ymmv-...cure-messages/
update: Edited for when I logged on to actually confirm for myself
update: Edited for when I logged on to actually confirm for myself
Last edited by SLINKYTRAVEL; Dec 25, 2018 at 3:57 pm Reason: Updating my attempt at logging for in
Dec 25, 2018, 3:17 pm
#71
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
DoC is reporting that Citi Secure Message function is back as of today.... link: https://www.doctorofcredit.com/ymmv-...cure-messages/ I haven’t tried it yet but will tomorrow. Merry Christmas
Dec 27, 2018, 9:49 am
#74
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,735
Dec 27, 2018, 3:27 pm
#75
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,738
Post the same info on Dec 14 Post 42, and confirmed it was working Post 44, in this very thread. I basically poked around after the initial way died. It has not been dead, but is under disguise!
See the bottom of Post 42. Note - there is also Request Card Agreement from the Customer Service drop down menu - that would NOT lead you to the SM but pull up an online email form for the purpose.
You must go thru the cumbersome way thru the side bar of the Request Credit Increase. It is at the same location as the previous "Email Customer Service" which was replaced by the "Request Customer Agreement" but the underlying redirection has not been changed, yet.
https://www.flyertalk.com/forum/30532133-post42.html
Also Ed Janowsky gave a precise steps on Dec 18 Post 50.
https://www.flyertalk.com/forum/30548070-post50.html
I thought everyone has known about this twist happened 2 weeks ago...
See the bottom of Post 42. Note - there is also Request Card Agreement from the Customer Service drop down menu - that would NOT lead you to the SM but pull up an online email form for the purpose.
You must go thru the cumbersome way thru the side bar of the Request Credit Increase. It is at the same location as the previous "Email Customer Service" which was replaced by the "Request Customer Agreement" but the underlying redirection has not been changed, yet.
https://www.flyertalk.com/forum/30532133-post42.html
Also Ed Janowsky gave a precise steps on Dec 18 Post 50.
https://www.flyertalk.com/forum/30548070-post50.html
I thought everyone has known about this twist happened 2 weeks ago...
Last edited by Happy; Dec 27, 2018 at 3:38 pm
