Last edit by: muji
Secure messaging is no longer available via:
Services
Services
- Credit Card Services /
- Request a Credit Limit Increase /
- Request Your Card Agreement (at left)
- Request a Credit Limit Increase /
- login to your account via private browsing (seems to prevent a few issues)
- click this link https://online.citi.com/US/NCAO/card...argetAOApp=cli
- then click this link https://accountonline.citi.com/cards...ssageCenter.do
Citi Secure Message - now read only?
#1
Original Poster
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,442
Citi Secure Message - now read only?
I just logged in to use SM to close a old AA card. Surprisingly I can't find a way to send a SM now. All of the old messages are there along with a message
"The Secure Message Center is a convenient way for Citi to send you information about your account. Messages will remain in your inbox for 6 months after the date they are posted. If you have questions or need assistance, please visit Citis Contact Us page."
Tried to use the chat function on Contact Us and it seems to be unavailable (probably because it's Sunday?)
Anyone else see this?
"The Secure Message Center is a convenient way for Citi to send you information about your account. Messages will remain in your inbox for 6 months after the date they are posted. If you have questions or need assistance, please visit Citis Contact Us page."
Tried to use the chat function on Contact Us and it seems to be unavailable (probably because it's Sunday?)
Anyone else see this?
#2
Join Date: Feb 2009
Posts: 6,574
#3
Join Date: Nov 2012
Location: SMF
Posts: 45
I went to do the same thing and found the same as you bigshooter: read only on older accounts. A week ago I tried to send an SM for bonus match on my newest account, but I kept getting a message saying 'this feature is not available for this account'. Now that same newest account sends me to the read only inbox as you described.
#4
Original Poster
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,442
Didn't see the DoC post... I must have beat them to the punch Glad it wasn't just me.
Happy I got my 75k match in before they shut it off.... My next mailer is for 50/$3k + 10/$3k so I guess I'll find out how chat feature works then.
Happy I got my 75k match in before they shut it off.... My next mailer is for 50/$3k + 10/$3k so I guess I'll find out how chat feature works then.
#6
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
IMPORTANT; Workaround for SM from reader at DOC. You just go through the Services tab to credit card services tab, select credit increase and then choose email customer service on the left hand side. . Voila you can again send SM on anything you want!
Last edited by mia; Nov 14, 2018 at 7:37 am Reason: Combine cross posts from two threads.
#7
Join Date: Dec 2004
Posts: 5,624
But do they do what you ask (extra miles, reduce limit, close account), or have they eliminated most of the SM staff or reduced their powers? Will need data points.
Last edited by SeeBuyFly; Nov 12, 2018 at 10:08 am
#8
Join Date: Jan 2012
Posts: 219
#9
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
"We have forwarded your inquiry to the appropriate department for handling. Within 72 hours, you will receive an email notice that we have replied to your inquiry. At that time, simply log into Account Online to view the response."
#10
Join Date: Feb 2017
Posts: 95
I suppose reading Citi's reply follows the same process. Will report back once they have replied.
#11
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,578
I SMd this way . No reply, no email we will forward to correct dept. nothing shows but my SM With no response yet . Its been 10 hours plus .
How long did it take others for any correspondence ?
#12
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
Peter, I sent SM and received an automated email message but no further response. Sent about 12 hours ago. Will update to make sure its not a black hole.
#13
Join Date: Feb 2017
Posts: 95
#14
I chatted with citi to close a card and they refused and said I had to call. HOWEVER, they replied with the following:
I am sorry to inform that, Currently we are upgrading our website and the secure message center is discontinued to make room for the new option to send messages. Soon the new version of the site will be launched.
#15
Join Date: Feb 2017
Posts: 95