Dec 13, 2018, 5:01 pm
Last edit by: muji
Secure messaging is no longer available via:
Services
Services
- Credit Card Services /
- Request a Credit Limit Increase /
- Request Your Card Agreement (at left)
- Request a Credit Limit Increase /
- login to your account via private browsing (seems to prevent a few issues)
- click this link https://online.citi.com/US/NCAO/card...argetAOApp=cli
- then click this link https://accountonline.citi.com/cards...ssageCenter.do
Citi Secure Message - now read only?
Mar 4, 2019, 1:08 pm
#107
Join Date: Sep 2006
Location: Teaneck, NJ
Programs: SPG Gold, HHonors Gold, IHG Platinum, Marriott Silver
Posts: 699
Has anyone received a match in the last few weeks via SM? I've sent 3 messages over the last 3 weeks, and no response. Before this I'd get an email from Citi saying they've added 15K to my account.
Mar 5, 2019, 10:14 am
#108
Join Date: Dec 2016
Programs: UA 1K
Posts: 132
I sent an SM in on Saturday, and am still waiting. Will keep you posted.
Mar 5, 2019, 12:22 pm
#109
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,760
UPDATE
A snail mail arrived today confirming the match. Mail dated Feb 27, request was made on Feb 22.
Last edited by Happy; Mar 5, 2019 at 2:33 pm
Mar 5, 2019, 2:10 pm
#110
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
The one before came by email, after 10 days.
Mar 20, 2019, 5:04 pm
#111
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,013
1 - what is the AA match everyone speaks of?
2 - is SM truly gone still, and if so, is it possible to close an account via chat w/o calling in? I'm wanting to get the Premier card for my wife but she will not want to have to call in to close the account to avoid the fee in the future.
2 - is SM truly gone still, and if so, is it possible to close an account via chat w/o calling in? I'm wanting to get the Premier card for my wife but she will not want to have to call in to close the account to avoid the fee in the future.
Mar 20, 2019, 5:23 pm
#112
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
See this thread:
https://www.flyertalk.com/forum/citi...-matching.html
Read the Wikipost, in particular item 12.
https://www.flyertalk.com/forum/citi...-matching.html
Read the Wikipost, in particular item 12.
May 28, 2019, 8:54 pm
#115
Join Date: Jul 2009
Location: SEA
Posts: 2,556
I can no longer get Chat to open (using two different browsers: Safari; Chrome) over the past 2 weeks or so, trying at various times of the day and evening.
Getting Chat to open in Chrome rarely worked for me over the past few months, while Safari had been working.
Now neither works for me. No secure message option; no Chat option now.
Is anyone else having this Chat issue?
Getting Chat to open in Chrome rarely worked for me over the past few months, while Safari had been working.
Now neither works for me. No secure message option; no Chat option now.
Is anyone else having this Chat issue?
Jun 1, 2019, 2:29 pm
#117
Join Date: Jul 2009
Location: SEA
Posts: 2,556
The other day I had to call in to lower a credit line since Chat was still not working for me. The agent told me that others have also reported this Chat-not-accessible issue, and that some customers cannot even log into their accounts.
Jul 21, 2019, 12:01 pm
#118
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
I should be able to upload requested documents through online banking like I can via secure message with Schwab... But I guess that's the difference between the two companies. You can have $0 in your account with Schwab and will almost certainly receive better customer service than if you're someone with $50,000 or more in assets with Citi. It's pathetic.
People with Citi Priority or Gold status should be able to skip the automated system, not have a hold time, and be greeted by a super-friendly, knowledgable customer service representative that will bend over backwards for them. Instead, I get someone who has an accent, doesn't know what they're doing, and doesn't want to help. Citi literally prevents any computer error on their part not be overridden by even the higher ups. Like how can you run a business like that with your higher net worth customers?
There's really no reason to clog up the phone lines because Citi doesn't want people to message them, and their worthless chat reps can barely help... And I'm Citi Priority.
Aug 17, 2019, 6:47 pm
#120
Join Date: Feb 2016
Posts: 292
It's just another way for Citi to give their customers the middle finger.
I should be able to upload requested documents through online banking like I can via secure message with Schwab... But I guess that's the difference between the two companies. You can have $0 in your account with Schwab and will almost certainly receive better customer service than if you're someone with $50,000 or more in assets with Citi. It's pathetic.
People with Citi Priority or Gold status should be able to skip the automated system, not have a hold time, and be greeted by a super-friendly, knowledgable customer service representative that will bend over backwards for them. Instead, I get someone who has an accent, doesn't know what they're doing, and doesn't want to help. Citi literally prevents any computer error on their part not be overridden by even the higher ups. Like how can you run a business like that with your higher net worth customers?
There's really no reason to clog up the phone lines because Citi doesn't want people to message them, and their worthless chat reps can barely help... And I'm Citi Priority.
I should be able to upload requested documents through online banking like I can via secure message with Schwab... But I guess that's the difference between the two companies. You can have $0 in your account with Schwab and will almost certainly receive better customer service than if you're someone with $50,000 or more in assets with Citi. It's pathetic.
People with Citi Priority or Gold status should be able to skip the automated system, not have a hold time, and be greeted by a super-friendly, knowledgable customer service representative that will bend over backwards for them. Instead, I get someone who has an accent, doesn't know what they're doing, and doesn't want to help. Citi literally prevents any computer error on their part not be overridden by even the higher ups. Like how can you run a business like that with your higher net worth customers?
There's really no reason to clog up the phone lines because Citi doesn't want people to message them, and their worthless chat reps can barely help... And I'm Citi Priority.
I'm Preferred Rewards with BoA and haven't really noticed any difference in the service vs before becoming Preferred. Still long hold times and inconsistent reps.