Citi Secure Message - now read only?

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Old May 28, 19, 9:51 am   -   Wikipost
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Last edit by: muji
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Secure messaging is no longer available via:
Services
  • Credit Card Services /
    • Request a Credit Limit Increase /
      • Request Your Card Agreement (at left)
However, it may be available via (but as of late May 2019 this method, too, seems to be not working):
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Old Nov 13, 18, 6:46 pm
  #16  
 
Join Date: Jul 2009
Location: SEA
Posts: 2,556
Originally Posted by Carl Christensen View Post
I chatted with citi to close a card and they refused and said I had to call.
I was able to lower a credit limit (something I used to do via secure message) via chat yesterday.
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Old Nov 14, 18, 8:18 am
  #17  
 
Join Date: Feb 2017
Posts: 91
A new development: I had used the trick to send a secure message. Nothing happened in 24hrs. Came to the office this morning to find a voice mail from C*ti on my work phone (why?) left at 8.40pm last night. "We have received your request for bonus match sent via secure message. We will get in touch with you tomorrow regarding your request." Now, the big question is whether to answer C*ti's follow-up call. Not looking good folks; not looking good
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Old Nov 14, 18, 8:48 am
  #18  
 
Join Date: Jun 2012
Posts: 315
Chat Agent Said "Citi working on it as we speak"

The other day I really needed to send a SM regarding a statement's missing bonus miles, but encountered the issue. I attempted to Chat, which was a complete waste of 30 minutes! The Chat agent couldn't put the missing miles into my account and gave inaccurate info on when they would be credited, and then advised me to call. Really don't have time for all the back and forth right now. A simple SM usually does it. The Chat agent said Citi was "working on the site as we speak" and the SM or equivalent should be restored/updated soon. Let's hope that's right!
miles4sheli is offline  
Old Nov 15, 18, 10:46 am
  #19  
 
Join Date: Jan 2017
Programs: AA, United
Posts: 9
SM for a match from 60k to 75k miles. Account credited with 15k miles in 24 hours.
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Old Nov 15, 18, 1:49 pm
  #20  
 
Join Date: Aug 2012
Posts: 379
Sent an SM thru the regular "Contact Us" to close a card 2 days ago. The card was close today.
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Old Nov 15, 18, 2:14 pm
  #21  
 
Join Date: Mar 2011
Location: BDL, JFK
Posts: 631
I successfully closed a citibusiness card using the SM workaround.
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Old Nov 15, 18, 2:40 pm
  #22  
 
Join Date: Feb 2017
Posts: 91
Another DP: got a phone call from C*ti after sending a SM using the workaround. The rep said they we 'decommissioning' their secure message center and could not reply. Hence, the call. Matched from 40K mailer to 60K. Already met min spend for 40K.
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Old Nov 15, 18, 2:56 pm
  #23  
 
Join Date: Feb 2012
Posts: 2,675
I tried a chat window as an alternative. But somehow, the only way for me to type in the chat window (or even get a cursor in there) was to hold a mouse pointer in the chat window while typing with the other hand. Alternatively I could type a response in a Note pad, then cut & paste it into the chat window.
The above problem was equally experienced in Firefox and Opera browsers so far. There have been no other websites with such a weird issue.

As far as the agent's response, it was the same/faster than using SM.
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Old Nov 15, 18, 4:24 pm
  #24  
 
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 977
Originally Posted by MaxVO View Post
I tried a chat window as an alternative. But somehow, the only way for me to type in the chat window (or even get a cursor in there) was to hold a mouse pointer in the chat window while typing with the other hand. Alternatively I could type a response in a Note pad, then cut & paste it into the chat window.
The above problem was equally experienced in Firefox and Opera browsers so far. There have been no other websites with such a weird issue.

As far as the agent's response, it was the same/faster than using SM.
Dude, seriously, upgrade from Windows XP...don't you think it's about time?
edit: guys, I was only joking...who uses XP nowadays?

Last edited by fredc84; Nov 16, 18 at 8:59 am
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Old Nov 15, 18, 5:10 pm
  #25  
 
Join Date: Feb 2012
Posts: 2,675
Originally Posted by fredc84 View Post
Dude, seriously, upgrade from Windows XP...don't you think it's about time?
No, I don't have XP.
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Old Nov 16, 18, 7:54 am
  #26  
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Join Date: Apr 2014
Programs: Hilton - Diamond, IHG - Spire Amb
Posts: 895
Originally Posted by MaxVO View Post
I tried a chat window as an alternative. But somehow, the only way for me to type in the chat window (or even get a cursor in there) was to hold a mouse pointer in the chat window while typing with the other hand. Alternatively I could type a response in a Note pad, then cut & paste it into the chat window.
The above problem was equally experienced in Firefox and Opera browsers so far. There have been no other websites with such a weird issue.

As far as the agent's response, it was the same/faster than using SM.
Originally Posted by fredc84 View Post
Dude, seriously, upgrade from Windows XP...don't you think it's about time?
I too had that problem with latest version of windows and chrome.
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Old Nov 16, 18, 9:02 am
  #27  
 
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 977
Originally Posted by Carl Christensen View Post
I too had that problem with latest version of windows and chrome.
I have run into problems of this type for other things but it wasn't necessarily a windows issue or the site. If you have some security plugins for your browser or even the security settings for the browser itself set a certain way, that can interfere with how the websites function. May not be the case for you, but it is a possibility.
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Old Nov 17, 18, 5:50 pm
  #28  
 
Join Date: Dec 2004
Posts: 5,120
Originally Posted by zmicer88 View Post
The rep said they we 'decommissioning' their secure message center and could not reply. Hence, the call.
I sent a request to close an account. No reply, but account was closed.
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Old Nov 21, 18, 1:20 am
  #29  
 
Join Date: Jun 2001
Location: CA & Europe
Programs: AA Life-Plat 5MM, HH Diamond, IHG Plat, UA, BA
Posts: 676
I sent SM Sunday Nov-18, no reply after 2 working days (Mon+Tue).
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Old Nov 22, 18, 8:26 pm
  #30  
 
Join Date: Jun 2010
Location: NYC
Posts: 149
Originally Posted by SeeBuyFly View Post
I sent a request to close an account. No reply, but account was closed.
Same here. No reply but account closed
James Ben is offline  

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