Extended Warranty claim for item purchased with Citi Hilton card?
Nov 3, 2018, 5:27 am
#1
Original Poster
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
Extended Warranty claim for item purchased with Citi Hilton card?
I would really appreciate some help.
In 2016 I bought a Dyson Vacuum with a Citi Hilton card. It came with a two year warranty. The manufacturer warranty ended a few months ago and the Dyson quit working about 3 weeks ago. In January of this year Amex bought the Hilton card and converted it to a Amex Hilton Ascend card. About two months ago I upgraded the card to the Aspire. I contacted Citi about the warranty and they say it's an Amex card now, file through them. I did and it was denied since it was bought with a Citi card. Wouldn't you think when Amex bought the card they took over responsibility for warranties?
Any idea on how I should proceed?
In 2016 I bought a Dyson Vacuum with a Citi Hilton card. It came with a two year warranty. The manufacturer warranty ended a few months ago and the Dyson quit working about 3 weeks ago. In January of this year Amex bought the Hilton card and converted it to a Amex Hilton Ascend card. About two months ago I upgraded the card to the Aspire. I contacted Citi about the warranty and they say it's an Amex card now, file through them. I did and it was denied since it was bought with a Citi card. Wouldn't you think when Amex bought the card they took over responsibility for warranties?
Any idea on how I should proceed?
Nov 3, 2018, 5:45 am
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
https://hiltonhonors3.hilton.com/en/...-card-faq.html
I read this to mean that Citi's insurer is still responsible, but that you cannot file the claim online.
You will retain your Citi Hilton Honors Card travel and shopping protection benefits for purchases made using your Citi Hilton Honors Card before January 30, 2018. You may file a claim on and after January 30, 2018 under the current benefit terms, but only for purchases made before January 30, 2018 using your Citi Hilton Honors Card. Please note that you will not be able to file a claim online after January 29, 2018.
Nov 3, 2018, 6:26 am
#3
Original Poster
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 879
I also thought Citi would be the first place to start. Unfortunately when I called the Citi Claims Department they said all records were transferred to Amex. After my 3rd call I have asked for a Supervisor from Citi claims to return my call. I'll update when that happens.