Citi bank has an "F" rating with Better Business Bureau?
Jul 21, 2018, 6:06 pm
#1
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Join Date: Jun 2007
Location: PDX
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Citi bank has an "F" rating with Better Business Bureau?
Signed-up for the American AAdvantage Platinum Select card about a month or so ago and I noticed a double-charge for two AA tickets that I purchased earlier this month. Normally with other banks, if this happens, I simply go online, click the dispute button, and it's taken care of relatively quickly and easily. With Citi bank, I disputed the charges, but then was told I had to contact AA so I contacted AA and they said I would need to contact Citi bank...basically playing ping pong here and I'm thinking I may need to go ahead and pay the double charges to avoid interest charges while I continue fighting for the double charges to be reversed. Just for "fun", I decided to check their rating with the BBB and I couldn't believe they have an F rating and aren't even accredited....I checked to see what Bank of America's rating was just to see if this was "typical" and they had a B- and WERE accredited.
https://www.bbb.org/new-york-city/bu...ew-york-ny-140
https://www.bbb.org/new-york-city/bu...ew-york-ny-140
Jul 22, 2018, 6:09 am
#2
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Signed-up for the American AAdvantage Platinum Select card about a month or so ago and I noticed a double-charge for two AA tickets that I purchased earlier this month. Normally with other banks, if this happens, I simply go online, click the dispute button, and it's taken care of relatively quickly and easily. With Citi bank, I disputed the charges, but then was told I had to contact AA so I contacted AA and they said I would need to contact Citi bank...basically playing ping pong here and I'm thinking I may need to go ahead and pay the double charges to avoid interest charges while I continue fighting for the double charges to be reversed. Just for "fun", I decided to check their rating with the BBB and I couldn't believe they have an F rating and aren't even accredited....I checked to see what Bank of America's rating was just to see if this was "typical" and they had a B- and WERE accredited.
https://www.bbb.org/new-york-city/bu...ew-york-ny-140
https://www.bbb.org/new-york-city/bu...ew-york-ny-140
Expect to explain Citi's products to their very own people. Expect to hang up and call again multiple times to get the simplest of tasks done. Expect to frequently get reps with heavy accents.