Citi retention offers (all cards)

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Please mention the exact card you're talking about when posting info about retention calls in this thread.

For older reports, see the threads for:
2009-2013
2014-2015
2016-2017

Table of Contents

What is a Retention Offer?
The Process
Tips

Reported Offers
ThankYou Prestige
ThankYou Premier
ThankYou Preferred
AA Platinum
AA Gold
AA Amex
AA Executive
AA Business
Hilton Reserve
Hilton Signature
AT&T Access More
What is a Retention Offer?

Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.

The Process

In order to start the process, call the number on the back of the card and explain that you wish to cancel your card (because _________. If you provide a specific reason, AF, want to concentrate on cards with more miles, etc. they can focus on offers that meet your goals in calling).

Being vague and saying things like "I'm not sure I want this card," or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion. Just because you say you want to cancel does not mean that you have to.

You will generally be sent to a Retention Specialist who has a list of offers (or none) for each card based on your history with Citi, use of the card, etc. Offers may include statement credits, points, or a combination of both and are frequently linked to required spending or purchases on the card.

You can contact Citibank's Retention Department directly at 800-444-2568 and avoid the front line customer service reps. Directly calling retention appears to no longer work. Please report if you are able to get through. Update: 10/10/2016- Number still does not work.

Starting approximately 20 Jun 2016, the retention department became unavailable. Reports 26 Jul 2016 indicate that it is once again open. You must be transferred as the direct number no longer works.

Tips

Note that if there are no retention offers, the rep may just initiate the process of cancelling the card on his/her own. When I had no offers presented and no offer to transfer to retention, the rep asked 'are you aware you may not be able to open this account in the future if you close it?'. then I told him I need to use up my thank you points and to not close it today, he confirmed the account is not being closed today and offered to transfer me to the TY points dept who can help me use my points then they'd transfer me back to who would cancel my card. I told him I'd just use it online myself, he confirmed the card is not being cancelled and hung up. Then later, got a voicemail saying he was too late and that the card was already cancelled. Trying to fix this now but be very careful.

Be aware that Retention Specialists are compensated based on the number/percent of card holders they can retain and to some extent based on the offers they use. These are people with jobs who can be helpful but have little discretion in what is available although some discretion in which offers they tell you about.

Unless the Retention Specialist is being a complete &#*@%, you should probably accept an offer and then close via SM so that you don't ding the rep for something over which they have little control. You can ask the same rep about multiple cards of different varieties, even AA and HHonors, although personal and business cards are handled by different groups.

Some reps will tell you all available offers, others with offer you the one that seems to best fit what you requested, others will offer the least lucrative first and then wait. So, even if you like a specific offer, it is probably worth saying, "I like that but are there any other offers?" to see if there is something better or something that can be added. They will not waive the AF but will often give you a statement credit that covers or partially covers the fee.

For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.

Reported Offers
Please update with your offer under the respective card with date of the offer (mm/dd/yyyy), how long you had the card, and yearly spend.

ThankYou Prestige
For data points from 2015 and earlier, please see post #1235
  • (March 2016) 4 additional ThankYou points/$ for restaurant purchases up to 50,000 bonus points, over the next 6 months
  • 3/19/2016 - Opened for 11 months with $15k in spend - Offered 10,000 bonus points for spending $3,000 in 6 months or $200 Statement credit for spending $4,000 a month for the next three months
  • 4/27/2016 - No real spend except for some minor Amazon purchases, was offered 10k TYP, $200 credit or 50k TYP GGD. Took the last offer.
  • (June 2016) 4 additional ThankYou points/$ for restaurant purchases up to 50,000 bonus points, over the next 6 months
  • (8/8/2016) $200 statement credit for spending $4000 per month for 3 months or 10,000 ThankYou points for spending $3000 over a period of next 6 months
  • (24/8/2016) $200 statement credit for spending $4000 per month for 3 months, or 1 additional point per purchase for 6 months up to 50k points or 4 additional points for travel purchases for 6 months up to 35k points (~$5k spend). I took the last option.
  • (9/2/16) Spent probably 30k in last year, CitiGold status, last took offer maybe 11 months ago. Mentioned fee was coming up, and letter detailing benefit cuts. Nothing was offered. Seems like the rep was suggesting to call back after the prior accept offer was 1yr. Second time we have been shot down on offers, last time was 6m ago on this card.
  • (9/14/16) 4 additional ThankYou points/$ for air, hotel, car rental, travel agency, or $200 statement credit for spending $4000 per month for 3mo, or 10,000 ThankYou points for spending $3000 over a period of next 6 months.
  • (9/28/16) 4 additional TU points/$ for air, hotel- upto 35000 for next 6 months, or $200 statement credit for spending $4000 per month for 3mo, or 10,000 TU points for spending $3000 over a period of next 6 months , or 1 additional points on all purchase upto 50000 for next 6 months. Took 50 k points offers.
  • (10/13/16) 4 additional TYP points/$ for air, hotel, car rental up to 35000 for next 6 months, or $200 statement credit for spending $4000 per month for 3mo, or 10,000 TU points for spending $3000 over a period of next 6 months , or 1 additional points on all purchase upto 50000 for next 6 months. Took 4 additional TYP on travel since I'm set to book a number of hotels / flights and can max out the 35k bonus.
  • (10/18/16) 4 additional TYP points/$ for air, hotel, or car rental up to 35k for next 6 months; or $200 statement credit for spending $4k per month for 3mo; or 10k TU points for spending $3k over a period of next 6 months; or 1 additional points on all purchase upto 50k for next 6 months. Note: Had previously accepted a retention offer from Citi 7 months ago on a different card (Exec)
  • (11/4/16) $200 statement credit for spending $4k/mo for 3mo ($12k total); or 4 additional TYP points/$ for air, hotel, or car rental up to 35k for next 6 mo; or 1 additional TYP point/$ for all dining up to 10k for next 6 mo; or 1 additional TYP on all purchases upto 50k for next 6 mo.
  • (11/17/16) $100 statement credit with no spend required, no other offers
  • (12/29/16) $100 statement credit with no spend required, no other offers. 22k spend last year.
  • (03/08/17) $200 statement credit for spending $4k/mo for 3mo ($12k total); or 4 additional TYP points/$ for air, hotel, or car rental up to 35k for next 6 mo. No statement credit was offered with no spend required. CitiGold client ATM.
  • (3/2017) $200 statement credit for spending $4k/mo for 3mo ($12k total); or 4 additional TYP/$ for air, hotel, car up to 35k for next 6 mo; or 1 extra TY point on all purchases for up to 6 mos; or 1 additional TY on either dining/entertainment or travel up to 10K points for 6 mos; or 10,000 TY points for $3000 spend within 6 months
  • (4/4/2017) $200 statement credit for spending $4k/mo for 3 mo; or 1 extra TYP for next 6 mo; or 10,000 TY points for $3000 within x mo (I forgot whether 3 or 6)
  • (4/4/17) $200 statement credit for $4K spend for each of the next 3 months; 1 extra TYP for all spend over the next 6 months (50K max); 10K TYP for $3K spend within the next 6 months. Had card for one year, $14.5K spend, Citigold customer.
  • (5/2/17) $200 statement credit for $4K spend for each of the next 3 months; 10k TYP Without spend requirements . Had card for one year, $30k spend. Not citigold
  • (5/10/17) First time renewal, in the weird Citigold loophole where I had Citigold last year then downgraded to a basic checking account to get the lower annual fee of $350, but my credit limit on the card is low enough where the fee is $275. $7K spend in the past year. I had mentioned the loss of Admirals Club access, they offered to convert the card to the AA Executive, which I declined. Five actual offers: (1) $200 statement credit after spending $4,000 each month for three consecutive months, (2) 5,000 TYP for $3,000 total spend in next six months, (3) +1 TYP/$ on all purchases over the next six months, maximum of 50,000 TYP bonus, (4) +1 TYP/$ on dining/entertainment purchases over the next six months, max 10,000 TYP bonus, (5) +1 TYP/$ on travel purchases over the next six months, max 10,000 TYP. Took the extra point on all purchases over the next six months.
  • (6/6/17) Offered 10K points for $3k spend in 6mos or 1 extra point on all spend for 6mos (upto 50K TYP points).
  • (6/21/17) Offered $200 for $4k spend in each of next 3 months or 5000 points for $3000 spend in next 6 months-declined.
  • (6/23/17) $450 AF waiver (annual spend $50K-$75K).
  • (6/26/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles.
  • (7/05/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted it.
  • (7/13/17) $50 statement credit for $1500 spending per month for 7 months
  • (7/19/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted.
  • (7/25/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted it.
  • (7/29/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted.
  • (8/9/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted.
  • (8/19/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted.
  • (8/23/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles - OR - 1 extra TY point per dollar up to $50k purchases - OR 5k TY points after $3k spend within 6 months. I took first offer. Card has been open 2 years 4 months.
  • (9/23/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted.
  • (10/6/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles - OR - $200 one-time statement credit after spending $4000 in EACH of the next 3 months - OR - 1 extra TY point per dollar up to $50k purchases - OR 10k TY points after $3k spend within 6 months. I took first offer.
  • (10/20/17) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles. Accepted.
  • 1/5/2018 Option 1 $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles Option 2, 1 addition points up to 50k in 6 months. Option 3: 10k points for 3k spend in 3 months
  • 1/16/18: Option 1 $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles (didn't ask for more options)
  • (5/6/18) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles - OR - 1 extra TY point per dollar up to $50k purchases
  • 6/13/18 No offer but "call back later". My 4th night free benefit more than makes up for the fee so I did not cancel.
  • (7/6/18) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles
  • (10/9/18) $100 statement credit and 2500 TYP as a courtesy for keeping the card open, no terms. Gladly taken, obviously.
  • (12/6/18) $50 statement credit per billing cycle when spending over $1500 for the next 7 billing cycles
  • (5/30/19) No offer. Only had $4500 spend in 2018. 4th night free wouldn't be much value over $200. Cancelled.
  • (6/14/19) 5000 TYP as a courtesy. No spend requirement. Kept card open for now.
  • (7/3/19) AF due in Aug (still $350). No offer. Kept card open as it's worth while @ $350 AF
  • (8/1/19) No offer (called once before AF posted, once after). 5000 TYP as a courtesy. Kept card open (but will probably cancel in a year when AF goes up)
  • (8/15/19) No offer (agent said "not retention eligible"). Spent ~$10k last year, had card 4 years

ThankYou Premier
For data points from 2015 and earlier, please see post #1235
2/17/16 Spend $3000 in 3 months, and get $95 credit
2/17/16 Spend $1000 for 3 consecutive months and get $95 credit and 1000 point bonus.
4/18/2016 Offered spend $1000 for 3 consecutive months and get $95 credit. 2nd offer was 5 purchases of $10 or more in 3 months and get $50 credit.
5/12 Same offer as above (4/18) spend was a little over minimum to get bonus
5/17/2016 Spend $1000 for 3 consecutive months and get $95 credit and 1000 point bonus.
5/24/16 Spend $1000 for 3 consecutive months and get $95 credit and 1000 point bonus. Opened 13 months ago, ~$10K spend prior yr, annual fee recently posted. Chose downgrade to Preferred with bonus offer 6K TY after $300 spend.
NOTE: The $1k per month for 3 months is not based on calendar or statement months, but rather goes into effect the first business day after accepting the offer. I accepted the offer on 5/17 and the month began 5/18. If you are going to accept this offer be sure to clarify the beginning and ending dates of each month.
7/8/16 No offer of any kind, ($15k spend last 12 months) rep did not offer to transfer me to retention and sounded like he was starting the process of closing the account by asking me to confirm that I may not be able to open it again in the future. I told him that I need to use up my TY points before closing and told him to stop cancelling. He confirmed the account is not being cancelled. Will call again later but wonder if I have a note on my account already. [update: rep cancelled my card despite confirming he won't be closing the account, groan]
7/12/2016 After a week+ of no offers, no transfers, and no one picking up the phone, I gave up and took the downgrade to Preferred so as to keep TYPs associated with account. No offers associated with Preferred. Yes, I have s------ the pooch with respect to bonus clock, but with bonuses disappearing on virtually all TYP cards at moment, didn't seem worth paying more now for a hazy payoff (maybe) in future. Maybe $6-7K spend in year I had card.
7/26/16 received 3 offers:
$95 statement credit for spending $3K in the next 3 months
$50 statement credit for making 5 purchases of $10 or more over the next 3 months
$95 statement credit + 1000 TYP for spending $1K per month for the next 3 months (accepted this one)
8/5/16 - Offered 10k TYP for $3k spend in 3 months
8/5/16 - No offers on the account for AF... Received an offer several months ago for 4 bonus pts/$1 on Travel though.
8/12/16 - 5k TYP afer $1k spend in 3 months OR $95 + 1k TYP after $1k spend each month for 3 months
8/19/16 - $95 + 1k TYP after $1k spend each month for 3 months
8/24/16 - received 4 offers:
+ $95 + 1k TYP after $1k spend each month for 3 months;
+ 10,000 TYP after $3k spend over 6 months;
+ 7500 TYP after $1k spend over 3 months;
+ 2 bonus TYP/$ up to 34,000 bonus TYP
9/9/16 - first renewal - 9.3k spend in 12 months, 3 offers:
+ $95 credit for 3k spend in 3mo
+ $50 credit for 5 purchases of $10+ in 3 mos
+ 7,500 TY points for 1k spend in 3 mo (ACCEPTER)
10/14/16 - $95 and 1k TYP after 1k spend each month for 3 months or 2x extra TYP per $ spent for 6 months up to 35k points
10/18/16 - first renewal - 18K spend in 12 months 95+% in bonus categories; 1 offer: $95 credit for $200 spend in 2mo AND 16 billing cycles of 500 bonus pts for $500+ spend in the cycle.
10/25/16 - first renewal - 5K spend in 12 months; six offers: (1)$95 statement credit for $3,000 spend in 3 months, (2) $95 statement credit + 1,000 TYP for $1,000 spend each month for 3 months, (3) 10,000 TYP for $3,000 spend in 6 months, (4) 7,500 TYP for $1,000 spend in 3 months, (5) $50 statement credit for five $10+ transactions in 3 months, (6) Additional 2 TYP/$ (in addition to exisiting bonuses, max 35,000 bonus TYP) over the next six months
2/15/17 - first renewal (10k spendings); 2 offers (1) $95 + 1,000 TYP for $1000 spendings over 3 months. (2) 2 additional points over existing, max of 35k TYP over the next 6 months. I took the #2.
2/23/17 - First renewal 15-20k spend in the 12 months. Received 2 offers: 1) $95 statement credit + 1,000 TYP for $1,000 spend each month for 3 months; 2) $95 credit for $200 spend in 2 months (2 billing cycles) + 16 billing cycles of 500 bonus points for $500+ spend in the cycle (Accepted)
3/3/17 - $95 plus 1k bonus TYP after spending $1k per month for 3 months. Held card for 1 year and spent $8.5k. Paid the annual fee in Feb., and had called on 2/21 and received no offers.
3/8/17 - Had card for 1 year and 31K spend. I got 3 offers: (1)$95 statement credit for $3,000 spend in 3 months (2)10,000 TYP for $3,000 spend in 3 months (3)Additional 2 TYP/$ (in addition to existing bonuses, max 35,000 bonus TYP) over the next six months - Took the 3 offer.
3/13/17 - First renewal. 3 offers. 1) $95 statement credit + 500 TYP, $1500 spendings over 3 months. 2) 10,000TYP, $3000 spendings in 3 months. 3) +2 TYP for 6 months up to 35k TYP. Took offer #3
3/18/17 - First renewal. 2 offers 1) $95 statement credit + 1000 TYP for $1000/month spend for 3 months. 2) $95 statement credit for $3000 spend within 3 months. Took offer 1.
5/1/17 - Second renewal. $95 statement credit + 1000 TYP for $1000/month spend for 3 months. Accepted.
5/15/17 - Second AF. $95 statement credit for $3k spend in 3 months. Accepted.
5/26/17 - Second renewal. $95 statement credit for $3k spend in 3 months. Accepted.
5/27/17 - 5th renewal. Moderate spend. 4 offers: 1) $95 statement credit after $3K spend in 3 months; 2) $95 statement credit + 1K TYP after $1K spend per month x 3 months; 3) $50 credit after 5 purchases > $10 in the next 3 months; 4) 10K TYP after $3K spend in 6 months. Took #4.
5/30/17 - First renewal, perhaps about $5k spend. 3 offers (1st two mentioned without promoting, 3rd mentioned only after I asked about offers with bonus points): 1) $95 statement credit after $1000 spend in each of the next 3 months. 2) $95 statement credit PLUS 10k TYP after $3000 spend in 3 months. 3) +2 TYP for 6 months up to 35k TYP. Took #3.
6/1/17 - Second renewal, minimal spend (<$1k). Two offers: $95 statement credit + 1000 TYP after $1000 spend in each of next 3 months, then 10,000 TYP after $3000 total spend in next 6 months. Rejected both and elected to downgrade to ThankYou Preferred.
6/12/17 - second renewal, minimal spend ($3k spend from the offer last year). 4 offers: 1. $95 credit + 1000 TYP after $1k spend for the next 3 months, $1k per month, 2. $95 credit after $3k spend in 3 months, 3. $50 credit after $10 x 5 times in the next 3 months, 4. 5000 TYP after $1k spend in the next 3 months. Took #4.
6/13/17 - second renewal, paid AF for 1st yr. Minimal spend this year. 2 offers: 1. $95 credit + 1000 TYP after $1k spend for the next 3 months, $1k per month, 2. 5000 TYP after $1k spend in the next 3 months. Took #1.
6/16/17 - second renewal, (minimal spend for first renewal $1500)
Four offers:
1. $95 credit + 1000 TYPs after $1k spend for the next 3 months, $1k per month.
2. $95 credit after $3k spend in 3 months.
3. $50 credit after $10 spend x 5 in the next 3 months.
4. 7500 TYPs after $1k spend in the next 3 months.
Took #4.
7/05/17: $95 credit after $3k spend in 3 months. Accepted it.
7/19/17: $95 credit after spending $95+ in 1 of my next 2 billing cycles. Accepted offer.
8/2/17 - Second renewal, first retention (last year opted to call for retention on Prestige only). $95 statement credit after spending $95 + 1000 TYP for $1000/month spend for 16 months. Accepted.
12/07/17: $95 credit after spending $95 in 2 billing cycles (also have a Prestige and I wanted to close Premier) + 500 TYP for $500/month spend for 16 months. Accepted.
03/08/18: $95 credit after spending $95 in 2 billing cycles + 500 TYP for $500/month spend for 16 months OR 5000 TY points after 1000$ spend, accepted the first offer.
5/13/18: $95 credit after $3k spend in 3 months. Took offer.
5/15/18: 3rd renewal. $95 credit after spending $95 in 2 billing cycles + 500 TYP for $500/month spend for 16 billing cycles. Accepted.
6/9/18 No activity on card YTD, no offer. Will likely cancel today.
7/2/18 3rd renewal, minimal spend. 1. $95 after spending $3k in 3 months, 2. 5000 TYP after spending $1k in 3 months, 3. $50 after spending $10 x 5 times. Accepted #2.
7/5/18 1) $95 credit for spending 1000/mo for 3 months + 1000 additional points each month, 2) $50 credit for 5 purchases of $10 or more, 3) $95 credit for 3000 spend in 3 months
Took 2nd offer for effective $45 fee for the year.
10/31/18: (1) $95 statement credit plus 1000 TYP for $1K purchases each month for three consecutive calendar months ($3K total) OR (2) 5000 TYP for $1K total spend in the next three months. I accepted the first offer to keep the TYP clock from resetting.
11/9/18: $95 credit after redeeming 7500 TYP (or) 5000 TYP for $1000 spend in next 3 months. Accepted the $95 offer and redeemed for $75 Best Buy eGC. AF posts in about 3 mos-- will call again
11/27/18: 4+ renewal $95 credit for 1000/mo spend for 3 months or 5000 points for 1000 spending in next 3 months or 6000 points to downgrade to preferred and spend 300 over 90 days. did not take any at this time as I'm hoping for a better offer. Fee hit yesterday. YTD spend 8k
03/14/19: No offers and canceled card(had it open for 3 years)
3/29/19: $95 credit and 1,000 thank you points after $1,000 in spending in each of the next three months OR 5,000 bonus points after $1,000 in spending within the next three months
5/10/19: $95 credit after spending $95+ in 1 of my next 2 billing cycles. Accepted offer.
5/22/19: 3rd year AF posted. $95 credit and 1,000 thank you points after $1,000 in spending in each of the next three months. Accepted.
6/13/19: 4th reneval. 1. 5k points after spending $1k in 3 months. 2. Trade 7500 TYP for $95. Took the first one.
6/22/19: 3rd renewal. 1. 5k points after spending $1k in 3 months. 2. Trade 7500 TYP for $95. Took the first one. (same as above)
7/3/19: 4th renewal. $95 statement credit and 500 points after $500 in purchases per statement for next 16 months. Accepted
8/4/19: 1st renewal. wouldn't transfer me to the retention department....only can downgrade to no fee card. I said I will think about it.

ThankYou Preferred
For data points from 2015 and earlier, please see post #1235
4/13/16 2x bonus points on all purchases for 35k bonus points or 15k points on $4.5k spend

AA Platinum
For data points from 2015 and earlier, please see post #1235
1/8/16: $95 statement credit after spending $1000 within 3 months.
2/6/16: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. Took it.
2/8/16: $95 statement credit after spending $95 within 1 month. Accepted.
2/18/16: $95 statement credit after spending $95 within 1 month or 7,500 miles after spending $1K in 3 months. Took 7,500 miles/$1k, 3 months.
2/23/16: $95 statement credit after spending $95 within 1 month. Accepted; didn't want to be on the phone haggling so early in the morning.
2/24/16: No offer. Last year was given 3,000 AA miles for spending $500. This year, nothing. Cancelled card.
3/2/16: No offer on card with no spend. Not even eligible for retentions.
3/14/2016: Four Platinum MCs, first (1 year old) closed by voice-response system; Second (5 years old) closed by CSR; Third (3.5 years old) offered $95 Credit for $1000 spend; then offered 1000 AA for $1000 spend in three months + $50 credit; Fourth (< 1 month old) no offer.
3/19: $95 statement credit after spending $95. Called after AF hit. Card is 1 year old, ~8k spend?
4/6/16: $95 credit after $95 spend in 1 month or 7500 bonus after $1k spend in 3 months. Accepted $95.
4/8/16: After 1yr, AF just hit. No offer (except downgrade). No use since original minimum spend. Didn't push (don't plan to churn). Canceled.
4/10/16: 4 year old card. Accepted $95 for $95 spend.
5/25/16: After 1yr, AF hit three weeks ago. No real use of card since minimum spend was met. I called twice. No offer either call, even after requesting to be transferred to retention department. Canceled card.
05/27/16: Offered $95 credit after spending $95 in one month or 7500 miles after $1k in spending in three months. Went with the former.
06/02/16 Offered $95 credit after $95 spend in 1 month, or 7500 bonus after $1k spend in 3 months. Accepted $95 credit. it actually posted the next day.
6/4/16: No offer. Closed card.
06/10/16: Offered 5,000 miles for $1,000 spend and adding an authorised user (offer finished at end of June 2016)
8/8/16: Offered $95 statement credit after $95 spend in 1 month
8/11/16:Offered $95 statement credit after $95 spend in 1 month
8/17/16: Offered 5k miles, no cash. Card opened in '09 but not much spent this year. Declined. May try later.
8/15/16: $95 statement credit after spending $95 within 30 days.
9/2/16: CitiGold level customer, about 15k of spend in last year. Two offers were shown: $95 statement credit for spending $95 in next month, or 5000 AA miles, plus 15000 miles for spending $5k in next 3m. (given that I can use DoubleCash, that is like offering me 20k AA miles for a penny each) I have a hard time getting good redemptions nowadays so I took the statement credit and will reduce usage on this.
9/2/16: Choice - $95 stmt credit or 15,000 miles after spending $5k over the next 3 months. Took the 15,000 miles as I'm still earning 1k miles per month for spending $1k per month and I always go over. So... easy peasy.
9/7/16: Choice of $95 stmt credit after $95 spend OR 7500 miles after $1k spend in 3 months. Account open 3 years, spent $10k in past year. Took the 7500 option.
9/12/16: $95 stmt credit after $95 spend. I still have a 1k after $1k offer that expires in January, so I took it. No other offers on account.
9/13/16: 9/7/16: Choice of $95 statement credit after $95 spend OR 7500 miles after $1k spend in 3 months.
9/22/16: Choice - $95 statement credit or 15,000 miles after spending $5k over the next 3 months - Took the 95$ offer
9/29/16: $95 statement credit after spending $1,000 in three months
10/10/16: no retention offer, was offered option to convert to Double Cash or TY Preferred with no annual fee. Said I'd think about it.
10/12/16: no retention offer, had card 1 year, about $5,000 in spend on the card. Offered downgrade to no annual fee Bronze card. Said I'd think about it.
11/18/16: CitiGold account w/ $10k+ purchases in 2016, $95 credit after $95 spend. Took offer. No additional bonuses available.
11/25/16: $95 statement credit after spending $95.
11/30/16: $95 statement credit after spending $95.
12/14/16: $95 statement credit after spending $95.
12/15/2016: Called and converted my card to ATT Access More card. I have 3 more Citi Platinum cards and need more TYP.
1/31/17: $95 statement credit after spending $95 in 2 months, 1000 bonus miles per billing cycle on spend of $1000/month for the next 12 months
2/10/17: $95 Statement Credit after spending $95 + 1000 bonus points per billing cycle on spend of $1000+ for a period of 12 billing cycles upto 12k bonus miles.
2/26/17: $95 statement credit after spending $95 in 1 month, OR 7500 miles after spending $1000 in 3 months. Took the statement credit option.
3/6/17: No offer, no transfer to retention specialist. One of many Citi AA Plat cards I have had, very little spend on the card after meeting initial minimum spend one year ago.
3/11/17: One of two AA Plat cards AF due, offered Bronze or DC, I already have a DC, so asked about Costco, why yes you can. Done, took Costco.
3/31/17: 1st call: no offer. 2nd call: $95 statement credit after $95 spend w/in 2 billing cycles + 1000 bonus points per billing cycle on spend of $1000+ for 12 billing cycles.
4/6/17: No offer. No spend after meeting minimum spend.
5/7/2017: Over the last 3 weeks or so, called on four cards, two closed by phone system, other two sent me to retention and offered: $95 statement credit for spending $95+ w/i two billing cycles and 1000 bonus AA points for each month in next 12 in which I spend $1000+ in the month.
5/11/17: Over the last month, called on four or five cards. Two agents offered to close the account or convert to a no-fee card immediately, no option to be transferred to Retentions. Other agents transferred me to Retentions. No offers for any card in any call.
6/3/2017: $95 statement credit after spending $95 in 1 month, OR spend $150 in 3 months and get 2 one-time-use Admirals Club passes, OR 7500 miles after spending $1000 in 3 months. Took the points.
06/09/2017: $95 off $95 in 1 month. No other offers. Second call.
8/10/2017: No fee waiver, but gave me 5,000 points with no spending requirements. Said I will see the points in a couple of days.
8/12/2017: $95 credit if spending $95 over next 2 cycles. Also got 1000 mile bonus each month i had over $1000 in spend over next 12 cycles.
8/24/2017: $95 credit if spending $95 over next 2 cycles. Also got 1000 mile bonus each month i had over $1000 in spend over next 12 cycles.
8/30/17. Minimal spend. Offered $95 statement credit (equal to annual fee) after spending $95 within one month. Accepted.
8/31/17. Accepted $95 credit offer. ~$6k spent this year. Card is 6+ years old.
9/2/17: $95 credit if I spend $95 over next 2 cycles. I also got 1000 mile bonus each month I have over $1000 in spend over next 12 cycles. I have had this card for 4 years and spend over $20k per year. I have received a similar retention offer each year.
9/17/17: minimal spend. No offer. Downgraded to no annual fee card.
9/18/17: $95 credit if I spend $95 over next 2 cycles
10/14/17: $95 credit if I spend $95 over next 2 cycles. Accepted. Second call (no offers on first call), this was the second offer on that call. Had the card for 2-3 years. Modest spend this year (maybe $10K total) but zero spend in past 6 months.
10/19/17: No offer available. This is the second year in a row they had nothing to offer me (after a few years in a row of getting the $95 fee credit and some sort of bonus miles). Last year I tried calling a couple times and ultimately left it open and paid the fee because I planned to use the AA checked bag benefit a few times. This year I didn't have the patience to HUCA and don't plan to fly AA much, so I downgraded to Double Cash. I had zero spend this year on this card (aside from the annual fee), although I put a lot of spend on my Citi Prestige.
01/10/2018 : No offer other than downgrade to no fee AA card. PCd to Double Cash instead.
02/13/2018: Card open 13 months, minimal spend after initial bonus; no offer aside from downgrade or PC; canceled
06/07/2018: Only offered downgrade to Bronze on two calls. PC'd to Double Cash.
07/11/2018 Offered $95 “courtesy credit” - no spend required.
07/23/2018 Offered $50 statement credit after $50 in spend.
08/15/18 Offered $99 for $1000 spend over next 3m or 7500 AA miles for same
09/20/18 No offer except downgrade, minimal spend
3/5/19 No offer except to get a no-fee card. Have had the card for years, spent $11K in 2018.
7/15/19 $99 statement Credit for a spending $99 in 30 days.

AA Gold
For data points from 2015 and earlier, please see post #1235
1/14/2016 No offer. Had accepted a 3000 mile for $500 spend offer several months ago. Instead, converted to no ann fee Double Cash card to retain age of account.
1/26/2017 No offer. No transfer to account specialist. Took no action. (Old account from '99 but little activity last year)
7/6/2017 3 calls, no offers. Converted to DoubleCash to retain age of account.
8/30/17. Minimal spend. Offered $50 statement credit (equal to annual fee) after spending $50 within one month, or 3k bonus miles after spending $500 within three months. (Took bonus miles offer.)
11/17/17: Minimal spend, first year. No offer (other than convert to Bronze), card cancelled straight away.
2/5/2018: Minimal spend. Card is 19 years old. No offers except for Bronze.
8/15/18: $600 spend, very old card, $50 credit for $1000 spend over next 3m

AA Amex
For data points from 2015 and earlier, please see post #1235
3/24/2016: Account from 2013, about $100 spent in 2015. Offered $95 after $95 spent. Happily accepted to keep this open for another year
3/26/2016: No offer, been card member since 2013 with every previous year offering a AF statement credit. Converted to a no-fee DoubleCash.
9/13/2016: Make 5 purchases of $20 or more in 3 months and receive $95 credit. Have had card 8 years. On numerous attempts over several weeks, told card was "not eligible to speak with the retention dept." Finally got through via spouse’s retention call.
12/15/2016: $95 credit for spending $95 on the card in the next 30 days. Accepted offer. (AF is $85 so net $10 free)
4/25/17: $95 credit for spending $95 in 1 month (fee is $85) or 7,500 AA miles if $1,000 spent in 3 months. Have had card 4 years.
5/30/2017: $95 credit for spending $95 in 1 month or 0% Fee. I had this card for 6 years.

AA Executive
For data points from 2015 and earlier, please see post #1235
2/15/16 - 2 offers: 1) $350 statement credit ($50 a month) with $1500/month spend for 7 months. Or 2) 15k aa miles for spending $5000 in 90 days.
2/25/16 - 3 offers (I didn't bother listening to the 3rd one): 1)$450 credit with 5k/month for 3 months. 2)$250 credit with 3k/month for 3 months. I took option 1. Last year, only option 2 was offered to me for the $250 credit.
3/2/16 - 4 offers:
  • 15k miles after $3k spend within 3 cycles
  • 1k miles each cycle with $1k spend for next 16 cycles
  • $50 statement credit each cycle with $1500 in spending next 7 cycles
  • $100 statement credit plus 1k miles after spending $1500 each cycle for next 3 cycles (must hit spend each of 3 cycles)

4/10/16 - $50 statement credit each cycle with $1500 in spending next 7 cycles. Accepted. I mentioned I already have Amex Plt.
6/15/16 Offers: 1) $250 statement credit with 5K/month spend for 3 months, OR 2) $100 credit with $1500/month for 3 months, OR 3) 15k bonus miles with 5K spend in next 3 months (no statement credit). Last year took a $450 credit for $?? spend. Passed on these offers. Will get the card again later. Currently have the Prestige, which gets me lounge access most of the time anyway.
6/29/16 - No retention offer.
7/8/16 - No retention offer.
9/1/16 - $100 statement credit + 5,000 AAdvantage miles for $1500 spend per next 3 billing cycles. Declined and closed.
10/8/16 - First offered only $250 statement credit with $3k/Month spend for 3 months. Then asked if I would be interested in "more miles". I said no, but is there anything with lower statement credit with lower spend. Then offered $100 statement credit + 5000 miles with $1.5kMonth spend for 3 months - accepted as although I don't fly AA much anymore, I like the card/benefits and effective lounge membership for all my additional cardholders. (I already opened a Chase Sapphire Reserve card with $450 fee with the 100K UR point bonus after $4k purchases in first 3 months & Priority Pass lounge access.)
10/10/2016 - Got my choice of four offers on my Citi AA Executive MC:
  • 15k bonus miles for spending $5k total within the next 3 months
  • $450 statement credit for spending $5k each month for each of the next 3 months
  • $250 statement credit for spending $3k each month for each of the next 3 months
  • 1k bonus miles per month for next 16 months for spending at least $1k each month.

Took the $450 credit and will funnel some purchases through the card to get the credit.
2/26 Really wanted the $450 for $5k spend per month for three months but would only offer $250 for $3k spend per month. I'm really close to dropping the card, but I think I need the EQM, so I'll probably call back and accept.
7/16/17 - 2-year cardholder, approx. $4k spend total over last 12 months. Offered $250 statement credit for $3k spend each month for next 3 months, or 15k AA miles for $5k spend total over next 3 months. Declined both, closed card.
9/17/17 - $250 statement credit for spending $3k each month for each of the next 3 months. Accepted. Have had card 6 years.
6/15/18 - 1st renewal, only original minimum spend ($7.5K): [email protected]$50/month for $1,500 spend per month. Essentially the Prestige deal. Took it. Other offer was 1,000 miles per month for 16 months for (I think) $1,000 spend per month.
10/7/18 - $450 statement credit for spending $5K each month for each of the next 3 months. Accepted. Have had card 7 years.
10/24/18 - $450 statement credit for spending $5K each month for each of the next 3 months. Accepted. I've had no activity YTD and just use it for the AC.
2/15/19 - $50k+ spend last year, no intent to close the card, but called in when AF posted. Offered: 15k bonus miles for spending $5k total within the next 3 months or $250 statement credit for spending $3k each month for each of the next 3 months. Took the 15k miles.

AA Business
For data points from 2015 and earlier, please see post #1235
4/6/16: $50 credit after $50 spend in 1 month, or 1k bonus miles for $1k purchase per month for 16 months
5/6/16: 1K bonus for 1k purchase/month for 16 months, or 2.5K bonus for 2.5K purchase/month for 16 months. They seemed desperate to keep me as a cardholder; cancelled because want to get the bonus again.
8/29/2016: 35000$ spend this year. Got 95$ off after 95$ spend.
9/29/16: $95 statement credit after spending $95
11/2/16: 1K bonus/month for 1k purchase/month for 16 months. Closed card to reset clock on getting signup bonus again.
3/1/2017: Biz Platinum - 3k spend, first renewal - $95 credit after $95 in spend within 1 month
10/3/2017: 95$ statement credit after 95$ in purchases in one month
3/1/2018: No spend, No retention (referenced retention last year, closed
3/5/2018: $95 credit after $95 spend in 1 month.
12/7/2018 No offer. No spend. Closed
4/3/2019: No spend. 7,500 miles after $5,000 spend in 3 months. Closed.
5/31/2019: 7,500 miles after $1,000 spend in 3 months. Have had for 3 years.
7/26/19 Bus Plat $99 statement credit after $1000 spend in 3 months. Kept another year.
9/18/2019 1st renewal, basically just the initial spend: $99 credit after $99 spent in a month. Took it.

Hilton Reserve
For data points from 2015 and earlier, please see post #1235
2/13/16: $95 statement credit after $3k in 3 months. Spent $10k on card last year
2/13/16: 5k bonus points on $1.5k spend
4/26/16: 5k points for spending $1500 in 3 months, or 750 bonus points/month that you spend $750 for the next 16 months. 1 year old, $4k spend.
7/1/2016: No offers, no nothing. Don't let the door hit you on the way out
7/30/2016: Same as prior report. No offers.
10/12/2016: no offers. Was pushed to convert to no fee cards. $11k spend
04/28/2017: No offers. Pushed to convert to no fee cards. $10k spend.

Hilton Signature - No fee
For data points from 2015 and earlier, please see post #1235
3/19/2016 - 5000 points for spending $1500 in 3 months or 750 points for spending $750 a month for 16 months.
11/10/2017 - 5000 points "for keeping the account open." No mention of spend. Declined.

AT&T Access More
10/21/16 - 10,000 TYP for $3k spend in 6 months. Accepted. $50k spend past year
02/14/17 - 10,000 TYP for $3k spend in 6 months. Accepted. $2k spend past year
05/17/17 - 5,000 TYP for $1k spend in 3 months. Accepted. $3k spend past year
06/09/17 - Extra 2 points/$, maximum of 35000 Thank you points in 6 months, 5000/month average spend
8/11/17- 75000 TYP for 1K spend in 3M or 10K TYP for 3K spend. I chose the first option
10/16/17 - 2nd renewal. Offered 10,000 TYP for $3k spend in 6 months. Accepted.
03/08/18 - 3000$/10000TY Points - 6 months or 2 TY points/$ up to 35000 in 6 months(accepted second one)
05/09/18 - 10k points after $3k spend in 6 months or 7500 points after $1k spend in 3 months or 2 additional points per dollar for 6 months up to 35k points (accepted the last one).
10/19/18 - 2 additional TYP/$ for 6 months up to 35K points (accepted)
11/28/18 - 2 additional TYP/$ for 6 months up to 35K points (accepted)
03/14/19 - 2 additional TYP/$ for 6 months up to 35K points (accepted)
07/28/19 - 2 additional TYP/$ for 6 months up to 35K points (accepted)
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Old Sep 7, 19, 12:43 pm
  #796  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 23,870
Originally Posted by akr1970akr View Post
And although I explained my quest to collect Citi's whole panoply of cards, and still needed an ATTAM to complete that mission, the retention rep was unsympathetic and refused my request for that product change.
ATTAM has been discontinued, and you cannot either apply for it any more nor product convert to it any more.

People who already have ATTAM can continue to hold it for now (as often happens with discontinued cards), but if you don't have it already, you're out of luck.

The ATTA non-M (Access) still exists, and that's why you can product convert to that. Whether it is scheduled for the chopping block soon too, no one knows.
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Old Sep 7, 19, 5:48 pm
  #797  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 747
Originally Posted by sdsearch View Post
ATTAM has been discontinued, and you cannot either apply for it any more nor product convert to it any more.

People who already have ATTAM can continue to hold it for now (as often happens with discontinued cards), but if you don't have it already, you're out of luck.

The ATTA non-M (Access) still exists, and that's why you can product convert to that. Whether it is scheduled for the chopping block soon too, no one knows.
Yes, all that is true. But it doesn't stop me from asking them every six weeks if they can make an exception for a high value customer like me. After all, I'm a Costco Executive Member with a special contactless NFC Costco Card.
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Old Sep 7, 19, 7:22 pm
  #798  
 
Join Date: Feb 2016
Posts: 142
I don't see how the rep would be able to make an exception. If the card isn't available in their system, there's nothing they can do.

Citi and AT&T don't seem to have the best relationship, even though they've had a relationship for a long time. The still available AT&T Access card isn't mentioned or advertised anywhere on AT&T website that I can find, which is kind of odd. Usually, with cobranded cards, the cobrand partner is the one pushing the card more than the issuing bank itself.
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Old Sep 8, 19, 12:03 am
  #799  
 
Join Date: Mar 2010
Location: TPE, SFO
Posts: 60
Originally Posted by abcx View Post
Can you PC in advance if it's suppose to take 50 days and count on the fact? Like if I call to PC in December, the card will be active long enough in Jan to get the $250 travel credit for the 2020 calendar year? Or should I just PC after getting the travel credit and wait another 60 days?
In a typical Citi fashion, Apple Pay shows my Premier card changed to Rewards+ about a day after speaking with the rep. I called and was told by a US-based rep confirmed the card is indeed a Rewards+ now and that she’s never heard of having to wait 50 days for a product change.
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Old Sep 8, 19, 8:45 pm
  #800  
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Join Date: Jan 2005
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Originally Posted by ithinkurdumb View Post


In a typical Citi fashion, Apple Pay shows my Premier card changed to Rewards+ about a day after speaking with the rep. I called and was told by a US-based rep confirmed the card is indeed a Rewards+ now and that she’s never heard of having to wait 50 days for a product change.
The case where I'm pretty sure you'd have to wait 50 days for a product change would be if you requested a product change 50 days before your 1-year anniversary (and they accepted the request that early). Because of an interpretation of a federal law, these days many banks don't you let you product change until you're at least 1 full year past opening the card.
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Old Sep 9, 19, 7:43 am
  #801  
 
Join Date: Jul 2018
Posts: 2
Hi, quick question....will product changing my Premier to a Costco card be a hard pull or count as a new account against 5/24. I'm confused. Thanks!
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Old Sep 9, 19, 5:05 pm
  #802  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
Posts: 7,164
AAdvantage Platinum, Gold, American Express, and Executive

I called in today because I have the paper statement for an AAdvantage Platinum World Elite card. Managed to get transferred to Retentions. The Retentions agent said there were no offers on the card, and I could close it, but the card wasn't showing as eligible to transfer the credit line to any other Citi cards, but he said I had a different Platinum World Elite that was showing as eligible to transfer $10k from its $25k credit line to the card I'd called about (and lose the other $15k). He actually went in and checked each of my other Citi AA cards (Platinum, Gold, American Express, and Executive) to see if any had retention offers. Weirdly, only the Citi AA American Express card had offers, which were $95 statement credit after spending $99 within one month, or 7,500 bonus miles after spending $1,000 within three months. The other cards had nothing, and only a few had the ability to transfer a portion of the credit line to specific other cards.

With the benefits being few and the lack of retention offers, I'm thinking of closing most of them, but I don't like that I will lose the credit lines, or most of them. I also need to figure out which are the oldest ones, if that makes a credit score difference.
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Old Sep 9, 19, 9:44 pm
  #803  
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Originally Posted by Thisiskbass View Post
Hi, quick question....will product changing my Premier to a Costco card be a hard pull or count as a new account against 5/24. I'm confused. Thanks!
It shouldn't count as a new account against 5/24, since you'll inherit the account history from your Premier card. It may or may not be a hard pull (because of the vastly different product lines, and/or just your personal status at Citi), you'll have ask about that when product changing.
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Old Sep 10, 19, 9:25 am
  #804  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
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Originally Posted by sdsearch View Post
It shouldn't count as a new account against 5/24, since you'll inherit the account history from your Premier card. It may or may not be a hard pull (because of the vastly different product lines, and/or just your personal status at Citi), you'll have ask about that when product changing.
The odds are good that you will get a new a/c number though, since Costco card runs off the Visa network, and most other Citi cards are on MC
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Old Sep 11, 19, 1:29 pm
  #805  
 
Join Date: Sep 2019
Posts: 1
(New user to the forum, can't edit the summary wiki directly... Someone please help add it, thx)
Card: Citi Premier
Date: 9/11/19
Offers: 1. Convert 7500 TYP to $95 credit, 2. 5000 points for spending $1000 in 3 months

~30k total spending with $4k travel, so the extra travel reward's value is about on par with annual fee...
Called today, thinking that it's almost 1 year since application but representative says anniversary is in November (so they considered 10 months). The representative actually suggested me to take offer and also call again in November after annual fee is posted.
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Old Sep 12, 19, 4:27 pm
  #806  
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Citi Premier
1st anniversary, ~$7k spending

Finally got through to a US rep tonight. She said there were no offers on my account other than to downgrade to a no AF card, but said she could give me 1000 TYP with no requirements for the troubles (I mentioned the benefit reductions, as well as having to call multiple times to get somebody who understood what I was asking). I took it. TBH I was likely to eat the $95 anyway just to keep the account and go for a Prestige sign up bonus next year. As soon as a good transfer bonus pops up I'll empty out my account, have a good 75k sitting there. Wish I had transferred them all out to Virgin Atlantic a couple months ago.
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Old Sep 13, 19, 9:51 am
  #807  
 
Join Date: Mar 2006
Posts: 41
Citi Business AA Platinum Select

I called in the number on the back of the card. I told them I wanted to close my account due to the annual fee. I was transferred to retentions.
She offered $99 credit after $1000 purchases in the next 3 months. I clarified it's $1000 total over three months not per month.

I had around $15k spending on this card.
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Last edited by jb0506; Sep 13, 19 at 9:51 am Reason: Additional details
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Old Sep 14, 19, 8:33 am
  #808  
BHC
 
Join Date: Sep 2016
Posts: 14
9/2019 Citi prestige retention offer of 20K points with $4K spend in each of next 3 months... Basically need to spend $12K.
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Old Sep 14, 19, 10:11 am
  #809  
 
Join Date: Jul 2010
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Originally Posted by BHC View Post
9/2019 Citi prestige retention offer of 20K points with $4K spend in each of next 3 months... Basically need to spend $12K.
Whoa. They're still playing hardball, even after the September devaluations.

What AF are you being charged (assuming yours is a September renewal date)?
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Old Sep 14, 19, 2:13 pm
  #810  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
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Originally Posted by Biggie Fries View Post
Whoa. They're still playing hardball, even after the September devaluations.

What AF are you being charged (assuming yours is a September renewal date)?
Anecdotally, that seems to be one of the better offers we've heard, even if, objectively, its not that attractive
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