Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > Citi | ThankYou Rewards
Reload this Page >

Citi AA cards: All (Platinum, Gold, Executive; Business) 2018

Wikipost is Locked  
Old Feb 4, 2018, 5:10 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This thread is a continuation of: Citi AA Plat/Gold/Bus cards. August 2016: 1 personal & 1 business bonus/24 months.

The Executive card includes an Admirals Club membership. It was previously discussed in a separate thread: Citi AA Executive MasterCard (2016-2017)

The Executive card Wikipost is HERE.


Please read this wiki before posting questions in the thread.

All PUBLIC Citi AAdvantage personal card links now deny bonus miles for personal card accounts if you have opened or closed any Citi AAdvantage personal (gold, platinum, exec) card in the past 24 months.

All PUBLIC Citi AAdvantage business card links now deny bonus miles for business card accounts if you have opened or closed any Citi AAdvantage business card in the past 24 months.


See FAQ #1 below for additional details.
See FAQ #3 below for a way around the 24-month restriction, including updated restrictions on mailers as of 10/14/2018.
Previous threads (now closed) on this topic are available for 2013-2014, 2015, and the first 7 months of 2016.

For information on the Executive version of this card, see: Citi Executive AA thread

Recommended application procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

Table of Contents


Top personal card offers

Top business card offers

Other personal cards

Other business cards

Citibank contacts/resources

Frequently Asked Questions
  1. Are these AA cards churnable?
  2. Does a product change or card conversion count as a card open/close that resets the 24-month clock?
  3. Is there any way around the 24-month restriction?
  4. What are the most current time-restriction rules in applying for all Citi cards?
  5. Do I need to close existing cards before applying?
  6. When should I close existing Citi accounts?
  7. Can I apply for a business card if I dont have a business?
  8. Can I buy Visa gift cards to meet my minimum spend?
  9. Do I have to use my own AAdvantage number on applications?
  10. There is nothing on the application page stating the bonus miles. How do I know what the associated offer is?
  11. After approval, how can I a) confirm the amount of the bonus I can earn and b) determine the deadline for completing the required spend?
  12. When will my bonus miles post?
  13. Do I get 10% back when redeeming miles for awards?
  14. Can I cancel a card using secure messaging?
  15. Which credit bureau does Citi pull and can I force them to use a different one?
  16. When is the 60K (75K, 100K, etc.) offer going to come back?
  17. Is my card World (W) or World Elite (WE)?
  18. Why and when does Citi convert cards to World Elite? Can I do anything to trigger the conversion?
  19. What's the difference between World and World Elite cards?
  20. Does Citi match bonus offers?
  21. The CSR told me I was not eligible for the bonus, should I cancel the application?
  22. I was following the timing rules but got denied for Multiple Applications for Credit (commonly referred to as MAC). Why?


Top personal card offers (currently 60K)

For the sake of continuity, please do not renumber items in this list. Links are listed in chronological order (newest ones last).

Note: except as noted, application pages for offers in this section contain the following (or substantially similar) language:
American Airlines AAdvantage bonus miles are not available if you have had any Citi / AAdvantage card (other than an AAdvantage MileUp℠ or a CitiBusiness/AAdvantage card) opened or closed in the past 24 months.
34)Personal Citi Platinum Select / AAdvantage World MasterCard 60,000 bonus miles after $3,000 in purchases within the first 3 months.
Apply by October 7, 2019. Although it doesn't say so on the offer page, the terms and conditions on the application page do say that the annual fee is waived the first year. Check this and take a screen shot, and please tell us if this changes. Thanks.

33) DEAD Landing page for personal Platinum Select World Elite MC offer for 60K miles after $3000 spend in 3 months, $95 fee waived first year; application page.

Landing page for the personal Platinum Select card. 50,000 bonus miles after $3,000 in purchases within the first 3 months and 10,000 bonus miles after a total of $6,000 in purchases within the first 12 months



Top business card offers (currently 75K)

For the sake of continuity, please do not renumber items in this list. Links are listed in chronological order (newest ones last).

Except as noted below, all offers in this section contain language stating that
This card is not available if the business already has a CitiBusiness/AAdvantage Platinum Select World MasterCard account. Bonus miles and any additional special offer not available if you have had any CitiBusiness/AAdvantage account opened or closed in the past 24 months.
Prior to August 11, 2016, the standard language read as follows:
Bonus miles not available if you have had a CitiBusiness/AAdvantage Platinum Select World MasterCard opened or closed in the past 24 months.
https://www.flyertalk.com/forum/citi...-business.html

Q) Landing page for business Platinum Select World MC offer for 70K miles after $4000 spend in 4 months, $95 fee waived first year.
.

R) Landing page for business Platinum Select World MC offer for 60K miles after $3000 spend in 3 months, $95 fee waived first year; application page.

S ) Landing page for business Platinum Select World MC offer for 75K miles after $5000 spend in 5 months, $99 fee waived first year.


Other personal cards

24) Landing page for personal Platinum Select World Elite MC offer for 50K miles after $3000 spend in 3 months, $95 fee waived first year; a) original application page, b) replacement application page, c) current application page - 4/19/2017.

30) Application page for personal Platinum Select World Elite MC offer for 50K miles after $3000 spend in 3 months, $95 fee waived first year. Application page.

32) Landing page for personal Platinum Select World Elite MC offer for 40K miles after $1000 spend in 3 months, $95 fee waived first year. Application page.

26) Landing page for personal Platinum Select World Elite MC offer for 30K miles after $1000 spend in 3 months, $95 fee waived first year; a) new 30K application page b) original 50K application page. Expired ~ Apr. 18, 2017.

28) Landing page for personal Platinum Select World Elite MC offer for 30K miles after $1000 spend in 3 months, $95 fee waived first year; a) new 30K/$1K application page, b) original 50K application page. Expired ~ Apr 18, 2017.

Landing page for Citi Gold Mastercard offer for 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year; current application page, prior application page.

  • Note: offer terms now state that
    American Airlines AAdvantage bonus miles are not available if you have had any Citi / AAdvantage card (other than a CitiBusiness/AAdvantage card) opened or closed in the past 24 months.
    Prior to August 11, 2016, the standard language was less restrictive:
    American Airlines AAdvantage bonus miles not available if you have had a Citi/AAdvantage Gold MasterCard opened or closed in the past 24 months.


Other business cards

K) Landing page for business Platinum Select World MC offer for 50K miles after $3000 spend in 3 months, $95 fee waived first year. Current (third) application page.

Landing page for CitiBusiness Platinum Select MC offer for 30K miles after $1000 spend in 3 months, $95 fee waived first year; Application page.



Citibank contacts/resources
  • Inquiry form for prequalified offers: https://www.citicards.com/cards/cred...on~BrowseCards
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 General Personal Application Inquiries with live rep
  • (800) 645-7240 Business Application Status and Reconsideration Line; press 1 for English and then follow prompts
  • (800) 288-4653 Business Application Status and Reconsideration Line; press 1 for English and then follow prompts
  • (866) 606-2787 General Application and Account Questions with live rep
  • (888) 201-4523 Application status
  • (866) 606-2961 Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117


Frequently Asked Questions

The FAQs below will almost certainly answer questions you have about Citi AA Platinum, Gold, and CitiBusiness cards. Do not post in the thread "just to double-check if the wiki is correct"; the wiki is here to avoid having people ask the same questions endlessly. With few exceptions, Citi CSRs and bloggers spread a great deal of misinformation.


1. Are these AA cards churnable?
Yes and no. The general rules are:
  • Personal AA cards: As of August 11, 2016, all public offers require you to wait 24 months from the date of opening or closing any other personal Citi/AAdvantage account, regardless of type (AmEx, Visa, MC) or category (Gold, Platinum, Executive). This includes voluntary and involuntary conversion of an AA Personal card of any type.

If you violate the 24-month rule, Citi may still issue you the card but you will not get the bonus.

Most of the above rules are new for Citi. Prior to December 2015, receiving the card meant receiving the bonus. Prior to August 2016, the card type and category mattered.
  • Business AA cards: As of April 22, 2016, all public business card offers contain a 24-month restriction, as noted above.

Note that beginning in late 2014, new Citi AA business card offers began including the explicit requirement that the applicant not be an existing AA business cardholder. This language has not been uniformly enforced.

When closing a business card, be sure to completely cancel the full account; send an SM or call and request that the account, ending in XXXX and the associated cards, ending in YYYY (etc.) be closed, including the master account. (The master account is the actual line of credit, while the cards are the individual cards associated with each employee of the business.) To find the master account number, go to your online account and select the card you want to close. In the bottom left corner there is a dropdown box next to "Cardholder:" that has the master account and any card accounts listed.


2. Does a product change or card conversion count as a card open/close that resets the 24-month clock?

Yes. Downgrading to a different card (aka a "product change" or PC) counts as closing the AA card. This includes downgrades from AA Platinum to Gold as well as downgrades to non-AA cards. A similar rule has also been true for involuntary, Citi-initiated conversions of legacy, no-longer-issued AA Visa & Amex cards to MasterCards; these events are both a closure (of the old card) and an opening (of the replacement MC).


3. Is there any way around the 24-month restriction?
Yes. As of August 2016, there are two ways.


a) Targeted mailer offers Numerous FTers received physical mailers with unique invitation codes since 2015 in which the T&C do not contain the 24-month restriction language. E-mailed mailers do not circumvent the 24-month rules even though the application page does not have 24-month language.

The T&C for these offers will typically say instead that they are "applicable only to new accounts." This is nothing to worry about; all it means is that Citi won't retroactively match you to the offer on an account you already have; it doesn't disqualify someone who has a Citi AA card or has ever had one. Note: not all mailer offers are worded this way; some contain the standard 24-month restriction, so it is important to read closely.

If you would like to get targeted mailers, it is best not to have had a Citi AA card in the recent past. A number of people have gotten mailers by creating an AAdvantage account for a family member with the same last name at their address. Mailers usually start to show up a few months after an AAdvantage account is created, and stop coming once the mailers for that account begin to be used. Frequency of mailers varies widely.

Other noteworthy aspects:
  • In order to access the application page, you must have both the 9-digit or 12-digit invitation code and the surname of the offer recipient.
  • After you authenticate the offer code and are redirected to the application page, you may enter a completely different applicant name and address.
  • Caution: 12-digit mailers may allow the name change but the application will not be approved.
  • Offers do not always expire on the nominal expiration shown on the mailer. Offers with 9-digit codes that direct you to citi.com/applynowAAplatinumselectcard generally last an extra 2 months (i.e., a mailer with a stated May 15 expiration was fully valid through July 14).
  • As of 10/14/2018, mailers cannot be used repeatedly. Each mailer can only be used once after 10/14/2018. Additional attempts will not load the application page.
  • Use of the mailer by the named individual will cause the mailers to stop coming for that individual.

b) Pre-qualified offers Multiple FTers (ref; ref) have reported receiving pre-qualified offers that do not include the 24-month/card-family restriction.

You can check for pre-qualified offers here. A good results page will have a heading that starts "[NAME], you're Pre-Qualified to apply for the following credit cards offers." A page that starts with "[NAME], we couldn't match your records to a Pre-Qualified credit card offer. See below for [X number] other cards you may like" does NOT contain a prequalified offer even if the page displays more than X offers; the offers presented will almost certainly contain (and Citi will enforce) the 24-month language.

4. What are the most current time-restriction rules in applying for all Citi cards?
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe). Any kind includes personal and business, approved and denied, regardless of type (e.g. AA, TY, CostCo, etc.).
  • [In addition to the above:] No more than 1 CitiBusiness application in 90 days (95 days to be safe).
Citi has been known to miscount in some cases. As a result, it is inadvisable to apply again exactly on day 60 or 90--thus the advice to wait 65 or 95 days.

For purposes of these rules,
  • count all Citi applications, including denials and/or applications for non-AA cards.
  • the only day that matters is the application date (not approval date, not activation date).
  • count all calendar days, not just business days.

If you get denied for violating any of these rules, you will probably have to wait the full time period (60+/90+ days) before trying again. Use this calculator to establish your dates: http://www.timeanddate.com/date/dateadd.html

In addition, FT lore has evolved into soft guidance that you apply for no more than one Citi card (of any kind) in any 8-day period. This is merely prudential guidance, not clearly established Citi policy; there are examples of people applying for two cards in a single day and being approved for the second. However, multiple Citi applications in a short time frame do appear, at least anecdotally, to increase the odds of the second application being denied. (You may see FTers refer to "the 8/65 rule," which refers to this soft guidance plus the strict 60-day rule noted above.)

NOTE: There are enough DP on this thread to indicate that Citi sometimes rejects apps that meet 8/65 rule (this is NOT a Citi rule but presumed by frequent long-term churners based on DP shared by various people on this and other boards over the years. Again, this is NOT a Citi rule. If you do not want to take chance, do NOT apply for more than 1 citi card every 75-90 days.

An example of the guidance above applied in combination:

Day 1 Apply for 65K AA Personal Plat MC - Starts 60-day and 24-month clocks. No apps of any kind recommended for 8 days.
Day 9 Apply for 50K AA Personal Plat MC using Mailer - Restarts 24-month clock for personal AA card & resets 60-day clock.
Day 66 Apply for 50K AA Business - Starts 24-month clock for AA biz card apps, starts 90-day clock for CitiBusiness cards & updates 60-day clock. No apps of any kind for 3 days, recommended 8 days.
Day 74 Apply for 50K TYP Card - Starts 24-month clock for TYP & updates 60-day clock. No apps of any kind for 52 days, recommended 57 days.
Day 161 - Open Costco Business card/Close CitiBusiness AA card - Restarts 24-month clock for Business AA apps, restarts 90-day clock for CitiBusiness cards & updates 60-day clock. No apps of any kind recommended for 8 days.
Day 9 plus 24 months Apply for 50K AA personal plat MC - As long as you have not closed the Day 9 card in the previous 24 months (as that would have reset the 24-month personal card clock).
Day 161 plus 24 months - Apply for 50K AA Business . . .
Not sure what day you applied? The date is written year, month, day in the application number: 201702150000 means you applied on February 15, 2017.


5. Do I need to close existing cards before applying?
There is no requirement that you close previous personal accounts. In fact, with the new applications that include 24-month language, closing accounts will increase the time between applications. People have reported having 6 or more of the exact same card.

The rules for Business accounts vary by individual. Some people can only get a single business card in their lifetime. Others can only get a new business card if their previous business cards are closed. This requires the master account and all employee accounts be closed see FAQ #1 above. Still others can have multiple business accounts open. It is unknown why people end up in one pool versus another. The only way to figure out which pool you are in is to test it out. With the new 24-month language, it is safest to completely close business accounts as soon as the bonus is received.


6. When should I close existing Citi accounts?
Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles except in cases where charges forming part of the required bonus spend are later reversed (for merchandise return, etc.).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit. You can call/SM to reduce credit lines instead or prior to closing to free CL more quickly.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.
  • Closing cards now resets the clock for future applications for the same type and category of card.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. You may end up with 1K/2K credit lines, especially on Business cards. You can also SM and request that your CL be reduced.
  • There is little incentive to pay an annual fee if Citi does not ofset it with a credit.
  • Citi has become stingier with credits to offset annual fee.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.
  • Closing multiple accounts of the same type and category simultaneously resets the clock only once. Doing so shortly after opening a new account minimizes the wait for future churn eligibility.


7. Can I apply for a business card if I dont have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued multiple cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business. While it may seem that your chances are better with an 'actual' business, Citi does not care.


8. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase. Citi is not very vigilant about policing MS.

If you are concerned about it, its recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they cannot do this.


9. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. People have reported having as many as 6-7 open Citi AA cards.


10. There is nothing on the application page stating the bonus miles. How do I know what the associated offer is?
You need to have faith in the readers of this thread if you want to maximize your miles. FTers constantly apply for these cards and report back to confirm bonus amounts. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


11. After approval, how can I a) confirm the amount of the bonus I can earn and b) determine the deadline for completing the required spend?
For personal and business cards, you can always send Citi a secure message through your online account to confirm your bonus amount and deadline. (You must first activate the card and set up online access, either by creating an online account or by linking your new card to your existing online account. Unlike some other banks, Citi does not automatically add your new card to your existing online account.)

Note for for Business cards only: Approval letters for business cards do not confirm the bonus.


In addition, for personal cards only (and perhaps only for online applications), there are two additional indicators:

  1. The approval letter for a personal card will confirm the amount of the bonus for which you are eligible, but not the spend deadline. (As noted in FAQ #1 above, Citi may approve you for a personal card even if you do not qualify for a bonus. No bonus language in the letter means no bonus.)
  2. In many cases, your online account for a personal card also provides information on eligible bonus and spend deadline. Log into your Citi account and select the applicable card. On the Account Details page you'll see a "My Miles Summary" link; click that link, scroll down, and you will see a pie-chart graphic showing the spend deadline and your progress as of your last statement. (Charges made since your last statement are not included in this total.)

    Starting in autumn 2016, some users reported that they had no tracker in their accounts despite being bonus-eligible. If your welcome letter confirmed the bonus, you will receive it regardless of the presence/absence of the online tracker. (In other words, the presence of the tracker reaffirms what was conveyed in your approval letter, but its absence proves nothing either way.)

Note that these are the only reliable indicators. Asking a Citi phone CSR immediately after you are approved is NOT a sound approach. Such CSRs can only tell you what the bonus offer terms were, not whether you are eligible. (This is because Citi will issue you a card even if you are ineligible for the signup bonus.)


12. When will my bonus miles post?
Roughly 2-3 days after the statement closing date, of the of the statement containing the charge that takes you across the spend threshold. You can look at the paper statement (or PDF if online/paperless) and you'll see a section that says "miles earned". Ex: If your statement closed on January 10, 2019, and you met the MSR on that statement, you should see a "miles earned" that has the Bonus miles plus the charges/miles earned. Note that the Citi online account info shows the current AA balance, and it make take several days for the "online" AA balance to show the proper miles. The paper statement will show if/when the bonus miles were earned.


13. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see AAdvantage Citi / Barclays 10% miles / mileage rebate (consolidated).


14. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


15. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


16. When is the 60K (75K, 100K, etc.) offer going to come back?
Nobody knows except Citi & they don't announce these things in advance. If we knew, we'd be talking about it non-stop. Please don't ask about it periodically in the thread.

If you want to make yourself useful, you can easily look for new offers by testing the URLs

  • away*.citicards.com
  • fly*.citicards.com
  • travel*.citicards.com
  • miles*.citicards.com
  • go*.citicards.com
  • aadvantagecards*.citicards.com
where * is any digit in the range 1-9.


17. Is my card World (W) or World Elite (WE)?
It was once useful to know if your card is World (W) or World Elite (WE) because of a loophole that previously allowed applicants to open new accounts and earn signup bonuses less than 24 months since the last open/close of the same card type. That loophole has been closed. (See FAQ #1 above for more information.)

Physical card
  • If your card is W the back of the card will say "World" and have a red and yellow MasterCard logo.
  • If your card is WE the back of the card will say "World Elite" and have a silver MasterCard logo.
Online account
  • If your card has been converted, the summary for that card (on the home Accounts page) will include, at the bottom, a line with a green flag and the legend "We've mailed your new Citi card. After it arrives, activate it for use. Learn more Activate"

In the alternative,
  • Log into your online account.
  • Select "Account Management"
  • Select "Profile & Settings"
  • Select "Set Default Credit Card"
Platinum
  • If the card is listed as "Citi / AAdvantage Platinum Select World MasterCard" it is W.
  • If the card is listed as "Citi / AAdvantage Platinum Select" it is WE.
Gold
  • If the card is listed as "Citi / AAdvantage Gold World MasterCard" it is W.
  • If the card is listed as "Citi / AAdvantage Gold" it is WE.


18. Why and when does Citi convert cards to World Elite? Can I do anything to trigger the conversion?
Citi appears to convert recently opened World MCs to World Elite en masse at periodic intervals once every few months. For most new cardholders, this will occur in the second or third full billing cycle; for holders of legacy Citi AA VISA or Amex cards, the conversion may occur at any time.

There is nothing you can do as a cardholder to trigger the conversion.


19. What's the difference between World and World Elite cards?
See the wiki at Difference in MasterCard World and World Elite?.


20. Does Citi match bonus offers?
Yes. After you activate and link your new card to your online account, send an SM explaining that you heard about a XXK bonus and ask if they can match that bonus to your new card. You have to have a bonus on the existing card. You do not need to explain where you saw the bonus. You do not need to lie, simply read about current bonuses in this thread.

The bonus miles normally appear two days after the end of the next billing cycle.

Currently, you can match up to the lesser of 20,000 miles over your existing offer and 75,000 miles.

If you are rejected, send a new request. If rejected more than once, try sending at a different time of day, use different wording, etc.


21. The CSR told me I was not eligible for the bonus, should I cancel the application??
No. Citi CSRs do not always have complete information. When applying for a card, the CSR can tell that the link is associated with a bonus and that you opened or closed a card within 24 months. However, they cannot tell you whether or not you are eligible for the bonus. Wait for the welcome letter for personal cards or SM after activating a business card if you are unsure.


22. I was following the timing rules but got denied for Multiple Applications for Credit ("MAC"). Why??
Multiple Applications for Credit (or MAC) normally means that you violated one of Citi's application timing rules, like applying for more than two cards in 60 days. Because Citi has trouble counting, applications have been denied in the past if they were too close to 60/90 days. However, starting in August 2016, people have been somewhat randomly getting this denial when applying well outside of the 60/90-day range. CSRs frequently say that you can only apply for a single card in a 60-day period but this is not the case and people who have gotten this denial have gone on to successfully apply for 2 cards in 60 days or less.

You can try to request reconsideration or apply again as if the denial was an approval. You do not have to wait 60+ days from the denial to apply again.
Print Wikipost

Citi AA cards: All (Platinum, Gold, Executive; Business) 2018

Old Apr 16, 2018, 12:53 pm
  #1006  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by mia
This has been frequently reported since January. We cannot know why Citi is doing this, but it seems sensible to assume they have recently experienced a high rate of fraudulent applications.
Citi has just gone nuts with their fraud paranoia. I have had Citi cards (many) for over 19 years. I currently have 9 Citi cards open. Got a new AA on 4/9, and went to do my first charge on it yesterday. Called the number on the card to report an upcoming "Large purchase". Unlike before the CSR could not do that himself, but instead had to send me to the Fraud Dept to set that up. Despite calling on my cell, which number is lied to all of my cards as a work number, they had to send me a special code to my phone, yes the same one I was talking to them on. Sigh...

Having done that, they assured me that my up to $1100 purchase would go thru without a problem. Nope, it was denied Called Citi, automatically send to Fraud, but had a 7 minute wait for a rep. Explained to CSR what had happened. She was very apologetic, BUT despite calling on the same cell that is tied to all of my accounts, and that had been verified by the FD an hour earlier, she insisted on my giving her the number of a different Citi card. I gave her my Premier number, and she stayed on the line while my $1,012 charge went thru this time.

It's just ridiculous that I had to go thru all of this. A verified call to the FD giving advance notice of the purchase should be more than enough. No reason to have to go thru it again in the store.
RobertHanson is offline  
Old Apr 16, 2018, 1:02 pm
  #1007  
 
Join Date: Jan 2013
Posts: 1,432
Originally Posted by RobertHanson

It's just ridiculous that I had to go thru all of this. A verified call to the FD giving advance notice of the purchase should be more than enough. No reason to have to go thru it again in the store.
Yes, that is among my topmost frustrating things with Citi: The old "getting declined EVEN AFTER you call in advance." I don't get that. At least your vendor accepted your card the second time. I was at a store whose policy was to swipe/insert card only once...if it was declined, their internal policy was to consider it fraud and not retry it. I begged for an exception, and finally the manager was willing to do it for me. I had Citi on the phone during the second swipe, assuring me that it would go through this time. But guess what...

As we've all come to say about Citi, some inconvenience and lost time over the years in exchange for "a few" bonus miles is worth remaining loyal to them...
cheaptom is offline  
Old Apr 16, 2018, 1:18 pm
  #1008  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,823
Originally Posted by RobertHanson
.... Despite calling on my cell, which number is lied to all of my cards as a work number, they had to send me a special code to my phone, yes the same one I was talking to them on. ...
I expect this is because the number from which you are calling can be spoofed, and the SMS code proves that you are actually using that phone number.
mia is offline  
Old Apr 16, 2018, 1:24 pm
  #1009  
 
Join Date: Jul 2011
Location: North America
Posts: 2,265
Here’s a new one: Citi is denying giving me the Sign-up Bonus for my AAdvantage Platinum Card ‘cause in November 2017 they replaced my lost AAdvantage Gold Card (new Card number and all.) This Gold card has been opened for a solid 6+ years.

...so they basically believe that I ‘opened’ a new Gold Card in Nov 2017 ... even though it was simply a replacement of pre-existing (lost) card and obviously Citi 'closed' the old (lost) card number and issued me a new card number !

I'm speechless. All I have got is the run-around by their reps and their (fake/made-up) guesses as to why I'm ineligible.

This is crazy !
CodeAdam10 is offline  
Old Apr 16, 2018, 2:41 pm
  #1010  
 
Join Date: May 2011
Programs: Spg Gold, Hilton Diamond, Hyatt Diamond
Posts: 1,577
Originally Posted by teammjs
You're completely missing my point.

There may be two issues here: SPORADIC pattern of denials that started mainly in 2017 that don't fit a discernible pattern, and SYSTEMIC auto-denials more restrictive than 8/65 that recently started in the last week that has been verified by a small number, but uniform reporting.

The difference between SPORADIC and possible SYSTEMIC changes would be based on applications that occurred sometime around April 10. That's why we need application dates, and details (e.g. last Citi apps) to eliminate or confirm the SYSTEMIC theory, which would still leave the SPORADIC issues.

And by the way, if you want to check my post history, you'll see I was the one who was first to discover the "new" 8/65 when they were implemented, and people like you were similarly not "getting" that when 100% of multiple recent DPs were suggesting a possible paradigm shift, we needed to examine the data to determine what may have changed. I've also went to Reddit to confirm additional DPs, and as a PSA given info here that these auto-denials could actually be possibly reversed by calling in. So it's insulting to think I'm making this all about me, when I'm just trying to clarify or get additional data against the SYSTEMIC theory, when data being reported is not actually germane to it and claiming to be.

Nameste's datapoint yesterday is the strongest I've seen that the SYSTEMIC theory may not be there, as it looks like s/he got auto-approved on 4/10. We now seem to be around 1 approval and about 8 auto-denials since around that time (8/65, with apps about every month), so maybe we're into a new era between SPORADIC and SYSTEMIC...GENERAL DENIAL if not 1/x even if under 8/65 since around 4/10
Where in the calendar would you put my 4/2 application and 4/14 ( after sending docs in to team in SD )
approval. In Limbo ?
PETERPNYC is offline  
Old Apr 16, 2018, 3:14 pm
  #1011  
 
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,318
I just ran across an offer I had not seen before on aa.com. 40K miles after spending $2k in 3 months, plus a $200 statement credit for AA purchases in the first 12 months, annual fee waived the first year. It does have the 24 month language, and it doesn't seem to have the 10% mileage rebate.

Not sure it is worth putting it in the wiki, somebody might have a use for it.
drminn is offline  
Old Apr 16, 2018, 5:47 pm
  #1012  
Suspended
 
Join Date: Mar 2013
Posts: 465
deted

Last edited by ChuckMango; Apr 16, 2018 at 8:10 pm
ChuckMango is offline  
Old Apr 16, 2018, 7:24 pm
  #1013  
 
Join Date: Oct 2006
Posts: 433
Just a thought.

I
n trying to decipher why many following the time proven 8/65 are getting denied the long time members whom formulated the 8/65 guidelines are now weighing in with some theories.

One factor I haven't seen anybody consider is the possibility that closing a card could now possibly count the same as opening a card under 8/65 ???

Just a thought as the new never before 24 month language that considers opening and closing a card equally could maybe be being employed here as well.

I see that some of the members posting that seem immune to this wave of denials due to too many recent apps have 4, 5 open cards and so are not closing them as others are.

Just a thought.
ym82 likes this.

Last edited by rover4618; Apr 17, 2018 at 12:19 am
rover4618 is offline  
Old Apr 16, 2018, 7:46 pm
  #1014  
 
Join Date: Aug 2013
Location: LGA/JFK
Programs: AA,UA, HH Gold, IHG Amb, HYATT
Posts: 5
Hi, I am on AA.com checking award flights availability. Saw a Citi AA platinum ad, once I clicked on it, I am on a landing page with an offer which I never seen before, 40,000 miles after $2k spend, plus up to $200 statement credit on eligible American Airlines purchase during the first 12 months. I know the mileage bonus isn't very attractive but is the statement credit a new thing?

Earn 40,000 American Airlines AAdvantage bonus miles after spending $2,000 in purchases within the first 3 months of account opening

Plus, new cardmembers can earn up to a $200 statement credit on eligible American Airlines purchases in the first 12 months of account opening**

**$200 Statement Credit
New cardmembers approved through this offer will receive statement credit on eligible American Airlines purchases made to their new Citi / AAdvantage card (in one transaction or several), up to a maximum total of $200 in the first 12 months of account opening. Eligible American Airlines purchases are items billed by American Airlines as merchant of record booked through American Airlines channels (AA.com, American Airlines reservations, and American Airlines airport and city ticket counters). Products or services that do not qualify are car rentals and hotel reservations (except taxes and charges paid when redeeming miles for car/hotel), purchase of elite status boost or renewal and AA CargoSM products and services. If instantly authorized, cardmembers will receive temporary account information and a temporary minimum credit limit. This temporary account information can be used during payment for the current eligible American Airlines purchases at time of checkout to receive the statement credit. If not instantly authorized, the new card account can be used on future eligible American Airlines purchases to earn the statement credit so long as those purchases occur within 12 months of account opening. Statement credit(s) will appear on the monthly credit card billing statement from Citi within 1-2 billing cycles from when the purchase is made.

----- Just saw post #1011, drminn posted it earlier today

Last edited by KidoR; Apr 16, 2018 at 7:58 pm Reason: refer to earlier post
KidoR is offline  
Old Apr 17, 2018, 7:45 am
  #1015  
 
Join Date: Oct 2011
Posts: 4,166
Originally Posted by CodeAdam10
Here’s a new one: Citi is denying giving me the Sign-up Bonus for my AAdvantage Platinum Card ‘cause in November 2017 they replaced my lost AAdvantage Gold Card (new Card number and all.) This Gold card has been opened for a solid 6+ years.

...so they basically believe that I ‘opened’ a new Gold Card in Nov 2017 ... even though it was simply a replacement of pre-existing (lost) card and obviously Citi 'closed' the old (lost) card number and issued me a new card number !

I'm speechless. All I have got is the run-around by their reps and their (fake/made-up) guesses as to why I'm ineligible.

This is crazy !
New number = new card opened. Sorry this happened to you. I'm currently fighting with Citi to alter my last statement since I had $1600 in fraud charges and a $2k limit which killed my credit score 40 points so all my churnings stopped.
Superorb is offline  
Old Apr 17, 2018, 8:41 am
  #1016  
 
Join Date: Aug 2015
Posts: 557
Originally Posted by searchingforawards
This is an awesome post that singlehandedly made me gain 75,000 miles--so thanks! Today I was instantly denied from a 60,000 mailer (I was well within the Citi app rules, fyi). And because I can't recall Citi ever doing reconsideration on a denial, thought that was the end of it. But I saw this posting, called the 866 number--after about ten minutes of the CSR putting me on hold, she said I was approved.
Which thread(s) are you referring to, assuming that it's in /r/churning? I really haven't seen anything useful in the code sharing threads, unless I managed to skip over it.
NTP9766 is offline  
Old Apr 17, 2018, 9:51 am
  #1017  
 
Join Date: Aug 2014
Posts: 305
Originally Posted by teammjs
You're completely missing my point.

There may be two issues here: SPORADIC pattern of denials that started mainly in 2017 that don't fit a discernible pattern, and SYSTEMIC auto-denials more restrictive than 8/65 that recently started in the last week that has been verified by a small number, but uniform reporting.

The difference between SPORADIC and possible SYSTEMIC changes would be based on applications that occurred sometime around April 10. That's why we need application dates, and details (e.g. last Citi apps) to eliminate or confirm the SYSTEMIC theory, which would still leave the SPORADIC issues.

And by the way, if you want to check my post history, you'll see I was the one who was first to discover the "new" 8/65 when they were implemented, and people like you were similarly not "getting" that when 100% of multiple recent DPs were suggesting a possible paradigm shift, we needed to examine the data to determine what may have changed. I've also went to Reddit to confirm additional DPs, and as a PSA given info here that these auto-denials could actually be possibly reversed by calling in. So it's insulting to think I'm making this all about me, when I'm just trying to clarify or get additional data against the SYSTEMIC theory, when data being reported is not actually germane to it and claiming to be.

Nameste's datapoint yesterday is the strongest I've seen that the SYSTEMIC theory may not be there, as it looks like s/he got auto-approved on 4/10. We now seem to be around 1 approval and about 8 auto-denials since around that time (8/65, with apps about every month), so maybe we're into a new era between SPORADIC and SYSTEMIC...GENERAL DENIAL if not 1/x even if under 8/65 since around 4/10
I try to read this forum at least several times a week so I've seen the uptick in denials. Personally, I don't think there is anything new that happened 4/10 other than citi sending out bucket loads of mailers with a limited exp date. I received at least 6 mailers just that week. When so many are sent out, many more apply and many are shared or sold, etc. There is definitely another factor "X" besides 8/65 that is at play since people are getting denied before their credit report is pulled, but I personally think that besides factor "X" that we've already been dealing with, volume is the only cause for your 4/10 uptick.
MadMadso is offline  
Old Apr 17, 2018, 10:23 am
  #1018  
 
Join Date: Nov 2009
Posts: 519
Originally Posted by ninim2200
For some that receive business mailers, is there any similar methods for the majority of us that don't get these mailers to obtain them ( similar methods like personal).

I am thinking the way around the multiple app problem can probably be solved by rotating between personal and business ( another theory), may be we need for some to test it to see what the results are.( i am willing to do it once i find a bus mailer)
I have same question, anyone please help?
mak101 is offline  
Old Apr 17, 2018, 10:30 am
  #1019  
 
Join Date: Jul 2011
Location: North America
Posts: 2,265
Originally Posted by Superorb
New number = new card opened. Sorry this happened to you. I'm currently fighting with Citi to alter my last statement since I had $1600 in fraud charges and a $2k limit which killed my credit score 40 points so all my churnings stopped.
To prevent misuse of a lost card, yes.

Not in any other sensible definition of what new card means.

If Citi doesnt recognize and fix their mistake here What would be the moral of the story? That next time dont report a card is lost and let Citi eat the losses (0% fraud liability) because otherwise Citi may screw you over later?

Good luck with your mess! I dont think they will modify a statement but your score should recover in a month or two.
CodeAdam10 is offline  
Old Apr 17, 2018, 10:37 am
  #1020  
 
Join Date: Jan 2014
Posts: 1,269
Originally Posted by drminn
I just ran across an offer I had not seen before on aa.com. 40K miles after spending $2k in 3 months, plus a $200 statement credit for AA purchases in the first 12 months, annual fee waived the first year. It does have the 24 month language, and it doesn't seem to have the 10% mileage rebate.

Not sure it is worth putting it in the wiki, somebody might have a use for it.
Similarly, I've seen an offer for 50K miles after $2500 in spending.
3K/$2,500
LWT3 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.