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Citi ThankYou added Avianca LifeMiles as transfer partner

Citi ThankYou added Avianca LifeMiles as transfer partner

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Old Dec 6, 18, 8:45 pm
  #46  
 
Join Date: May 2013
Posts: 262
Originally Posted by lampions View Post
Same here. I lost 80k TYP during the transfer and still waiting for the miles.
this is Avianca’s official response:

Greetings Dxxxx,

We apologize the delay in our response. Let us inform you that the minimum period of time you'll receive the transfer points in your LifeMiles profile is 8 business days, in this case, we recommend you to wait until such time is completed.

In case you don't get the accrual, we'll escalate your case to our internal department, to do so, we need you to attach us a receipt where the account number, case number and amount of miles transfered are detailed.
“We would like to remind you that our purchase miles Promotion 2x1 will be available until December 12
th
.From one thousand miles, we will grant you double mileage
plus an extra bonus. Please check its Terms and Conditions on the next link: Buy now”.


We remain at your disposal.

Regards,
Graciela Valle
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Old Dec 6, 18, 10:04 pm
  #47  
 
Join Date: May 2013
Posts: 262
Originally Posted by dval44 View Post


this is Avianca’s official response:

Greetings Dxxxx,

We apologize the delay in our response. Let us inform you that the minimum period of time you'll receive the transfer points in your LifeMiles profile is 8 business days, in this case, we recommend you to wait until such time is completed.

In case you don't get the accrual, we'll escalate your case to our internal department, to do so, we need you to attach us a receipt where the account number, case number and amount of miles transfered are detailed.




We remain at your disposal.

Regards,
Graciela Valle
It's such a disaster. When you call Citi, it says minimum 14 days to transfer. LifeMiles says 8 days is the minimum. These are not true based on my personal experience and what's on the blogs.

The lady I got at Citi TY department acknowledged it's usually instant, and even put me on hold to check if there were any tickets/issues with LifeMiles, and she said no.

So I'm just stuck in pure limbo here with the miles lost in outer space. Neither citi nor LifeMiles will help. Just "try in two weeks."
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Old Dec 7, 18, 6:55 am
  #48  
mia
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Originally Posted by dval44 View Post
... 8 business days...
Originally Posted by dval44 View Post
It's such a disaster. When you call Citi, it says minimum 14 days to transfer. LifeMiles says 8 days is the minimum. These are not true based on my personal experience and what's on the blogs.
8 business days is at least 10 calendar days, and could be 14 calendar days if you start the transfer on a Thursday or Friday.

Transfers are made in batches. If someone happens to request a transfer just before a batch is transmitted it may be completed faster, but if the request is submitted just after a batch is transmitted it will take longer while waiting for the next batch. Citi will not investigate until after 14 calendar days because there is nothing to check, the transfer is in a queue waiting for the next batch transfer.

Also, it's possible that the transfer is not made directly by Citi to the airline. There may be an intermediary, such as Points International, which receives the batch from Citi, transmits it to the airline, arranges the payment for the miles, etc.

Last edited by mia; Dec 7, 18 at 7:06 am
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Old Dec 7, 18, 10:26 am
  #49  
 
Join Date: May 2013
Posts: 262
Originally Posted by mia View Post
8 business days is at least 10 calendar days, and could be 14 calendar days if you start the transfer on a Thursday or Friday.

Transfers are made in batches. If someone happens to request a transfer just before a batch is transmitted it may be completed faster, but if the request is submitted just after a batch is transmitted it will take longer while waiting for the next batch. Citi will not investigate until after 14 calendar days because there is nothing to check, the transfer is in a queue waiting for the next batch transfer.

Also, it's possible that the transfer is not made directly by Citi to the airline. There may be an intermediary, such as Points International, which receives the batch from Citi, transmits it to the airline, arranges the payment for the miles, etc.
Then why have the last 10 Citi-->LM transfers I've done shown up within 2 minutes, consistent with every blog post that says it's instant? Why did the Citi rep say "something is off...these are usually instant." ?

I don't mind if it takes 10 days, but why would it take 2 minutes for 9 transfers, and then14 days for 1 with no warning?
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Old Dec 7, 18, 12:26 pm
  #50  
mia
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Originally Posted by dval44 View Post
....why would it take 2 minutes for 9 transfers, and then14 days for 1 with no warning?
It sounds as if Citi does have a real-time link to Avianca, but that there is currently a problem with the link or with the processing at one end. Based on similar reports in this thread it sounds as if the current problem is likely on the airline's end:

Avianca LifeMiles-New US MR Transfer Partner

Last edited by mia; Dec 7, 18 at 12:35 pm
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Old Dec 7, 18, 1:53 pm
  #51  
 
Join Date: Jan 2016
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Originally Posted by dval44 View Post


this is Avianca’s official response:

Greetings Dxxxx,

We apologize the delay in our response. Let us inform you that the minimum period of time you'll receive the transfer points in your LifeMiles profile is 8 business days, in this case, we recommend you to wait until such time is completed.

In case you don't get the accrual, we'll escalate your case to our internal department, to do so, we need you to attach us a receipt where the account number, case number and amount of miles transfered are detailed.




We remain at your disposal.

Regards,
Graciela Valle
Got similar email says I need to send them "the voucher you received for the transaction where we can validate the LifeMiles number where the miles where transferred, amount, date of transaction and order ID" 8 days after the transfer.
I just called citi, the rep said he will cancel my order, but it may take another 7 days to get TYP back.
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Old Dec 7, 18, 3:35 pm
  #52  
 
Join Date: May 2013
Posts: 262
Originally Posted by mia View Post
It sounds as if Citi does have a real-time link to Avianca, but that there is currently a problem with the link or with the processing at one end. Based on similar reports in this thread it sounds as if the current problem is likely on the airline's end:

Avianca LifeMiles-New US MR Transfer Partner
This makes sense, thanks. It seems that something goes wrong with the system when you get the error message, and then it somehow manually pushes it all through. Will keep you all updated if/when the miles post and if the bonus is included.
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Old Dec 11, 18, 1:35 pm
  #53  
 
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8 days later and there is so sign of my points anywhere. Citi has 'opened a ticket' and said the investigation will conclude in 7 days from now.
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Old Dec 12, 18, 10:34 am
  #54  
 
Join Date: Feb 2013
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Is it Citi having problem with Avianca link?

I have transferred 3 times in the past and they were all instant.
Yesterday initiated another transfer, still not showing up yet.
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Old Dec 12, 18, 10:54 am
  #55  
mia
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Originally Posted by jerryhze View Post
.... problem ....
Indeed, scroll back to post 30 and read forward.
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Old Dec 12, 18, 12:23 pm
  #56  
 
Join Date: Dec 2009
Location: DEN
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Originally Posted by jerryhze View Post
Is it Citi having problem with Avianca link?

I have transferred 3 times in the past and they were all instant.
Yesterday initiated another transfer, still not showing up yet.
I have done several transfers this month with no issues. Just did another one today and it showed up instantly.
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Old Dec 12, 18, 9:30 pm
  #57  
 
Join Date: Feb 2013
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Originally Posted by brc01 View Post
I have done several transfers this month with no issues. Just did another one today and it showed up instantly.
After the initial delay, I did 2 more transfers, now all 3 are in progress... nothing shows up yet, oh well
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Old Dec 12, 18, 10:57 pm
  #58  
 
Join Date: Dec 2009
Location: DEN
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Originally Posted by jerryhze View Post
After the initial delay, I did 2 more transfers, now all 3 are in progress... nothing shows up yet, oh well
Very strange. I did several transfers after the one I did today and all of them were instant.

Some were after the 11:59 ET bonus deadline and still got the bonus.
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Old Dec 16, 18, 9:17 am
  #59  
 
Join Date: Jan 2013
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Tried to transfer 5,000 points from Citi to Lifemiles yesterday. Intended on doing 1,000 first, and then 4,000, based on what I read on this thread.

When I transfered 1,000, I got this error:
“When we tried to complete your Points Transfer, we encountered a system error. Please try again or contact Customer Service for help.”

I tried a few more times, only to keep getting the same error. I then logged into Lifemiles and it looks like 1,000 points did indeed transfer. The problem is that Citi thinks I transfered 1,000 points 5 times (since I tried a few times), and they all say ‘fulfilled’ in my Citi order history.

Honestly I am too exhausted with dealing with Citi CS for similar issues so many different times now. TYP value should be significantly discounted to account for Citi IT problems. Every time I think “it can’t get any worse” or “I won’t have to deal with Citi IT so it’s fine”, somehow it ends up biting me in the rear. I’m fed up and have moved spend away from all TYP cards with the exception of 4NF redemptions. Citi is just too difficult to deal with when things go wrong, which they somhow always do.
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Old Dec 17, 18, 4:02 pm
  #60  
 
Join Date: May 2013
Posts: 262
Recap:

- Transferred several times instantly with no problem

- Transferred 130,000 miles on 12/4 and got the "system error" message telling me no transfer. However, the points were out of my Citi account and I received 2 conf. emails from Citi

- Points never showed up in my LM account (now 13 days later)
----------

- Avianca "[email protected]" takes about 3 days to get back to you and won't even look into it until 8 business days have passed. I now have them looking into it

- Citi finally opened a "ticket" to get to the bottom of it. I called today to check (about a week after ticket opened) and they said the specialist working on my case was out of the office

Extremely frustrating. I have serious doubts I will receive the transfer bonus, which was the whole point of the transfer. Further, the inconsistency will make it really hard in the future. I often travel last minute, so not knowing if it will show up in 1 minute versus 1 month is a very large negative. Will post when this is resolved.
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