Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as Complimentary 4th Night Eligible, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as Complimentary 4th Night Eligible, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
#856
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,385
My 2 credits for March stays finally posted but one is several hundred dollars less than its supposed to be. It appears that they didnt convert pounds to dollars. They opened a case today but this process is really annoying.
Have others had problems with bookings in foreign currencies posting correctly?
Have others had problems with bookings in foreign currencies posting correctly?
#857
Join Date: Jul 2014
Posts: 244
Is this still the # to call to book 4NF via the Concierge - 1-561-922-0158? I haven't used the benefit in a while so just want to confirm. Also, are they available 24x7 or only during business hours during the week? (I remember it being the former but it is hard to keep up with all these changes!). Thanks!
#858
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,872
I was told just now that corp codes are not supported even manually any more, due to a "vendor change". They offered me a rate 2x my corp rate. Now holding for a sup.
She put me on hold and got a special team on-line, and he said they can do it. If you have this issue, ask for the special "Prestige team". Odd, since the first rep said she knew how to do the 4th night free, but stated incorrect rules. Just reminds me of how much of a gift we will be loosing in the fall. :-(
She put me on hold and got a special team on-line, and he said they can do it. If you have this issue, ask for the special "Prestige team". Odd, since the first rep said she knew how to do the 4th night free, but stated incorrect rules. Just reminds me of how much of a gift we will be loosing in the fall. :-(
#859
Is this still the # to call to book 4NF via the Concierge - 1-561-922-0158? I haven't used the benefit in a while so just want to confirm. Also, are they available 24x7 or only during business hours during the week? (I remember it being the former but it is hard to keep up with all these changes!). Thanks!
1-561-922-0158
1-877-242-5321
#860
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,202
I was told just now that corp codes are not supported even manually any more, due to a "vendor change". They offered me a rate 2x my corp rate. Now holding for a sup.
She put me on hold and got a special team on-line, and he said they can do it. If you have this issue, ask for the special "Prestige team". Odd, since the first rep said she knew how to do the 4th night free, but stated incorrect rules. Just reminds me of how much of a gift we will be loosing in the fall. :-(
She put me on hold and got a special team on-line, and he said they can do it. If you have this issue, ask for the special "Prestige team". Odd, since the first rep said she knew how to do the 4th night free, but stated incorrect rules. Just reminds me of how much of a gift we will be loosing in the fall. :-(
Not being able to use a corp code would be a huge blow to using this benefit, along with the limitation of only twice a year.
#861
Join Date: Feb 2000
Posts: 6,476
in 85 days, you’ll definitely never be able to use a corp code
#862
Join Date: Dec 2002
Location: New York, NY USA
Programs: AA 8MM Exec,Life Plat, Marriott Amb,Life Titanium, ,Hilton Diamond, Hyatt Globalist.
Posts: 495
Just Called The prestige line. As of TODAY, June 5, Concierges can no longer book hotel rooms. ALL 4th night bookings must go through their 3rd party travel agency, who is also no longer 24 hours and does not earn you points with your Hotel programs etc..... I will wait for card expiry next year.....then this card is GONE.
Sad.
Safe travels all.
Sad.
Safe travels all.
#863
Join Date: May 2013
Posts: 378
Just Called The prestige line. As of TODAY, June 5, Concierges can no longer book hotel rooms. ALL 4th night bookings must go through their 3rd party travel agency, who is also no longer 24 hours and does not earn you points with your Hotel programs etc..... I will wait for card expiry next year.....then this card is GONE.
Sad.
Safe travels all.
Sad.
Safe travels all.
#864
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,891
Just Called The prestige line. As of TODAY, June 5, Concierges can no longer book hotel rooms. ALL 4th night bookings must go through their 3rd party travel agency, who is also no longer 24 hours and does not earn you points with your Hotel programs etc..... I will wait for card expiry next year.....then this card is GONE.
#865
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
This is like the restaurant which tells you 'the kitchen closes at 9pm' but actually won't take any food orders after 8pm .... after seating you.
Citi better/must be really confident in their net value proposition because its probably one 3-6 months til card holders
a) experience the New & Improved benefit suite
b) see the New & Higher annual fees
I'd be happy if they quietly improve the off label / unadvertised benefits. But the bloggers wont pimp those normally.
Citi better/must be really confident in their net value proposition because its probably one 3-6 months til card holders
a) experience the New & Improved benefit suite
b) see the New & Higher annual fees
I'd be happy if they quietly improve the off label / unadvertised benefits. But the bloggers wont pimp those normally.
#866
Join Date: Sep 2010
Location: SF Bay Area
Posts: 216
I see myself keeping the card for now because we take 4-night trips to Hawaii (1x or 2x a year) and generally favor the Four Seasons resorts. The 4S resorts often have their own 4th or 5th night free promotions for certain rooms, and the TY portal rates will reflect those discounts, so I can double-dip. But other than that, this card will lost/has lost a lot of its usefulness.
#867
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
Im not sure what people are talking about with respect to recent chatter about changes (in the last few days) but I literally just booked a new 4th night free reservation in the same way Ive done for several years now via the Citi Concierge (aspire lifestyles) (6/5/19 9:30pm CDT) using the same number as in post #857 in this thread. It was booked directly with the hotel chain by the TA I spoke with. Same as in dozens of other 4th night free ressies Ive made with the prestige over the years.
Last edited by Renard; Jun 5, 2019 at 11:37 pm
#868
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
People get a variable customer experience with booking. It sounds like you got a good one.
#869
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,872
Im not sure what people are talking about with respect to recent chatter about changes (in the last few days) but I literally just booked a new 4th night free reservation in the same way Ive done for several years now via the Citi Concierge (aspire lifestyles) (6/5/19 9:30pm CDT) using the same number as in post #857 in this thread. It was booked directly with the hotel chain by the TA I spoke with. Same as in dozens of other 4th night free ressies Ive made with the prestige over the years.
#870
Join Date: Sep 2010
Location: SF Bay Area
Posts: 216
Has any tried emailing the concierge lately to book 4NF with loyalty benefits?