Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
May 21, 2019, 2:06 pm
#841
Join Date: Feb 2004
Location: Just off the Main Line
Programs: AA Lifetime PLT 2MM, DL Lifetime GM 2MM, Bonvoy Lifetime Titanium Elite, HH Diamond, IHG Amb Diamond
Posts: 881
I was able to get credit for two rooms. I went to Universal Studios with my adult daughter and family. I put her at the Royal Pacific and my wife and I stayed at the Portofino. Got first credit in about 30 days, second one took a couple reminder emails and posted about 70 days. But I got both!
May 22, 2019, 7:17 am
#842
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
I feel bad for you folks that are waiting months...
May 22, 2019, 8:30 pm
#843
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
I recently booked a stay in late December under a fully flexible rate -- yet I received the "Your Citi Prestige Complimentary Night Credit is on its way" email from the concierge today. Will be interesting to see if the credit actually posts in the next 10 working days, and even more interesting to see what would happen if I end up cancelling the booking (directly with the hotel).
May 23, 2019, 4:11 am
#844
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
and on the flip side for a stay paid for over 2 months ago
"thank you for using Citi Prestige for your Complimentary 4th Night Stay hotel booking. My name is O......, and
I am a Concierge Administrator with the 4th Night Verification Desk. I am contacting you regarding your hotel booking
at ............... I am missing some information that I need to verify before processing your Complimentary
.
4th Night credit. I have been in contact with the hotel directly and they are unable to release the necessary
information due to privacy policies. Would you please email a copy of your final hotel invoice/folio, so I may finish the
verification process? "
This is BS - never had a problem with "verification" before at this or any hotel - how much harder could they make it - while giving people refunds for reservations not yet paid for??????? Guess there's not much reason to renew
"thank you for using Citi Prestige for your Complimentary 4th Night Stay hotel booking. My name is O......, and
I am a Concierge Administrator with the 4th Night Verification Desk. I am contacting you regarding your hotel booking
at ............... I am missing some information that I need to verify before processing your Complimentary
.
4th Night credit. I have been in contact with the hotel directly and they are unable to release the necessary
information due to privacy policies. Would you please email a copy of your final hotel invoice/folio, so I may finish the
verification process? "
This is BS - never had a problem with "verification" before at this or any hotel - how much harder could they make it - while giving people refunds for reservations not yet paid for??????? Guess there's not much reason to renew
May 23, 2019, 9:08 am
#845
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
and on the flip side for a stay paid for over 2 months ago
"thank you for using Citi Prestige for your Complimentary 4th Night Stay hotel booking. My name is O......, and
I am a Concierge Administrator with the 4th Night Verification Desk. I am contacting you regarding your hotel booking
at ............... I am missing some information that I need to verify before processing your Complimentary
.
4th Night credit. I have been in contact with the hotel directly and they are unable to release the necessary
information due to privacy policies. Would you please email a copy of your final hotel invoice/folio, so I may finish the
verification process? "
This is BS - never had a problem with "verification" before at this or any hotel - how much harder could they make it - while giving people refunds for reservations not yet paid for??????? Guess there's not much reason to renew
"thank you for using Citi Prestige for your Complimentary 4th Night Stay hotel booking. My name is O......, and
I am a Concierge Administrator with the 4th Night Verification Desk. I am contacting you regarding your hotel booking
at ............... I am missing some information that I need to verify before processing your Complimentary
.
4th Night credit. I have been in contact with the hotel directly and they are unable to release the necessary
information due to privacy policies. Would you please email a copy of your final hotel invoice/folio, so I may finish the
verification process? "
This is BS - never had a problem with "verification" before at this or any hotel - how much harder could they make it - while giving people refunds for reservations not yet paid for??????? Guess there's not much reason to renew
There has been a lot of abuse of this, so they are basically treating 4NF like insurance claims.
May 23, 2019, 12:10 pm
#846
Join Date: Oct 2008
Location: MCO
Posts: 92
For a DP on reimbursement times. Check out on 2/20. Received credit email on 5/20.
May 23, 2019, 12:13 pm
#847
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
That sucks. You can probably resolve it by sending a copy of your Prestige statement showing the charge. If they insist that is not enough, try to dig up a folio online or from the hotel. That can be vexing though.
There has been a lot of abuse of this, so they are basically treating 4NF like insurance claims.
There has been a lot of abuse of this, so they are basically treating 4NF like insurance claims.
so have to send a copy of my whole statement (don't know how to black out irrelevant parts and need more than the page the charge is on to prove it was charged to the correct card).So they are giving credit to people who haven't paid but I have to send them personal info that they have no right to (other charges) - gives one a great sense that the idiots are running the asylum!
May 23, 2019, 7:30 pm
#848
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
and on the flip side for a stay paid for over 2 months ago
"thank you for using Citi Prestige for your Complimentary 4th Night Stay hotel booking. My name is O......, and
I am a Concierge Administrator with the 4th Night Verification Desk. I am contacting you regarding your hotel booking
at ............... I am missing some information that I need to verify before processing your Complimentary
.
4th Night credit. I have been in contact with the hotel directly and they are unable to release the necessary
information due to privacy policies. Would you please email a copy of your final hotel invoice/folio, so I may finish the
verification process? "
This is BS - never had a problem with "verification" before at this or any hotel - how much harder could they make it - while giving people refunds for reservations not yet paid for??????? Guess there's not much reason to renew
"thank you for using Citi Prestige for your Complimentary 4th Night Stay hotel booking. My name is O......, and
I am a Concierge Administrator with the 4th Night Verification Desk. I am contacting you regarding your hotel booking
at ............... I am missing some information that I need to verify before processing your Complimentary
.
4th Night credit. I have been in contact with the hotel directly and they are unable to release the necessary
information due to privacy policies. Would you please email a copy of your final hotel invoice/folio, so I may finish the
verification process? "
This is BS - never had a problem with "verification" before at this or any hotel - how much harder could they make it - while giving people refunds for reservations not yet paid for??????? Guess there's not much reason to renew
It was eventually awarded as they said the hotel wouldn't verify my stay with them. EVen though the concierge booked the stay,,,,,
They asked me if I could send in a copy of my hotel folio....from a stay almost 3 months prior.......and I stay in hotels almost 200 nights per year.....uh...no...I didn't save that.
May 24, 2019, 8:43 am
#849
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
My rez for July is messed up. I originally made it via email back in Feb and then had to call a few days later b/c I had the dates wrong. They called hotel to fix. But when I called Citi about another rez the other day, they confirmed my July rez with the original (and wrong) dates. Hotel emailed me to say that Citi never sent them my cc info for the deposit. UGH!
I also had to cancel another rez for July and have emailed them 2x (no response) and called. I was assured I'd get an email confirming the cancellation. It's a foreign independent hotel that they have to call to cancel. But no word from Citi for 4 days now.
I also had to cancel another rez for July and have emailed them 2x (no response) and called. I was assured I'd get an email confirming the cancellation. It's a foreign independent hotel that they have to call to cancel. But no word from Citi for 4 days now.
May 24, 2019, 10:05 am
#850
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
My rez for July is messed up. I originally made it via email back in Feb and then had to call a few days later b/c I had the dates wrong. They called hotel to fix. But when I called Citi about another rez the other day, they confirmed my July rez with the original (and wrong) dates. Hotel emailed me to say that Citi never sent them my cc info for the deposit. UGH!
I also had to cancel another rez for July and have emailed them 2x (no response) and called. I was assured I'd get an email confirming the cancellation. It's a foreign independent hotel that they have to call to cancel. But no word from Citi for 4 days now.
I also had to cancel another rez for July and have emailed them 2x (no response) and called. I was assured I'd get an email confirming the cancellation. It's a foreign independent hotel that they have to call to cancel. But no word from Citi for 4 days now.
The real test of whether any of this business pivot works is sometime next December when people will be confronted with renewal choices - can they tolerate the new package, or is it a pass ? Especially if the anecdotal stories seem to be that new Prestige holders do NOT seem to be getting the Citigold rate (if otherwise entitled to it). I posit that many CG holders could simply hold discounted Schwab Amex Plats, which seems better when compared to Prestige to me.
May 24, 2019, 3:53 pm
#851
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
Maybe you're unlucky, or - my hunch - they have reduced to service staff / experience of the agents who are on this team. Maybe they are all working on verification of 4NF 'claims' instead....
The real test of whether any of this business pivot works is sometime next December when people will be confronted with renewal choices - can they tolerate the new package, or is it a pass ? Especially if the anecdotal stories seem to be that new Prestige holders do NOT seem to be getting the Citigold rate (if otherwise entitled to it). I posit that many CG holders could simply hold discounted Schwab Amex Plats, which seems better when compared to Prestige to me.
The real test of whether any of this business pivot works is sometime next December when people will be confronted with renewal choices - can they tolerate the new package, or is it a pass ? Especially if the anecdotal stories seem to be that new Prestige holders do NOT seem to be getting the Citigold rate (if otherwise entitled to it). I posit that many CG holders could simply hold discounted Schwab Amex Plats, which seems better when compared to Prestige to me.
May 24, 2019, 4:24 pm
#852
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,940
Here's a question: I have a rez for 2 rooms for 4 nights booked with Citi at a boutique/independent hotel in Europe. I will get 4N credit only for one room, obviously. I emailed the manager/owner at the email address provided in the Citi rez to make a room request. All good. But there was some confusion (possibly exacerbated by language barrier) re who made the rez and where the deposit was (as I noted above, Citi never sent my deposit and the manager was rightfully asking about it). I am tempted to straight up ask the manager if they would offer the same or better discount to me that I'd be getting from Citi. Ultimately, the Citi 4N amounts to a 12.5% discount overall b/c it is only for the first room. The hotel is likely paying a booking fee to Citi, no? Or offering a travel agent rate? I'm pretty sure the concierge called the hotel to make the rez, though it can be done on booking.com and the like. Thoughts?
May 27, 2019, 1:28 pm
#853
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 1,973
I went back like 20 pages on this thread and I didn't see my specific type of question addressed, so here goes...
I am trying to book a 4th night free reservation but I am also trying to use my TYP, which I believe means I have to use the online portal (I know, blah). I realize that this means that I won't receive points or elite credits, however I'm not as concerned because I have no status at the hotel in question and they offer free breakfast anyway (it's a Country Inn). When I go to make the booking online I do see that the fourth night free is being applied and I'm able to use points, however my questions are:
1. Will the TY points be deducted immediately from my account even though the stay isn't for ~5 months?
2. Will my stay show up in my Radisson Rewards account? I see some posts recommending calling to ensure the stay is seen by the hotel before checking in?
3. I am booking a refundable rate. If I need to cancel, do I need to do that through the portal, or through the hotel?
4. If I do cancel, do the TY points re-appear in my Citi account immediately?
5. When I am checking out of the hotel, will they just see in their system that the room is already paid via TY points? How does that part work?
6. Is there anything else I should consider?
Thanks very much!
I am trying to book a 4th night free reservation but I am also trying to use my TYP, which I believe means I have to use the online portal (I know, blah). I realize that this means that I won't receive points or elite credits, however I'm not as concerned because I have no status at the hotel in question and they offer free breakfast anyway (it's a Country Inn). When I go to make the booking online I do see that the fourth night free is being applied and I'm able to use points, however my questions are:
1. Will the TY points be deducted immediately from my account even though the stay isn't for ~5 months?
2. Will my stay show up in my Radisson Rewards account? I see some posts recommending calling to ensure the stay is seen by the hotel before checking in?
3. I am booking a refundable rate. If I need to cancel, do I need to do that through the portal, or through the hotel?
4. If I do cancel, do the TY points re-appear in my Citi account immediately?
5. When I am checking out of the hotel, will they just see in their system that the room is already paid via TY points? How does that part work?
6. Is there anything else I should consider?
Thanks very much!
2. No, call the hotel.
3. Through TYP portal.
4. Yes.
5. They will see that you prepaid. You don't have to do anything.
6. No.
May 27, 2019, 3:35 pm
#854
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Don't panic if the hotel has no record of your reservation until shortly before the stay: Due to hotel Supplier policies applicable to our preferred rates, your name may not be provided to the hotel property until 24 hours prior to your arrival.
Read more here: https://www.thankyou.com/cms/thankyo...ge?src=TYUSENG
Read more here: https://www.thankyou.com/cms/thankyo...ge?src=TYUSENG
May 28, 2019, 8:51 pm
#855
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
My 2 credits for March stays finally posted but one is several hundred dollars less than it’s supposed to be. It appears that they didn’t convert pounds to dollars. They opened a case today but this process is really annoying.
Have others had problems with bookings in foreign currencies posting correctly?
Have others had problems with bookings in foreign currencies posting correctly?