Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Mar 29, 2019, 3:24 pm
#766
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
You know, now that you mention it, I'm almost sure that the segregating-the-four-nights-on-the-Prestige thing did involve formally checking out, too, although since I stayed at the same room, it was more of a bookkeeping thing. But, yeah, it probably helps to keep the reservation that Citi (or the concierge, or whoever) verifies with the hotel the same dates as what you booked.
Apr 2, 2019, 7:58 am
#767
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
I'm finding what appear to be apartment rentals on sites like Expedia (I've seen the same property also on airbnb in a few cases). They are not available on thankyou.com. Can such properties be booked via the concierge line and thus eligible for the 4th night free benefit? I'd have assumed no, but when I saw on Expedia got my hopes up.
Apr 2, 2019, 12:33 pm
#768
Join Date: Apr 2015
Posts: 456
I'm finding what appear to be apartment rentals on sites like Expedia (I've seen the same property also on airbnb in a few cases). They are not available on thankyou.com. Can such properties be booked via the concierge line and thus eligible for the 4th night free benefit? I'd have assumed no, but when I saw on Expedia got my hopes up.
Actual individual Airbnb apartment rentals = No.
Aparthotels (where an entire property works like a regular hotel, despite being technically being individually owned apartments) = yes. If you believe it's the latter type, the concierge can call the property to verify their operation.
Aparthotels (where an entire property works like a regular hotel, despite being technically being individually owned apartments) = yes. If you believe it's the latter type, the concierge can call the property to verify their operation.
Apr 2, 2019, 1:38 pm
#769
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Actual individual Airbnb apartment rentals = No.
Aparthotels (where an entire property works like a regular hotel, despite being technically being individually owned apartments) = yes. If you believe it's the latter type, the concierge can call the property to verify their operation.
Aparthotels (where an entire property works like a regular hotel, despite being technically being individually owned apartments) = yes. If you believe it's the latter type, the concierge can call the property to verify their operation.
Apr 4, 2019, 7:47 am
#770
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
I've booked condos through the TYP portal when its described as above. These are typically units that have a single mgmt co. that runs the whole area, and has a check in desk, and is more 'hotely' than a complex where everyone has little lockboxes in some central area, and many competing mgmt co's.
Actual individual Airbnb apartment rentals = No.
Aparthotels (where an entire property works like a regular hotel, despite being technically being individually owned apartments) = yes. If you believe it's the latter type, the concierge can call the property to verify their operation.
Aparthotels (where an entire property works like a regular hotel, despite being technically being individually owned apartments) = yes. If you believe it's the latter type, the concierge can call the property to verify their operation.
Apr 5, 2019, 10:21 am
#771
Join Date: Jan 2013
Location: BOS
Programs: AA EXP, DL PM, Hyatt Diamond
Posts: 2,028
Has anyone had success having the concierge call the hotel directly to book a rate that you individually negotiated (boutique hotel)?
Basically the hotel has agreed to give me 20% off BAR, so I wonder if Citi would be able to book on my behalf.
Basically the hotel has agreed to give me 20% off BAR, so I wonder if Citi would be able to book on my behalf.
Apr 5, 2019, 2:59 pm
#772
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
I've had the CNB Crystal concierge do that, but not the Prestige one. My guess is very much YMMV, with better odds if its a rate you can point to, like 'match this corp rate, or this 3 for 4 on FHR, etc'
Apr 6, 2019, 3:26 am
#773
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Easy: just have Citi book a flexible rate and ask the hotel to change to your negotiated rate. They'll catch the lower price later and give you the correct credit.
Apr 7, 2019, 3:59 am
#774
Join Date: Apr 2015
Posts: 456
This is brilliant. The Prestige Concierge will NOT book anything that isn't publicly available. If you can't book it directly on the hotel website via a promo (not corporate) code, you basically can't book it with the concierge.
Apr 7, 2019, 11:48 am
#775
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
What is the general experience with prepaid/nonrefundable rates and the 4NF credit? I paid in full/nonrefundable on 2/5, completed stay on 3/7. There have been 3 billing statements since payment and 1 since stay completed. I was expecting the credit by now but that was based on my (perhaps incorrect) assumption that they'd credit based on nonrefundable pay date.
Apr 7, 2019, 11:49 am
#776
Join Date: Dec 2008
Posts: 3,024
My credit posted right away post stay on a recent prepaid stay.
Apr 7, 2019, 12:23 pm
#777
Join Date: Feb 2000
Posts: 6,540
my prepaid stay credit posted a few months after booking and a few months prior to stay.
hotel never charged the Citi Prestige and this did nothing to stop the Citi rebate process.
after rebate, switched ressie to WOH Visa for status nights & 4x earning.
hotel never charged the Citi Prestige and this did nothing to stop the Citi rebate process.
after rebate, switched ressie to WOH Visa for status nights & 4x earning.
Apr 7, 2019, 1:15 pm
#778
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
Technically they can claw it back - are you sure they won't??
Apr 8, 2019, 9:07 am
#779
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
The hotel didn't have any issue adjusting the rez even with it being a travel agency / IATA booking?
(I've had to do name changes - correcting a concierge/hotel mistake - after concierge booked a stay, which didn't seem to cause issues)
Apr 8, 2019, 9:10 am
#780
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
What is the general experience with prepaid/nonrefundable rates and the 4NF credit? I paid in full/nonrefundable on 2/5, completed stay on 3/7. There have been 3 billing statements since payment and 1 since stay completed. I was expecting the credit by now but that was based on my (perhaps incorrect) assumption that they'd credit based on nonrefundable pay date.
I think in general, most credits are just generally slow to arrive nowadays.
And thinking how bad it is now, I'd worry about concierge booked rez that are happening after Sep 19.
Those could be even slower to show up, especially if they are dropping support for full service TA bookings.....