Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Feb 20, 2019, 3:46 pm
#706
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
We've had the concierge call and get offered special rates too. (I still think there was a lot of fat in the rate, but whatevs)
At this moment we're on another 4NF adventure -- a condo I was able to book through the portal.
Normally they will not allow condo properties to be booked over the phone -- or at least I've been shot down every time I tried - but somehow this was available through the portal.
It's gorgeous (and we've stayed here before, ten years ago) and I'm amazed we could do this.
At this moment we're on another 4NF adventure -- a condo I was able to book through the portal.
Normally they will not allow condo properties to be booked over the phone -- or at least I've been shot down every time I tried - but somehow this was available through the portal.
It's gorgeous (and we've stayed here before, ten years ago) and I'm amazed we could do this.
Feb 20, 2019, 7:05 pm
#707
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
asked Marriott why my Citi booking wasn't showing up in my reservations- they told me "Unfortunately, we are unable to make changes or modifications (including adding a Rewards number) to reservations made through third party websites, travel agencies or sites non affiliated to Marriott/SPG. ". Is this Marriott CS being dumb again or is this an issue others are seeing? The last time I used a 4th night free booking at Marriott was in September so it was still after the merger.
Feb 20, 2019, 8:20 pm
#708
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
asked Marriott why my Citi booking wasn't showing up in my reservations- they told me "Unfortunately, we are unable to make changes or modifications (including adding a Rewards number) to reservations made through third party websites, travel agencies or sites non affiliated to Marriott/SPG. ". Is this Marriott CS being dumb again or is this an issue others are seeing? The last time I used a 4th night free booking at Marriott was in September so it was still after the merger.
Feb 20, 2019, 8:21 pm
#709
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,507
My apologies for not being so clear.
Feb 21, 2019, 12:27 am
#711
Join Date: Nov 2016
Posts: 50
Anyone has any data point booking Amankora recently?
Booked successfully initially now they are sending me the email saying after careful review, Amankora is not considered to be eligible. but I do see previous post from few years ago people were able to book with 4th night free
Booked successfully initially now they are sending me the email saying after careful review, Amankora is not considered to be eligible. but I do see previous post from few years ago people were able to book with 4th night free
Feb 21, 2019, 3:26 am
#712
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,507
Feb 23, 2019, 1:39 pm
#713
Join Date: Dec 2004
Posts: 7,895
Has Citi ever had promotions for using their travel site other than CITI50 last spring? I couldn't find any discussion of this, so I guess it's extremely rare. Thanks.
Feb 24, 2019, 11:21 pm
#714
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
Anyone has any data point booking Amankora recently?
Booked successfully initially now they are sending me the email saying after careful review, Amankora is not considered to be eligible. but I do see previous post from few years ago people were able to book with 4th night free
Booked successfully initially now they are sending me the email saying after careful review, Amankora is not considered to be eligible. but I do see previous post from few years ago people were able to book with 4th night free
Feb 25, 2019, 10:17 am
#715
Join Date: Nov 2016
Posts: 50
They just sent me this following email. one thing to note, they only sent me this 2 weeks after confirmation, wondering what I should do
Please see your FAQs about what properties that do not qualify for the complimentary 4th night benefit see exclusions list.
· all meals
· a private car, driver and guide
· road permits
· daily excursions and activities
· house beverages, including house wines and spirits
· personal laundry
· one 60-minute Journey massage per person
· airport transfers to and from Paro Airport to our nearest lodge
· visa processing
· bhutan flight assistance
Feb 25, 2019, 4:36 pm
#716
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
They just sent me this following email. one thing to note, they only sent me this 2 weeks after confirmation, wondering what I should do
Please see your FAQs about what properties that do not qualify for the complimentary 4th night benefit see exclusions list.
· all meals
· a private car, driver and guide
· road permits
· daily excursions and activities
· house beverages, including house wines and spirits
· personal laundry
· one 60-minute Journey massage per person
· airport transfers to and from Paro Airport to our nearest lodge
· visa processing
· bhutan flight assistance
Please see your FAQs about what properties that do not qualify for the complimentary 4th night benefit see exclusions list.
· all meals
· a private car, driver and guide
· road permits
· daily excursions and activities
· house beverages, including house wines and spirits
· personal laundry
· one 60-minute Journey massage per person
· airport transfers to and from Paro Airport to our nearest lodge
· visa processing
· bhutan flight assistance
Mar 6, 2019, 8:54 pm
#717
Join Date: Jun 2004
Posts: 70
Is it no longer possible to request a booking via e-mail ([email protected])? Thanks.
Mar 7, 2019, 1:05 pm
#718
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,931
Is it no longer possible to request a booking via e-mail ([email protected])? Thanks.
Mar 7, 2019, 3:00 pm
#719
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
Mar 7, 2019, 5:20 pm
#720
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
I spoke with a very sharing Concierge yesterday. She indicated that all checkouts through December should have just been completed through the 1st step of their internal review process (I inquired about a 4NF res with a 1/1 checkout). She claimed that it usually takes approximately 2 weeks thereafter to generate the "credit is on the way" emails.
