Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Jan 3, 2019, 8:17 pm
#661
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
Yes, that's my experience as well -- agents will generally say that the credit will post "within X statement months" of the stay. But for non-refundable bookings the credit will generally post within 1-2 weeks of making the booking.
Jan 4, 2019, 5:32 pm
#662
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,939
I've always used the email or called for booking. Now trying to use thankyou.com but whenever I click on travel or hotels (drop down), it prompts me to log in and then I get this:
We Can’t Find This Page (404)
Sorry, we can’t seem to find the page you’re looking for. We recommend going back to the Citi homepage and trying again.
Return to Citi.com
I've tried 3 different browsers. What am I doing wrong? Thanks.
We Can’t Find This Page (404)
Sorry, we can’t seem to find the page you’re looking for. We recommend going back to the Citi homepage and trying again.
Return to Citi.com
I've tried 3 different browsers. What am I doing wrong? Thanks.
Jan 4, 2019, 5:41 pm
#663
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Sounds like a problem in the link between Citi and Connexions, although it seems to work correctly for me. Bear in mind that if you booking online the property will see your transaction as an Online Travel Agency booking which will generally exclude earning hotel points, and may eliminate status recognition. Details vary by chain, and of course this wouldn't matter if it is not a chain property.
Jan 6, 2019, 1:31 pm
#664
Join Date: Apr 2002
Posts: 2,946
My original plan was to cancel my Prestige card when it renews in a couple of months due to the on-going devaluation. I've had the card for many years, but moved on to another premium card.
Anyway, I am looking at making a Hilton four night booking and wanted to make certain that I have my facts straight before I make a reservation. I know that if I book using the Citi ThankYou on-line portal, I'll be charged for three nights immediately, even though the reservation can be canceled. However, I would not receive any Hilton Honors benefits or points. I would be able to cancel my Prestige card even though my stay would not be until after I cancel the card.
If I book through the Citi Concierge, they would be able to secure an AAA rate, as well as the fourth night free (rebated after my stay), and my Hilton Honors points and benefits would be in tact. I would then be required to keep my Prestige card open another year.
Is my understanding correct?
Anyway, I am looking at making a Hilton four night booking and wanted to make certain that I have my facts straight before I make a reservation. I know that if I book using the Citi ThankYou on-line portal, I'll be charged for three nights immediately, even though the reservation can be canceled. However, I would not receive any Hilton Honors benefits or points. I would be able to cancel my Prestige card even though my stay would not be until after I cancel the card.
If I book through the Citi Concierge, they would be able to secure an AAA rate, as well as the fourth night free (rebated after my stay), and my Hilton Honors points and benefits would be in tact. I would then be required to keep my Prestige card open another year.
Is my understanding correct?
Last edited by TTT103; Jan 6, 2019 at 1:34 pm Reason: Wording
Jan 6, 2019, 3:16 pm
#665
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
My original plan was to cancel my Prestige card when it renews in a couple of months due to the on-going devaluation. I've had the card for many years, but moved on to another premium card.
Anyway, I am looking at making a Hilton four night booking and wanted to make certain that I have my facts straight before I make a reservation. I know that if I book using the Citi ThankYou on-line portal, I'll be charged for three nights immediately, even though the reservation can be canceled. However, I would not receive any Hilton Honors benefits or points. I would be able to cancel my Prestige card even though my stay would not be until after I cancel the card.
If I book through the Citi Concierge, they would be able to secure an AAA rate, as well as the fourth night free (rebated after my stay), and my Hilton Honors points and benefits would be in tact. I would then be required to keep my Prestige card open another year.
Is my understanding correct?
Anyway, I am looking at making a Hilton four night booking and wanted to make certain that I have my facts straight before I make a reservation. I know that if I book using the Citi ThankYou on-line portal, I'll be charged for three nights immediately, even though the reservation can be canceled. However, I would not receive any Hilton Honors benefits or points. I would be able to cancel my Prestige card even though my stay would not be until after I cancel the card.
If I book through the Citi Concierge, they would be able to secure an AAA rate, as well as the fourth night free (rebated after my stay), and my Hilton Honors points and benefits would be in tact. I would then be required to keep my Prestige card open another year.
Is my understanding correct?
- They still owe me a 4nf refund from late October
- I currently have a 4nf booked for early feb.
- 5x point update for flights.
- I'd get another round of travel credit
Jan 6, 2019, 5:14 pm
#666
Join Date: Apr 2002
Posts: 2,946
Im just not certain that if I book the 4NF on-line now, then cancel the card in March, if it won’t create a problem with the reservation.
Jan 6, 2019, 9:22 pm
#667
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
In this case you wouldn't get a 4nf unless it's a prepaid reservation. I would think you would be fine, but you won't have any protection if things go south. Unless its going to save you a substantial amount of money I wouldn't risk it.
Other things to think about.
Will you use the 4nf at all again this year besides this one stay?
Will you be able to use the 2020 travel credit before cancelling?
Other things to think about.
Will you use the 4nf at all again this year besides this one stay?
Will you be able to use the 2020 travel credit before cancelling?
Jan 7, 2019, 12:25 pm
#668
Join Date: Apr 2002
Posts: 2,946
In this case you wouldn't get a 4nf unless it's a prepaid reservation. I would think you would be fine, but you won't have any protection if things go south. Unless its going to save you a substantial amount of money I wouldn't risk it.
Other things to think about.
Will you use the 4nf at all again this year besides this one stay?
Will you be able to use the 2020 travel credit before cancelling?
Other things to think about.
Will you use the 4nf at all again this year besides this one stay?
Will you be able to use the 2020 travel credit before cancelling?
Jan 9, 2019, 3:52 pm
#669
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Has anyone had issues getting their 4NF credit when they had a late arrival on a stay booked as 4 days, but ended up getting described on the folio as a 3 day stay?
One example would be an arrival after midnight, when the hotel logs arrival time as the next day.
Situation I'm in has our 4N stay (as originally booked) now showing up on the folio as a Deposit Forfeit for 1N + 3N stay.
The total bill the same as what was originally booked. (although I'm not convinced that is correct either due to tax treatment of items, but separate discussion)
What makes this strange is that was all prepaid anyways, so I'm a little vexed as to how the hotel logged everything.
It's a big credit, so I'm expecting trouble with this.
Sigh.
One example would be an arrival after midnight, when the hotel logs arrival time as the next day.
Situation I'm in has our 4N stay (as originally booked) now showing up on the folio as a Deposit Forfeit for 1N + 3N stay.
The total bill the same as what was originally booked. (although I'm not convinced that is correct either due to tax treatment of items, but separate discussion)
What makes this strange is that was all prepaid anyways, so I'm a little vexed as to how the hotel logged everything.
It's a big credit, so I'm expecting trouble with this.
Sigh.
Last edited by akr1970akr; Jan 9, 2019 at 5:34 pm
Jan 9, 2019, 5:14 pm
#670
Join Date: Feb 2000
Posts: 6,545
you should be safe due to the prepaid nature of the Citi case id, which refunds 3 monthly cycles after making the reservation.
in the recent past, i have received the rebate on a prepay even though the hotel never charge the credit card.
makes me think the validation process on a prepay does not involve contacting the hotel.
in the recent past, i have received the rebate on a prepay even though the hotel never charge the credit card.
makes me think the validation process on a prepay does not involve contacting the hotel.
Jan 9, 2019, 5:31 pm
#671
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
I guess more accurately, it was a booking with a 60 day cancellation policy, and we booked within that, so it was all charged prior to our arrival.
We've previously had pre paid rates that - as you mention - sent a notice of statement credit before the stay.
That didn't happen here.
I appreciate your color on this.
We had one situation early on where it took six months to get the credit.
I'm anticipating a comparable fight, with less certainty on the outcome, given how much Citi really doesn't want this benefit to be used.
We've previously had pre paid rates that - as you mention - sent a notice of statement credit before the stay.
That didn't happen here.
I appreciate your color on this.
We had one situation early on where it took six months to get the credit.
I'm anticipating a comparable fight, with less certainty on the outcome, given how much Citi really doesn't want this benefit to be used.
Jan 10, 2019, 6:32 pm
#672
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,939
I'm thinking about a dude ranch vacay. The rates are all-inclusive for a family suite. Thoughts on whether or not they will cover this?
Jan 11, 2019, 6:12 am
#673
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
With all the changes recently you might have a problem finding an agent who will do it, though.
Jan 11, 2019, 8:53 am
#674
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,939
Historically it was covered only if there were no other cheaper rates available. So, if the room is only sold as all-inclusive (i.e., you cannot book it with less than all inclusive) historically it worked.
With all the changes recently you might have a problem finding an agent who will do it, though.
With all the changes recently you might have a problem finding an agent who will do it, though.
Jan 12, 2019, 12:24 pm
#675
Join Date: Sep 2012
Posts: 59
One more data point for slow fourth night free rebates posting. Earlier in the summer of last year they were posting very quickly for me, sometimes even immediately after a stay. A stay in Chicago in August posted same statement as the stay as well. For stays at the end of October and from November on I have yet to receive any 4th night credits. Have emailed a couple of times and was told at the end of December that they were still only processing stays for the week of October 21...