Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Dec 19, 2018, 9:21 am
#646
Join Date: Sep 2008
Posts: 7,875
From others' experience, if you don't get a response from the concierge after the due date (you know how they reply, saying they will get back to you by ___), do you keep on waiting, call to check on it? Is there any point waiting? I found it more expeditious to just email another request.
Dec 19, 2018, 5:30 pm
#647
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
I think it's pretty clear that they are decreasing the service even before the announced MAJOR devaluation - interesting to see how much business they lose over this.
Dec 19, 2018, 7:15 pm
#648
Join Date: Nov 2011
Location: MEX
Posts: 1,014
Speaking of slow...I recently called to follow up on a 4th night credit from October. I asked the concierge I spoke to what the review process was and if they needed me to send my folio in, since I needed an email copy for myself and had the hotel change the aspire lifestyles email address to my personal email address. The concierge told me it wasn't necessary, and that they verify stays by calling the property. Does anyone know if this is actually what they do? If so, no wonder it takes so long.
There must be a number that requires extra-verifying.
Dec 21, 2018, 2:10 am
#649
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,921
So I booked a prepaid 4NF stay via concierge -- I have the hotel confirmation and 4NF credit email confirmations, yet the charge doesn't appear on my card.
t's been a few days now; is this normal? I'm assuming the concierge used my card number on file and booked directly with the hotel, so I can't imagine there isn't even a pending charge.
t's been a few days now; is this normal? I'm assuming the concierge used my card number on file and booked directly with the hotel, so I can't imagine there isn't even a pending charge.
Dec 21, 2018, 2:18 am
#650
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
So I booked a prepaid 4NF stay via concierge -- I have the hotel confirmation and 4NF credit email confirmations, yet the charge doesn't appear on my card.
t's been a few days now; is this normal? I'm assuming the concierge used my card number on file and booked directly with the hotel, so I can't imagine there isn't even a pending charge.
t's been a few days now; is this normal? I'm assuming the concierge used my card number on file and booked directly with the hotel, so I can't imagine there isn't even a pending charge.
Dec 31, 2018, 1:38 pm
#651
Join Date: Jun 2017
Location: SEA
Programs: BA GGL, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 187
Missing booking
Well I didn’t have a good result recently.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
Dec 31, 2018, 3:27 pm
#652
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Benicia, California, USA
Programs: AA PLT,AS,UA PP,J6,FB,EY,LH,SQ,HH Dmd,Hyatt Glbl,Marriott Plat,IHG Plat,Accor Gold
Posts: 10,820
Well I didn’t have a good result recently.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
Dec 31, 2018, 10:28 pm
#653
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Data point - made pre paid booking in Oct, (for Jan) received 4th night credit a few weeks later. Charge JUST APPEARED a day ago on my cc - had to double check that I hadn't been charged earlier (I hadn't).
Jan 1, 2019, 6:21 am
#654
Join Date: Nov 2008
Location: AZ
Programs: HH Diamond
Posts: 200
Same problem, different resolution
Well I didn’t have a good result recently.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
BUT - I emailed the Citi Concierge and they told me to simply email the portfolio at the end of the stay. I paid with the Prestige card and followed their instructions- they reimbursed me about 3 weeks later.
If you haven't checked out yet, you might try contacting the concierge. A free night was worth it to me.
Jan 1, 2019, 9:07 am
#655
Join Date: Aug 2014
Location: MSP
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Explorist
Posts: 100
I called them yesterday about a 4NF stay that were occurred back in beginning of October. The rep told me that they have a huge backlog + the holidays making a slow down, so I have to call back in 2 weeks if nothing occurs. At this point, you should be expecting 12 - 16 weeks for the 4NF credit to come in.
Jan 2, 2019, 12:54 am
#656
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,921
Bizarrely, I received an email confirming my 4NF credit would be posted to my account in the next 10 business days … for a prepaid stay in a few months from now, that has yet to actually be charged to my card. 
Jan 2, 2019, 2:34 am
#657
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,464
For prepaid/non-refundable stays the credit will generally post a few days after making the reservation -- even though the hotel may not end up charging your credit card until check-in or even check-out.
Jan 2, 2019, 6:59 am
#658
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Jan 2, 2019, 6:15 pm
#659
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Well I didn’t have a good result recently.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
Booked a Hilton ~6 months back via concierge and got a booking. Was able to add the booking to the Hilton iOS app.
Arrived at hotel last night and couldn’t check in. They had no record of the booking and were sold out in the same room class. In they end they had to make a brand new booking in a lower class as they were sold out. Gave up on using Citi at this point and switched to a different credit card.
Hotel is following up with Hilton bookings to see what happened.
TL;DR: call the property before arrival, confirm that everything you see in booking, or app, is the same that they know. Takes 10 min and avoids a world of aggro on long travel days.
Jan 3, 2019, 6:56 pm
#660
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,921
At booking, the Concierge agent indicated otherwise (i.e. the credit would post after staying in the hotel). Not a huge deal; mainly amusing.