Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Oct 31, 2018, 8:04 pm
#586
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Nov 1, 2018, 9:34 am
#587
Join Date: Dec 2012
Location: Chicago, IL
Posts: 349
Modifying Reservation after booking
I booked a 4th night free stay by calling in, using the Hilton MVP rate code (this is not a pre-paid rate). Everything worked out fine and the upcoming stay is correctly showing up in my Hilton account. I also have an accurate email from the Prestige Concierge showing the estimated stay credit amount.
Now, a couple weeks later, the booked rate has gone down by about $20 per night. I was futzing around in the reservation directly on the Hilton site and I can make the change myself, but I'm worried about possibly messing up the reservation and/or negating my ability to claim the 4th night free credit. I'd really like to avoid calling in if possible - has anybody self-modified their reservation after booking and had problems obtaining the credit as a result? Am I better off either calling-in to modify, or possibly even canceling the whole thing and starting a new booking from scratch?
Now, a couple weeks later, the booked rate has gone down by about $20 per night. I was futzing around in the reservation directly on the Hilton site and I can make the change myself, but I'm worried about possibly messing up the reservation and/or negating my ability to claim the 4th night free credit. I'd really like to avoid calling in if possible - has anybody self-modified their reservation after booking and had problems obtaining the credit as a result? Am I better off either calling-in to modify, or possibly even canceling the whole thing and starting a new booking from scratch?
Nov 1, 2018, 10:06 am
#588
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
I booked a 4th night free stay by calling in, using the Hilton MVP rate code (this is not a pre-paid rate). Everything worked out fine and the upcoming stay is correctly showing up in my Hilton account. I also have an accurate email from the Prestige Concierge showing the estimated stay credit amount.
Now, a couple weeks later, the booked rate has gone down by about $20 per night. I was futzing around in the reservation directly on the Hilton site and I can make the change myself, but I'm worried about possibly messing up the reservation and/or negating my ability to claim the 4th night free credit. I'd really like to avoid calling in if possible - has anybody self-modified their reservation after booking and had problems obtaining the credit as a result? Am I better off either calling-in to modify, or possibly even canceling the whole thing and starting a new booking from scratch?
Now, a couple weeks later, the booked rate has gone down by about $20 per night. I was futzing around in the reservation directly on the Hilton site and I can make the change myself, but I'm worried about possibly messing up the reservation and/or negating my ability to claim the 4th night free credit. I'd really like to avoid calling in if possible - has anybody self-modified their reservation after booking and had problems obtaining the credit as a result? Am I better off either calling-in to modify, or possibly even canceling the whole thing and starting a new booking from scratch?
Nov 1, 2018, 1:32 pm
#589
Join Date: Dec 2012
Location: Chicago, IL
Posts: 349
I booked a 4th night free stay by calling in, using the Hilton MVP rate code (this is not a pre-paid rate). Everything worked out fine and the upcoming stay is correctly showing up in my Hilton account. I also have an accurate email from the Prestige Concierge showing the estimated stay credit amount.
Now, a couple weeks later, the booked rate has gone down by about $20 per night. I was futzing around in the reservation directly on the Hilton site and I can make the change myself, but I'm worried about possibly messing up the reservation and/or negating my ability to claim the 4th night free credit. I'd really like to avoid calling in if possible - has anybody self-modified their reservation after booking and had problems obtaining the credit as a result? Am I better off either calling-in to modify, or possibly even canceling the whole thing and starting a new booking from scratch?
Now, a couple weeks later, the booked rate has gone down by about $20 per night. I was futzing around in the reservation directly on the Hilton site and I can make the change myself, but I'm worried about possibly messing up the reservation and/or negating my ability to claim the 4th night free credit. I'd really like to avoid calling in if possible - has anybody self-modified their reservation after booking and had problems obtaining the credit as a result? Am I better off either calling-in to modify, or possibly even canceling the whole thing and starting a new booking from scratch?
Nov 1, 2018, 3:30 pm
#590
Join Date: Dec 2008
Posts: 3,029
Is it clear if ryokans are eligible or not?
Nov 3, 2018, 3:48 pm
#591
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
Always fascinated by the folks who have long waits for the credit to hit.
My wife and I made a reservation for a property on the day of check-in, October 24th. We literally checked in two hours later, checked out on October 27th and 4th night free credit hit our account on October 30th.
Regards
My wife and I made a reservation for a property on the day of check-in, October 24th. We literally checked in two hours later, checked out on October 27th and 4th night free credit hit our account on October 30th.
Regards
Nov 4, 2018, 9:13 am
#592
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Always fascinated by the folks who have long waits for the credit to hit.
My wife and I made a reservation for a property on the day of check-in, October 24th. We literally checked in two hours later, checked out on October 27th and 4th night free credit hit our account on October 30th.
Regards
My wife and I made a reservation for a property on the day of check-in, October 24th. We literally checked in two hours later, checked out on October 27th and 4th night free credit hit our account on October 30th.
Regards
We plan to use the heck out of this benefit between now and September 2019.
Nov 4, 2018, 9:15 am
#593
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Nov 4, 2018, 9:50 am
#594
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Just used for first time. Checkout was on 9/08. Credit of $1425 posted 10/29. Citi said wait is dependent upon hotel responsiveness, but I wonder if the amount of the credit also has something to do with it.
We plan to use the heck out of this benefit between now and September 2019.
Nov 5, 2018, 1:32 pm
#595
Join Date: Feb 2010
Location: SFO
Programs: AA EXP, Hyatt Glob
Posts: 30
Citi Prestige 4th Night Free Rules - question
I am trying to book 4 nights at Amankila. I wanted to book a package (a rate that comes with a couple activities in addition to the standard room and breakfast), but I was told that "packages" like that were not eligible the 4NF benefit - only basic room rates. I was also told there was no way to book a package, even if the 4NF credit would only be on the base room rate.
Secondly, I was told that if I wanted to mix rooms (e.g. 3 nights in a Garden suite and 1 night in an Ocean suite), that would not be possible. I then ask, what if I book 4 nights in a Garden, then when I got to the property, I paid Aman separately for a 1 night upgrade to an Ocean suite? They said they would void the 4NF if they found out, but could not articulate why, since that should make no difference to Citi.
Has anyone encountered these two rules? Are they right?
I read the terms and conditions of the program and couldn't find anything that speaks directly too them (the concierge couldn't point me to where I could find the rules, but I just googled and found this PDF). It says packages are ineligible, but the examples they gave for packages are hotel + transport.
Secondly, I was told that if I wanted to mix rooms (e.g. 3 nights in a Garden suite and 1 night in an Ocean suite), that would not be possible. I then ask, what if I book 4 nights in a Garden, then when I got to the property, I paid Aman separately for a 1 night upgrade to an Ocean suite? They said they would void the 4NF if they found out, but could not articulate why, since that should make no difference to Citi.
Has anyone encountered these two rules? Are they right?
I read the terms and conditions of the program and couldn't find anything that speaks directly too them (the concierge couldn't point me to where I could find the rules, but I just googled and found this PDF). It says packages are ineligible, but the examples they gave for packages are hotel + transport.
Nov 5, 2018, 4:13 pm
#597
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
I am trying to book 4 nights at Amankila. I wanted to book a package (a rate that comes with a couple activities in addition to the standard room and breakfast), but I was told that "packages" like that were not eligible the 4NF benefit - only basic room rates. I was also told there was no way to book a package, even if the 4NF credit would only be on the base room rate.
Secondly, I was told that if I wanted to mix rooms (e.g. 3 nights in a Garden suite and 1 night in an Ocean suite), that would not be possible. I then ask, what if I book 4 nights in a Garden, then when I got to the property, I paid Aman separately for a 1 night upgrade to an Ocean suite? They said they would void the 4NF if they found out, but could not articulate why, since that should make no difference to Citi.
Has anyone encountered these two rules? Are they right?
I read the terms and conditions of the program and couldn't find anything that speaks directly too them (the concierge couldn't point me to where I could find the rules, but I just googled and found this PDF). It says packages are ineligible, but the examples they gave for packages are hotel + transport.
Secondly, I was told that if I wanted to mix rooms (e.g. 3 nights in a Garden suite and 1 night in an Ocean suite), that would not be possible. I then ask, what if I book 4 nights in a Garden, then when I got to the property, I paid Aman separately for a 1 night upgrade to an Ocean suite? They said they would void the 4NF if they found out, but could not articulate why, since that should make no difference to Citi.
Has anyone encountered these two rules? Are they right?
I read the terms and conditions of the program and couldn't find anything that speaks directly too them (the concierge couldn't point me to where I could find the rules, but I just googled and found this PDF). It says packages are ineligible, but the examples they gave for packages are hotel + transport.
From the FAQs
7. Are there hotel rooms or properties that do not qualify for the Complimentary 4th night benefit?
a. Yes, exclusions apply. Eligible hotels do not include rooms in yachts, riverboats, cruises, campgrounds, castles, safaris, villas, apartment rentals and are not eligible for the complimentary 4th night benefit.
8. Would a hotel rate with special perks qualify for the complimentary 4th Night benefit? For example, if the hotel offers a spa credit, kids package, etc. in the rate, would that qualify if there was a lower standard rate?
a. No. This would not qualify
11. Are all inclusive properties eligible?
a. Yes. If an all-inclusive property offers a room rate without the “all inclusive” option, then the benefit will be applied to the room rate only. If the property offers only all-inclusive stays, the 4th night benefit will apply to the 4th night rate
The middle answer addresses your first question- I don’t know where the terms specifically address your second question but that has been my understanding- all 4 nights need to be in same room type.
Last edited by damon88; Nov 5, 2018 at 4:20 pm
Nov 6, 2018, 6:42 pm
#598
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
I was denied booking a "Resort Credit" rate at the Hyatt Regency Phuket today - the rate was actually cheaper than the Standard Rate for the property but was declined based on the below clause in the T&Cs:
This paragraph seems very ambiguous to me, particularly since I've been able to book several "special promotion" or "discount" rates in the past. Does anyone know how they make the call on the Citi side, or is it a matter of HUACA?
A.2 Unless otherwise specified, the offers cannot be used in conjunction with other special promotion or discounts or promotional coupons or exchanged for cash.
Nov 6, 2018, 6:49 pm
#599
Join Date: Feb 2000
Posts: 6,545
just book the standard rate. in a week, change the reservation email and rate to whatever desired.
Nov 6, 2018, 9:05 pm
#600
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462