Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Mar 8, 2018, 7:45 am
#301
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,517
In the last 12 months, this is how many days it took for me, between checkout and the "Your Citi Prestige 4th Night Credit is on its Way" email. FWIW, I think all the emails came on a Monday, so I'm guessing it's a weekly batch job that processes these.
11
11
11
18
39
4
4
11
25
18
For the one outlier, the 39, I sent an inquiry email after a month had passed, and got a quick reply that the credit would post within a week. For your Feb 19 stay, I'd wait until after Mar 19 (4 Mondays) and then email if you haven't heard from them.
11
11
11
18
39
4
4
11
25
18
For the one outlier, the 39, I sent an inquiry email after a month had passed, and got a quick reply that the credit would post within a week. For your Feb 19 stay, I'd wait until after Mar 19 (4 Mondays) and then email if you haven't heard from them.
Mar 8, 2018, 10:44 am
#302
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 612
Not sure, because I did a 4th night free reservation online and it worked very well, even got a better rate than the hotel's website. The 4th night cost is deducted at time of purchase instead of credited after stay. The hotel is not part of a program, so no concerns with elite benefits, etc, and it's a cancellable rate. Very smooth process.
Mar 8, 2018, 4:57 pm
#303
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Moderator action
Post by VegasGambler describing problems with delivery of new Prestige card has been moved to the general thread, because the experience will be of interest to anyone considering Prestige, and it is not directly related to the hotel benefit.
Mar 14, 2018, 4:48 pm
#304
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
Just following up on my attempt to book the SPG 4th night free rate (where they credit you at the resort) at the St. Regis Bora Bora. Emailed Citi and they offered to book with the following rate:
Room Type: One-bedroom overwater superior lagoon view villa King Bed
Total for the Stay (including Taxes): XPF 624,000.00 / 6,485.14 USD
4th Night Credit: XPF 156,000.00 / 1,621.28 USD
Total with 4th Night Credit Applied: XPF 468,000 / 4,863.86 USD
SPG members receive the following special amenities: 4th Night Free with Sunsational Savings!
1 free night credited at check out, 100$ per stay credit and a room upgrade (subject to availability at check in) .
I assume this means I will get the 4th night credit from Citi (of $1621.28) but can still get the SPG 4th night discount that they credit at check-out?
Room Type: One-bedroom overwater superior lagoon view villa King Bed
Total for the Stay (including Taxes): XPF 624,000.00 / 6,485.14 USD
4th Night Credit: XPF 156,000.00 / 1,621.28 USD
Total with 4th Night Credit Applied: XPF 468,000 / 4,863.86 USD
SPG members receive the following special amenities: 4th Night Free with Sunsational Savings!
1 free night credited at check out, 100$ per stay credit and a room upgrade (subject to availability at check in) .
I assume this means I will get the 4th night credit from Citi (of $1621.28) but can still get the SPG 4th night discount that they credit at check-out?
Last edited by Duke787; Mar 14, 2018 at 5:35 pm
Mar 14, 2018, 7:29 pm
#305
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
Anyone else having issue with the 4th night free concierge line? Each time I call the phone music plays for a few minutes and then the audio is cut - can't tell if my phone is still on hold or not . Not seeing the rates available via the portal so need to call...
Mar 14, 2018, 8:11 pm
#306
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Here's my guess - if they don't check the bill at the end you'll get what they said (probably minus taxes)- if they do you'll get 1/4 off what you paid minus taxes (not sure why they said they'd give u the rate off including taxes - it's an error they commonly make on quotes but usually is reflected properly when credited)
Just following up on my attempt to book the SPG 4th night free rate (where they credit you at the resort) at the St. Regis Bora Bora. Emailed Citi and they offered to book with the following rate:
Room Type: One-bedroom overwater superior lagoon view villa King Bed
Total for the Stay (including Taxes): XPF 624,000.00 / 6,485.14 USD
4th Night Credit: XPF 156,000.00 / 1,621.28 USD
Total with 4th Night Credit Applied: XPF 468,000 / 4,863.86 USD
SPG members receive the following special amenities: 4th Night Free with Sunsational Savings!
1 free night credited at check out, 100$ per stay credit and a room upgrade (subject to availability at check in) .
I assume this means I will get the 4th night credit from Citi (of $1621.28) but can still get the SPG 4th night discount that they credit at check-out?
Room Type: One-bedroom overwater superior lagoon view villa King Bed
Total for the Stay (including Taxes): XPF 624,000.00 / 6,485.14 USD
4th Night Credit: XPF 156,000.00 / 1,621.28 USD
Total with 4th Night Credit Applied: XPF 468,000 / 4,863.86 USD
SPG members receive the following special amenities: 4th Night Free with Sunsational Savings!
1 free night credited at check out, 100$ per stay credit and a room upgrade (subject to availability at check in) .
I assume this means I will get the 4th night credit from Citi (of $1621.28) but can still get the SPG 4th night discount that they credit at check-out?
Mar 14, 2018, 9:25 pm
#307
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Anyone else having issue with the 4th night free concierge line? Each time I call the phone music plays for a few minutes and then the audio is cut - can't tell if my phone is still on hold or not . Not seeing the rates available via the portal so need to call...
Mar 14, 2018, 9:52 pm
#308
Join Date: Jul 2015
Location: LGB
Programs: AA Platinum Pro, Marriott Platinum, Hyatt Discoverist
Posts: 241
Just following up on my attempt to book the SPG 4th night free rate (where they credit you at the resort) at the St. Regis Bora Bora. Emailed Citi and they offered to book with the following rate:
Room Type: One-bedroom overwater superior lagoon view villa King Bed
Total for the Stay (including Taxes): XPF 624,000.00 / 6,485.14 USD
4th Night Credit: XPF 156,000.00 / 1,621.28 USD
Total with 4th Night Credit Applied: XPF 468,000 / 4,863.86 USD
SPG members receive the following special amenities: 4th Night Free with Sunsational Savings!
1 free night credited at check out, 100$ per stay credit and a room upgrade (subject to availability at check in) .
I assume this means I will get the 4th night credit from Citi (of $1621.28) but can still get the SPG 4th night discount that they credit at check-out?
Room Type: One-bedroom overwater superior lagoon view villa King Bed
Total for the Stay (including Taxes): XPF 624,000.00 / 6,485.14 USD
4th Night Credit: XPF 156,000.00 / 1,621.28 USD
Total with 4th Night Credit Applied: XPF 468,000 / 4,863.86 USD
SPG members receive the following special amenities: 4th Night Free with Sunsational Savings!
1 free night credited at check out, 100$ per stay credit and a room upgrade (subject to availability at check in) .
I assume this means I will get the 4th night credit from Citi (of $1621.28) but can still get the SPG 4th night discount that they credit at check-out?
Mar 15, 2018, 10:42 pm
#309
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
In my experience the Citi 4th Night Free is stackable with any free night credits (e.g. 3rd night free) so I don't see why you wouldn't get both credits/discounts, unless I am missing something?
Mar 16, 2018, 9:49 am
#310
Join Date: Jan 2017
Location: LAX ⇄ JFK
Programs: DL Diamond, HH Diamond
Posts: 214
eStandby / Nor1
Does anyone have any experience using the 4th free when granted an eStandby/Nor1 upgrade? Does it get factored into the credit?
Mar 16, 2018, 12:13 pm
#311
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
I completed a 4 night stay that was booked over the phone (to get a special rate). Completed stay and the 4 night stay has been posted and paid for. Only thing I have from Citi Concierge is an email when the booking was made - it has a case number in the subject of the email.
I called and asked the Concierge how they know when to post the credit. The whole process is manual. They call the hotel direct and verify that you stayed the four nights. They then credit the 4th night in one to two billing cycles. In my case I checked out 11 days ago, and they had already called and confirmed the 4 nights. Just that you have to wait 1 to 2 billing cycles to get the refund.
I called and asked the Concierge how they know when to post the credit. The whole process is manual. They call the hotel direct and verify that you stayed the four nights. They then credit the 4th night in one to two billing cycles. In my case I checked out 11 days ago, and they had already called and confirmed the 4 nights. Just that you have to wait 1 to 2 billing cycles to get the refund.
Mar 18, 2018, 8:42 pm
#312
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
The discount is calculated at the time of booking, so any paid upgrades after that (e.g. eStandby) wouldn't count as far as I understand it.
Mar 18, 2018, 11:26 pm
#313
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Not necessarily - I have had the credit changed from the original quote (usually b/c agent included taxes but when credited it did not include tax so somehow there was a review post stay) - why not call and ask?
Mar 18, 2018, 11:51 pm
#314
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
That seems like an error on the agent's part as taxes shouldn't be included anyway?
Mar 19, 2018, 2:22 am
#315
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Yes, but I was responding to the idea that if you book then pay more (on which I presume they get a higher commission) then you wouldn't get a 1/4 of what you paid for the room - of course the best way is to ask them!