Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Aug 31, 2019, 10:54 pm
#991
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Took me 3h yesterday to get a booking done. Phew.
Aug 31, 2019, 11:15 pm
#992
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
I got through after about 2 hours. They confirmed they are using Eastern time, so if you haven’t already called or emailed them, it’s too late.
They have almost 1,200 booking requests in the email queue so it’ll be a little while.
They have almost 1,200 booking requests in the email queue so it’ll be a little while.
Last edited by javabytes; Aug 31, 2019 at 11:54 pm
Aug 31, 2019, 11:24 pm
#993
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Only? Wow, so I’m responsible for a full 7.5% of their request queue… 🤣
Aug 31, 2019, 11:51 pm
#994
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Sep 1, 2019, 12:27 am
#995
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Sep 1, 2019, 8:17 am
#996
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
It is in the area that is currently under a Tropical Storm Warning in connection with Hurricane Dorian.
The eastern half of Palm Beach County is now under a Tropical Storm Warning due to the approach of Hurricane Dorian. A Tropical Storm Warning means tropical storm winds are expected in the area within 36 hours. Due to this, mandatory evacuations are being ordered for residential structures in Zone A and Zone B in Palm Beach County, effective at 1 P.M. Sunday, September 1, 2019. The Palm Beach County Emergency Information Center number is 561-712-6400.
Last edited by mia; Sep 1, 2019 at 8:23 am
Sep 1, 2019, 10:34 am
#997
Join Date: Oct 2002
Location: Houston
Programs: AA EXP; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,770
Well it's over folks.... I sent in a few emails the last day or so. Maybe they'll take. Maybe not. I'm not going to sweat it.
I guess I understand why they needed to limit it but I wish they still allowed booking with the concierge.
I know one thing. I'll be putting no-non 4th night free hotel spend on my prestige. Not that they'll care. The CRS, Hyatt Card, USBank Altitude (maybe Marriott) are all arguably better cards for this than the Prestige (assuming paying at the property). Longterm I'm not sure what my future with the card will be
I guess I understand why they needed to limit it but I wish they still allowed booking with the concierge.
I know one thing. I'll be putting no-non 4th night free hotel spend on my prestige. Not that they'll care. The CRS, Hyatt Card, USBank Altitude (maybe Marriott) are all arguably better cards for this than the Prestige (assuming paying at the property). Longterm I'm not sure what my future with the card will be
Sep 1, 2019, 12:26 pm
#998
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
Well it's over folks.... I sent in a few emails the last day or so. Maybe they'll take. Maybe not. I'm not going to sweat it.
I guess I understand why they needed to limit it but I wish they still allowed booking with the concierge.
I know one thing. I'll be putting no-non 4th night free hotel spend on my prestige. Not that they'll care. The CRS, Hyatt Card, USBank Altitude (maybe Marriott) are all arguably better cards for this than the Prestige (assuming paying at the property). Longterm I'm not sure what my future with the card will be
I guess I understand why they needed to limit it but I wish they still allowed booking with the concierge.
I know one thing. I'll be putting no-non 4th night free hotel spend on my prestige. Not that they'll care. The CRS, Hyatt Card, USBank Altitude (maybe Marriott) are all arguably better cards for this than the Prestige (assuming paying at the property). Longterm I'm not sure what my future with the card will be
Sep 1, 2019, 7:54 pm
#999
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,264
As long as you emailed before the deadline, they'll get the booking done. If they need any more information, they'll contact you, and even if it takes a couple more days, they'll get completed.
Sep 1, 2019, 11:53 pm
#1000
Join Date: Sep 2008
Posts: 7,875
I think they are over-worked and not able to process correctly. In response to my email they asked for my credit card info. Addressing it to the authorized user.
Sep 4, 2019, 12:34 pm
#1001
Join Date: Sep 2008
Posts: 7,875
What happens to all the people working at Aspire after this goes away? Citi won't really be needing them anymore ...
Sep 4, 2019, 12:52 pm
#1002
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Aspire is in many businesses with a wide range of clients. Contract concierge services add/lose clients all the time.
https://www.aspirelifestyles.com/en#capabilities
They are hiring:
https://www.aspirelifestyles.com/en/careers
https://www.aspirelifestyles.com/en#capabilities
They are hiring:
https://www.aspirelifestyles.com/en/careers
Sep 5, 2019, 12:56 am
#1004
Join Date: Nov 2003
Posts: 182
Is anyone still waiting for an email reply for a booking (s)? I didn't get anything and I sent it Saturday afternoon, Pacific time. Maybe I'm just out of luck?
Sep 5, 2019, 5:21 am
#1005
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508