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Citi Prestige 4th night free hotel benefit post July 2017

Citi Prestige 4th night free hotel benefit post July 2017

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Old Jan 9, 19, 7:10 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: SanDiego1K
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This is a continuation of the original discussion HERE.

Book online at thankyou.com or by phone at 1-877-288-2484 7/24.

Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.

Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread
for details.
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Old Apr 10, 19, 6:19 am
  #781  
 
Join Date: May 2012
Programs: SPG Plat
Posts: 752
The credit from my stays in January still has not posted... used to be much quicker. This is terrible!
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Old Apr 10, 19, 12:43 pm
  #782  
 
Join Date: Mar 2017
Location: USA
Posts: 140
Originally Posted by rooivalk View Post
The credit from my stays in January still has not posted... used to be much quicker. This is terrible!
Yeah it's all over the place. I just got my credit from my January stay today; and this was after a reminder email 2 weeks ago.
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Old Apr 10, 19, 6:51 pm
  #783  
 
Join Date: Feb 2013
Programs: Hyatt Explorist, MLife Gold, Marriott Gold, HHonors Gold, SPG Gold, Amex Plat
Posts: 3,068
The lag and inconsistency was one thing when unlimited 4NF. But with the limit of two stays and the aggravation, it will be hard to justify the AF.
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Old Apr 10, 19, 9:50 pm
  #784  
 
Join Date: Jun 2017
Location: Chicago, IL
Posts: 21
Originally Posted by rooivalk View Post
The credit from my stays in January still has not posted... used to be much quicker. This is terrible!
Mine posted today for a stay ending Jan 21. I called two weeks ago checking on the status and they said they expected it that week. I called again on Monday and the rep said it was approved and I should be getting it within the next week (which turned out to be true this time around).

I'm really curious as to why this takes them so long. At most verifying the credit should take a single statement period - no idea why it takes two to three months now. The cynic in me thinks they're just passively trying to dissuade people from using it and/or hoping a few people forget they have a credit coming!
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Old Apr 13, 19, 10:12 pm
  #785  
 
Join Date: Dec 2017
Location: Singapore
Programs: Hilton Diamond, Marriott Platinum, Alaska Gold
Posts: 9
I've been scrolling this thread but couldn't find information about city-hopping with the 4NF benefit. Anyone has any experience to share? Or can point me to the right thread? Would greatly appreciate it. TIA!
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Old Apr 14, 19, 4:26 am
  #786  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,894
Originally Posted by nunogomes View Post
....city-hopping....
Please tell us what you mean. You must stay four consecutive nights at the same property. You can stay the next four nights at another property.
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Old Apr 14, 19, 1:05 pm
  #787  
 
Join Date: Jun 2004
Posts: 64
Originally Posted by baroqen View Post
This is brilliant. The Prestige Concierge will NOT book anything that isn't publicly available. If you can't book it directly on the hotel website via a promo (not corporate) code, you basically can't book it with the concierge.
I've had the concierge book non-public rates. Most recently, I had them use a corporate rate that couldn't be booked on the hotel website. It took 5 weeks to materialize including sending proof of employment. Not sure if it was a delay on the Citi concierge and/or the hotel side (global chain).
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Old Apr 14, 19, 5:26 pm
  #788  
 
Join Date: May 2015
Posts: 367
Originally Posted by rooivalk View Post
The credit from my stays in January still has not posted... used to be much quicker. This is terrible!
I recently booked 10 days before my stay. My credit posted in 6 days - before my stay even happened. Never had it happen so fast.
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Old Apr 15, 19, 6:03 am
  #789  
 
Join Date: Jul 2010
Location: PHL
Programs: AA Plat, WoH Glob, HHonors (faux) Diamond
Posts: 2,948
DP -- 4NF posted 15 days after check-out, about 4 days after intervening statement close. Hotel in Europe.
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Old Apr 19, 19, 4:07 am
  #790  
 
Join Date: May 2012
Programs: SPG Plat
Posts: 752
Originally Posted by mag_nate View Post
Mine posted today for a stay ending Jan 21. I called two weeks ago checking on the status and they said they expected it that week. I called again on Monday and the rep said it was approved and I should be getting it within the next week (which turned out to be true this time around).

I'm really curious as to why this takes them so long. At most verifying the credit should take a single statement period - no idea why it takes two to three months now. The cynic in me thinks they're just passively trying to dissuade people from using it and/or hoping a few people forget they have a credit coming!
Mine finally posted a few days ago! Looks like almost 90 days to post....
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Old Apr 20, 19, 12:49 am
  #791  
 
Join Date: Mar 2015
Location: Las Vegas
Programs: United Platinum, IHG Spire Ambassador, Hilton Diamond
Posts: 220
Will the concierge make two bookings to total four consecutive nights?

Looking at four nights at the Hilton Garden Inn Mongkok in Hong Kong in August. (The concierge booked it for me in January, got the credit within 2 days of checking out...)

The prices come out much higher if booked in a 4 day block than if booked separately.

Will the concierge do two separate bookings back to back (at the same property) in order to equal four nights?

For the dates I'm looking at on Hilton website, if I look at all 4 dates as one block, they all price out at HK$1,408 per night. However, if I price them day by day, the first night is HK$1,408, and the next 3 nights are HK$836. (I've seen rate changes in the middle of stays at other Hilton properties, so I don't really understand this one to be honest.)

I'm ok paying (HK$1,408 + HK$836 x 3) x 75%, but not the inflated HK$1,408 x 3.

These are all for the exact same room type, same restrictions.

4 nights booked together:




First night at higher rate, then following three nights at lower rate:








Does anybody have any experience arranging something like this?

Thank you!
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Old Apr 20, 19, 3:39 am
  #792  
 
Join Date: Feb 2000
Posts: 4,092
what did they say when you called?
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Old Apr 20, 19, 7:16 pm
  #793  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 672
Originally Posted by LASNRT View Post
Looking at four nights at the Hilton Garden Inn Mongkok in Hong Kong in August. (The concierge booked it for me in January, got the credit within 2 days of checking out...)

The prices come out much higher if booked in a 4 day block than if booked separately.

Will the concierge do two separate bookings back to back (at the same property) in order to equal four nights?

For the dates I'm looking at on Hilton website, if I look at all 4 dates as one block, they all price out at HK$1,408 per night. However, if I price them day by day, the first night is HK$1,408, and the next 3 nights are HK$836. (I've seen rate changes in the middle of stays at other Hilton properties, so I don't really understand this one to be honest.)

I'm ok paying (HK$1,408 + HK$836 x 3) x 75%, but not the inflated HK$1,408 x 3.

These are all for the exact same room type, same restrictions.

4 nights booked together:




First night at higher rate, then following three nights at lower rate:








Does anybody have any experience arranging something like this?

Thank you!
I've noticed that before, esp with Hilton. It's some kind of crazy 'married segment' kind of logic in their booking platform. I think a fair number of people simply don't check, so they get away with it. You can ask the concierge to call the property directly and see if they will book a 4 night stay at your 'correct' rate. Who knows they might do it. I've gotten the OneTen concierge at another bank to match a Costco rate by calling the hotel directly, and they are the same company that I think Citi uses too. So it could happen. Give it a try and report back!
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Old Apr 20, 19, 7:24 pm
  #794  
 
Join Date: Feb 2000
Posts: 4,092
just book it at lowest flexible.
change email on ressie.
change ressie to 1 night.
add a 2nd ressie for last 3 nights.
the hotel will consolidate onto a single folio.
citi will reimburse based upon actual.
email conceirge final folio w some bs reason why rate lower than quoted.
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Old Apr 20, 19, 8:10 pm
  #795  
 
Join Date: Aug 2014
Location: ORD
Programs: AGR S+, Marriott Plat, HHonors Diamond, Hyatt Discoverist
Posts: 87
Originally Posted by Colin View Post
just book it at lowest flexible.
change email on ressie.
change ressie to 1 night.
add a 2nd ressie for last 3 nights.
the hotel will consolidate onto a single folio.
citi will reimburse based upon actual.
email conceirge final folio w some bs reason why rate lower than quoted.
Does that even work? Have you tried it? How do you change email on the reservation?
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