Aug 9, 2017, 11:10 am
Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
Feb 5, 2019, 2:48 pm
#691
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
That's a fine distinction you are making, and the agents via email don't accept that.
Well, the agents via email don't often respond in a time-appropriate manner to actual queries. However, I like email much better than phone cause sometimes it can take them 45 minutes to make one reservations (obviously depends on who you get).
Well, the agents via email don't often respond in a time-appropriate manner to actual queries. However, I like email much better than phone cause sometimes it can take them 45 minutes to make one reservations (obviously depends on who you get).
The whole idea of refundable reservations is to have options.
I know it costing them money, but that is how the designed the system. Again, all will be irrelevant in couple of months anyway. Though I will be intrigued to see how it is hard coded into the booking system (i.e., they will have to account for reservations that have been cancelled and not count them toward the limit - or the card will become really useless).
P.S. I always find it the best to call around 7 am EST. Usually no wait time and really fast booking.
Feb 7, 2019, 7:54 pm
#692
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,934
I’m looking at some hotels in Europe that have an add-on fee of around $30 for a child in our room (2 adults, 1 child). With some it shows up as total room cost (so no problem there) but others shows up as a separate “fee” like a tourist tax does. Will Citi include this fee in reimbursement?
Feb 15, 2019, 5:27 am
#693
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
Geez.....finished a stay on Dec 3 and they STILL haven't posted my freakin 4th night credit!
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
Feb 15, 2019, 5:58 am
#694
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,024
Geez.....finished a stay on Dec 3 and they STILL haven't posted my freakin 4th night credit!
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
Regards
Feb 15, 2019, 10:40 am
#695
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 1,251
Geez.....finished a stay on Dec 3 and they STILL haven't posted my freakin 4th night credit!
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
Maybe that's a conscious decision to deter customers from using this (expensive) perk
Feb 15, 2019, 5:59 pm
#696
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
It really sucks because they used to be so quick with their 4NF credits.
I use this about 2 times per month so it's just adding to my "have to keep track of all of my stays for much longer now."
Feb 18, 2019, 5:57 pm
#697
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
Geez.....finished a stay on Dec 3 and they STILL haven't posted my freakin 4th night credit!
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
THREE billing cycles now!!!
I have NEVER had it take longer than 1 billing cycle and I use the 4th night free at least 2 times per month.
I have stayed at more hotels 5 times since Dec 3 and none of those have posted either.
They kept telling me to wait 2 billing cycles, its in the queue, blah blah blah....
I finally sent them a message today after my 3rd billing cycle and asked them for an exact date it will post and they replied that it will post by the next billing cycle.
finally got the “your credit is on its way” email today.
Feb 18, 2019, 9:46 pm
#698
Join Date: Dec 2013
Location: IND, ORD
Programs: AA Platinum, IHG Platinum, Hyatt Discoverist
Posts: 134
Had a stay on 11/9/2018, just received my email today that I should see the credit with 10 business days. So it looks like it take around 100 days to receive the credit now. Terrible compared to what it used to be.
Feb 19, 2019, 12:01 am
#699
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
!!!
Feb 20, 2019, 1:50 am
#700
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,188
Does the property need to be bookable online or Aspire concierge can make reservations by calling the property? Rate is published on the property's website but there are no option to book online.
Feb 20, 2019, 1:57 am
#701
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
Not sure about the calling thing.
Feb 20, 2019, 5:04 am
#702
Join Date: May 2013
Posts: 378
In my experience, if there was any issues with booking online (rates don't match, unable to get confirmation), the concierge had no problem calling the property directly. You should be fine.
Feb 20, 2019, 5:55 am
#703
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
I completed a stay at the end of November, and my credit posted last week, so ~75 days for me. Not sure why there's such variance in posting times.
Feb 20, 2019, 7:43 am
#704
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,934
They’ve called for me, too. In this event, can concierge get special rates “only bookable directly with the hotel”?
Feb 20, 2019, 8:55 am
#705
Join Date: Nov 2011
Location: ORD
Programs: status free since 2017
Posts: 2,188
